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Jeffrey Foss

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Jeffrey Foss

Senior Vice President, Transformation & Business Integration Director | Citizens

Charlotte, North Carolina, United States

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Jeffrey Foss

Summary

Jeffrey Foss is a seasoned executive specializing in customer support operations and business transformation within the financial services sector. With a strong foundation in project management and change management, he has successfully led initiatives that enhance customer experience and operational efficiency. His experience spans several prominent organizations, including Citizens Bank and Metlife, where he has held strategic leadership roles. Jeffrey is known for his ability to translate complex business insights into actionable strategies, fostering cross-functional collaboration to drive cultural and process improvements. His educational background includes an MBA from the University of Massachusetts, which complements his technical expertise in computer information systems. Beyond his professional pursuits, he is passionate about continuous improvement and the implementation of innovative solutions in customer service.

General

Specialist

Technical Background

Leadership Experience

Moderate Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Jeffrey Foss

Work Experience

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Senior Vice President, Transformation & Business Integration Director at

Citizens

November 2021 - Present

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Director, Call Center Desktop Applications at

Charter Communications

April 2019 - November 2021

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Director, Customer Solutions Transformation Delivery at

MetLife

August 2018 - April 2019

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Manager, Customer Solutions Transformation Delivery at

MetLife

July 2016 - August 2018

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Sr. Business Procedure Consultant at

MetLife

March 2014 - July 2016

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Operations Project Consultant at

Merrill Lynch

October 2006 - March 2014

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Jeffrey Foss

Education

University of Massachusetts Amherst, Master Of Business Administration (Mba)

January 2006 - January 2010

Rhode Island College, Bachelor Of Science - Bs

January 2002 - January 2006

Frequently Asked Questions about Jeffrey Foss

What is Jeffrey Foss email address?

Jeffrey Foss's primary email address is ********@citizensbank.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jeffrey Foss work for?

Jeffrey Foss is a Senior Vice President, Transformation & Business Integration Director at Citizens, a company specializing in Depository Credit Intermediation.

Where Jeffrey Foss graduated from?

Jeffrey Foss holds a degree in Business Administration And Management, General from University of Massachusetts Amherst.

How can I directly contact Jeffrey Foss?

To contact Jeffrey Foss directly, you can use the email address ********@citizensbank.com. Complete contact information is available upon registration with Muraena.

Who is Jeffrey Foss?

Jeffrey Foss is a seasoned executive specializing in customer support operations and business transformation within the financial services sector. With a strong foundation in project management and change management, he has successfully led initiatives that enhance customer experience and operational efficiency. His experience spans several prominent organizations, including Citizens Bank and Metlife, where he has held strategic leadership roles. Jeffrey is known for his ability to translate complex business insights into actionable strategies, fostering cross-functional collaboration to drive cultural and process improvements. His educational background includes an MBA from the University of Massachusetts, which complements his technical expertise in computer information systems. Beyond his professional pursuits, he is passionate about continuous improvement and the implementation of innovative solutions in customer service.

Jeffrey`s contact details

mail

********@citizensbank.com

*****@metlife.com

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