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Jeff Walker

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Jeff Walker

Vice President I - Engagement Center & Intelligence | American Express Company

Scottsdale, Arizona, United States

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Jeff Walker

Summary

Jeff Walker is a seasoned Vice President at American Express, specializing in customer engagement and technology transformation. With over 25 years of experience, he has transitioned from tech support to leading a global team of over 1000 professionals. His work focuses on enhancing customer experience through innovative engagement tools and AI-driven solutions. Jeff has been recognized with multiple awards for innovation and holds several patents in AI and contact center management. He is passionate about fostering a culture of collaboration and trust within his teams. His strategic approach combines a strong foundation in technology with a keen understanding of customer needs. Jeff is committed to continuous improvement and empowering his colleagues to excel in their roles. He believes in giving back and supporting others in their professional journeys, which he views as essential for success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Jeff Walker

Work Experience

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Vice President I - Engagement Center & Intelligence at

American Express Company

September 2016 - Present

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Vice President IV, Integration Architecture & Services at

American Express Company

January 2012 - January 2016

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Director Middleware Utilities, Enterprise Service Delivery at

American Express Company

January 2006 - January 2012

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Director at

Arrange Technology LLC

December 2002 - July 2005

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Director at

VALETTE GAETAN DAVID

December 2001 - December 2002

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Program Manager at

SalesLogix, N.A., LLC

September 1997 - April 2001

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Jeff Walker

Education

Northern Arizona University, Bachelor Of Science (B.S.)

University of Phoenix, Master Of Business Administration (Mba)

Frequently Asked Questions about Jeff Walker

What is Jeff Walker email address?

Jeff Walker's primary email address is **************@americanexpress.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jeff Walker work for?

Jeff Walker is a Vice President I - Engagement Center & Intelligence at American Express Company, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Jeff Walker graduated from?

Jeff Walker holds a degree in Small Business Administration/Management from Northern Arizona University.

How can I directly contact Jeff Walker?

To contact Jeff Walker directly, you can use the email address **************@americanexpress.com. Complete contact information is available upon registration with Muraena.

Who is Jeff Walker?

Jeff Walker is a seasoned Vice President at American Express, specializing in customer engagement and technology transformation. With over 25 years of experience, he has transitioned from tech support to leading a global team of over 1000 professionals. His work focuses on enhancing customer experience through innovative engagement tools and AI-driven solutions. Jeff has been recognized with multiple awards for innovation and holds several patents in AI and contact center management. He is passionate about fostering a culture of collaboration and trust within his teams. His strategic approach combines a strong foundation in technology with a keen understanding of customer needs. Jeff is committed to continuous improvement and empowering his colleagues to excel in their roles. He believes in giving back and supporting others in their professional journeys, which he views as essential for success.

Jeff`s contact details

mail

**************@americanexpress.com

***********@aexp.com

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