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Jeff Romano

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Jeff Romano

EVP & Chief Customer Experience Officer | Saviynt

San Francisco, California, United States

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Jeff Romano

Summary

Jeff Romano is a seasoned Chief Customer Officer with over 25 years of experience in leading global customer success teams for high-growth software companies. He has a proven track record in transforming customer experiences through innovative strategies and metrics-driven approaches. Jeff's career is marked by his commitment to end-user empowerment and customer satisfaction, which has resulted in significant revenue growth and reduced churn rates. He has managed global P&L exceeding $200 million and built teams from 10 to over 400 members. His international experience includes living in Singapore and working with diverse markets across Europe, North Africa, and Asia Pacific. Jeff is passionate about leveraging technology to enhance customer relationships and drive business success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Jeff Romano

Work Experience

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EVP & Chief Customer Experience Officer at

Saviynt

March 2024 - Present

💼

Managing Director at

CX Horizons

August 2023 - Present

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Chief Customer Officer at

CyCognito

December 2021 - November 2023

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Chief Customer Officer at

Exabeam

December 2019 - December 2021

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Sr. Vice President, Global Services, Customer Success, & Support at

8x8

May 2016 - December 2019

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Vice President, Global Services & Education at

Infor

December 2012 - April 2016

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Sr. Vice President, Global Services at

Navis

January 2008 - December 2012

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Vice President Global Services at

MontaVista Software

January 2004 - January 2007

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Vice President Services & Support - Americas & Asia Pacific, Portal Software at

Oracle

January 1999 - January 2004

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Vice President PeopleSoft Customer Services - West Region at

Oracle

January 1999 - March 1999

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Vice President, PeopleSoft Professional Services Solution Center at

Oracle

April 1998 - January 1999

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Director, PeopleSoft Professional Services Asia at

Peoplesoft Asia

January 1997 - April 1998

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Manager, PeopleSoft Manufacturing & Distribution Professional Services at

Oracle

January 1995 - January 1997

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Senior Consultant at

Accenture

January 1991 - January 1995

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Jeff Romano

Education

Cornell University, B.S./M.S

January 1986 - January 1991

Frequently Asked Questions about Jeff Romano

What is Jeff Romano email address?

Jeff Romano's primary email address is ***********@cyara.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jeff Romano work for?

Jeff Romano is a EVP & Chief Customer Experience Officer at Saviynt, a company specializing in Prepackaged software.

Where Jeff Romano graduated from?

Jeff Romano holds a degree in Electrical Engineering from Cornell University.

How can I directly contact Jeff Romano?

To contact Jeff Romano directly, you can use the email address ***********@cyara.com. Complete contact information is available upon registration with Muraena.

Is Jeff Romano an immigrant?

Yes, Jeff Romano is an immigrant and currently based in United States

Who is Jeff Romano?

Jeff Romano is a seasoned Chief Customer Officer with over 25 years of experience in leading global customer success teams for high-growth software companies. He has a proven track record in transforming customer experiences through innovative strategies and metrics-driven approaches. Jeff's career is marked by his commitment to end-user empowerment and customer satisfaction, which has resulted in significant revenue growth and reduced churn rates. He has managed global P&L exceeding $200 million and built teams from 10 to over 400 members. His international experience includes living in Singapore and working with diverse markets across Europe, North Africa, and Asia Pacific. Jeff is passionate about leveraging technology to enhance customer relationships and drive business success.

Jeff`s contact details

mail

***********@cyara.com

******@cycognito.com

***********@8x8.com

Colleagues

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Nick Mansour

Senior Vice President Sales, Americas

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Sandipto Banerjee

COO, Saviynt Labs

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Nitin Goyal

Vice President of Customer Success and Expert Services

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Steve Poulson

Vice President Sales West

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Paul Gabrik

Vice President of Sales

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Akshay Sivananda

Chief Information Security Officer (CISO)

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Gabe Biondo

Account Executive

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Brooks Wallace

Senior Vice President EMEA

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Hamadi Jamali

Vice President of Software

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