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Jessica Brooks Bishop

Jessica Brooks Bishop

Senior Vice President Customer Services Operations | Duke Energy Corporation

Charlotte, North Carolina, United States

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Jessica Brooks Bishop

Summary

Jessica Brooks Bishop is an accomplished leader with extensive experience in customer service operations within the electric services industry. Currently serving as the Senior Vice President of Customer Service Operations at Duke Energy, she has a proven track record in strategic leadership, innovation, and customer experience enhancement. With a strong foundation in information technology and corporate strategy, Jessica excels at integrating technology with customer service to drive operational efficiency. She has received multiple awards, including the Epri Technology Transfer Award and the James B. Duke Award, recognizing her contributions to the field. Jessica's educational background includes a Master's degree in Information Technology and a Bachelor's degree in Behavioral Science, equipping her with a unique blend of technical and interpersonal skills. Her visionary thinking and commitment to customer advocacy have positioned her as a key figure in shaping the future of customer interactions in the energy sector.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Jessica Brooks Bishop

Work Experience

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Senior Vice President Customer Services Operations at

Duke Energy Corporation

January 2024 - Present

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Vice President Customer Care at

Duke Energy Corporation

January 2022 - January 2024

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Vice President of Work Management and Process Improvement at

Duke Energy Corporation

February 2020 - April 2022

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Managing Director of Customer Experience Strategy and Analytics at

Duke Energy Corporation

August 2017 - February 2020

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Director, Strategy Execution Office at

Duke Energy Corporation

June 2015 - August 2017

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Director, Beyond the Meter, Customer Enablement, and Data Analytics Strategy at

Duke Energy Corporation

August 2012 - June 2015

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Director, Electric Vehicle Program Development, Smart Grid at

Duke Energy Corporation

August 2010 - August 2012

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Smart Grid Business Architect at

Duke Energy Corporation

January 2009 - August 2010

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IT Manager at

Duke Energy Corporation

March 2002 - January 2009

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Jessica Brooks Bishop

Education

UNC Chapel Hill Strategic Leadership Program

University of North Carolina at Charlotte, Bachelor Of Arts In Behavioral Science

Frequently Asked Questions about Jessica Brooks Bishop

What is Jessica Brooks Bishop email address?

Jessica Brooks Bishop's primary email address is **************@duke-energy.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jessica Brooks Bishop work for?

Jessica Brooks Bishop is a Senior Vice President Customer Services Operations at Duke Energy Corporation, a company specializing in Electric services.

Where Jessica Brooks Bishop graduated from?

Jessica Brooks Bishop holds a degree in Information Technology from University of North Carolina at Charlotte.

How can I directly contact Jessica Brooks Bishop?

To contact Jessica Brooks Bishop directly, you can use the email address **************@duke-energy.com. Complete contact information is available upon registration with Muraena.

Who is Jessica Brooks Bishop?

Jessica Brooks Bishop is an accomplished leader with extensive experience in customer service operations within the electric services industry. Currently serving as the Senior Vice President of Customer Service Operations at Duke Energy, she has a proven track record in strategic leadership, innovation, and customer experience enhancement. With a strong foundation in information technology and corporate strategy, Jessica excels at integrating technology with customer service to drive operational efficiency. She has received multiple awards, including the Epri Technology Transfer Award and the James B. Duke Award, recognizing her contributions to the field. Jessica's educational background includes a Master's degree in Information Technology and a Bachelor's degree in Behavioral Science, equipping her with a unique blend of technical and interpersonal skills. Her visionary thinking and commitment to customer advocacy have positioned her as a key figure in shaping the future of customer interactions in the energy sector.

Jessica`s contact details

mail

**************@duke-energy.com

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