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Jennifer Cramer
Jennifer Cramer
Senior Vice President, Customer Success
Boston, Massachusetts, United States
Jennifer Cramer
Summary
Jennifer Cramer is a seasoned executive in customer success, currently serving as the Senior Vice President at Salesforce. She has extensive experience leading large teams of Technical Account Managers and has been instrumental in transforming customer engagement strategies across various industries. With a strong background in analytics and cloud computing, Jennifer excels in driving customer value and optimizing performance. Her career spans over two decades, during which she has held pivotal roles in prestigious organizations, including SAP and Covidien. Jennifer is particularly passionate about leveraging technology to enhance customer experiences and is known for her strategic leadership in customer success initiatives. She holds an MBA in Finance and has been recognized for her contributions to women in leadership. Outside of her professional life, Jennifer is committed to mentoring emerging leaders in the tech industry.
Jennifer Cramer
Work Experience
Senior Vice President, Customer Success at
Salesforcecom Inc
January 2024 - Present
Vice President, Signature Success Delivery, AMER and APAC at
Salesforcecom Inc
February 2023 - January 2024
Vice President, Technical Account Management, North America at
Salesforcecom Inc
July 2022 - February 2023
Product Advisory Board Member at
CastAgent.ai
September 2021 - January 2023
Vice President, Signature Success, Retail and Consumer Goods, Commerce and Marketing Clouds, AMER at
Salesforcecom Inc
November 2021 - July 2022
Global Vice President of Customer Success at
Planhat
May 2021 - October 2021
Head of People Strategy & Growth, Customer Engagement & Experience at
SAP
June 2020 - May 2021
Vice President, Customer First Transformation at
SAP
June 2019 - June 2020
Senior Director, Customer Success Field Enablement at
Salesforcecom Inc
May 2016 - July 2019
Director, Customer Success at
Salesforcecom Inc
March 2014 - May 2016
Director, Global CRM and Sales Enablement Center of Excellence at
MEDTRONIC LIMITED
October 2012 - March 2014
Solution Engagement Senior Manager at
Salesforce Com
September 2011 - October 2012
Services and Partner Enablement Manager at
Salesforce Com
August 2010 - September 2011
Principal Consultant at
Salesforce Com
August 2006 - August 2010
Solution Lead at
Thoughtdigital LLC
March 2006 - August 2006
Senior Consultant, CRM at
Oracle
March 2004 - March 2006
Customer Knowledge Manager at
Hewlett Packard Enterprise
March 2002 - March 2004
Senior Consultant at
Kpmg
March 2000 - March 2002
Integration Consultant at
St. Michael's Hospital
January 1998 - March 2000
Consultant at
Williams Family Enterprises LLC
May 1998 - January 1999
Jennifer Cramer
Education
Simmons College - Simmons School of Management, Strategic Leadership For Women
January 2015 - January 2015
Dalhousie University, Mba
January 1996 - January 1998
January 1990 - January 1993
Frequently Asked Questions about Jennifer Cramer
What is Jennifer Cramer email address?
Jennifer Cramer's primary email address is ***************@sap.com. To view the full verified email and additional contact details, sign up for free with Muraena.
Where Jennifer Cramer graduated from?
Jennifer Cramer holds a degree in from Simmons College - Simmons School of Management.
How can I directly contact Jennifer Cramer?
To contact Jennifer Cramer directly, you can use the email address ***************@sap.com. Complete contact information is available upon registration with Muraena.
Who is Jennifer Cramer?
Jennifer Cramer is a seasoned executive in customer success, currently serving as the Senior Vice President at Salesforce. She has extensive experience leading large teams of Technical Account Managers and has been instrumental in transforming customer engagement strategies across various industries. With a strong background in analytics and cloud computing, Jennifer excels in driving customer value and optimizing performance. Her career spans over two decades, during which she has held pivotal roles in prestigious organizations, including SAP and Covidien. Jennifer is particularly passionate about leveraging technology to enhance customer experiences and is known for her strategic leadership in customer success initiatives. She holds an MBA in Finance and has been recognized for her contributions to women in leadership. Outside of her professional life, Jennifer is committed to mentoring emerging leaders in the tech industry.
Jennifer`s contact details
***************@sap.com
*******@salesforce.com