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Jessica Brooks Bishop
Jessica Brooks Bishop
Senior Vice President Customer Services Operations | Duke Energy Corporation
Charlotte, North Carolina, United States
Jessica Brooks Bishop
Summary
Jessica Brooks Bishop is an accomplished leader with extensive experience in customer service operations within the electric services industry. Currently serving as the Senior Vice President of Customer Service Operations at Duke Energy, she has a proven track record in strategic leadership, innovation, and customer experience enhancement. With a strong foundation in information technology and corporate strategy, Jessica excels at integrating technology with customer service to drive operational efficiency. She has received multiple awards, including the Epri Technology Transfer Award and the James B. Duke Award, recognizing her contributions to the field. Jessica's educational background includes a Master's degree in Information Technology and a Bachelor's degree in Behavioral Science, equipping her with a unique blend of technical and interpersonal skills. Her visionary thinking and commitment to customer advocacy have positioned her as a key figure in shaping the future of customer interactions in the energy sector.
Jessica Brooks Bishop
Work Experience
Senior Vice President Customer Services Operations at
Duke Energy Corporation
January 2024 - Present
Vice President Customer Care at
Duke Energy Corporation
January 2022 - January 2024
Vice President of Work Management and Process Improvement at
Duke Energy Corporation
February 2020 - April 2022
Managing Director of Customer Experience Strategy and Analytics at
Duke Energy Corporation
August 2017 - February 2020
Director, Strategy Execution Office at
Duke Energy Corporation
June 2015 - August 2017
Director, Beyond the Meter, Customer Enablement, and Data Analytics Strategy at
Duke Energy Corporation
August 2012 - June 2015
Director, Electric Vehicle Program Development, Smart Grid at
Duke Energy Corporation
August 2010 - August 2012
Smart Grid Business Architect at
Duke Energy Corporation
January 2009 - August 2010
IT Manager at
Duke Energy Corporation
March 2002 - January 2009
Jessica Brooks Bishop
Education
University of North Carolina at Charlotte, Masters Of Science
UNC Chapel Hill Strategic Leadership Program
University of North Carolina at Charlotte, Bachelor Of Arts In Behavioral Science
Frequently Asked Questions about Jessica Brooks Bishop
What is Jessica Brooks Bishop email address?
Jessica Brooks Bishop's primary email address is **************@duke-energy.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jessica Brooks Bishop work for?
Jessica Brooks Bishop is a Senior Vice President Customer Services Operations at Duke Energy Corporation, a company specializing in Electric services.
Where Jessica Brooks Bishop graduated from?
Jessica Brooks Bishop holds a degree in Information Technology from University of North Carolina at Charlotte.
How can I directly contact Jessica Brooks Bishop?
To contact Jessica Brooks Bishop directly, you can use the email address **************@duke-energy.com. Complete contact information is available upon registration with Muraena.
Who is Jessica Brooks Bishop?
Jessica Brooks Bishop is an accomplished leader with extensive experience in customer service operations within the electric services industry. Currently serving as the Senior Vice President of Customer Service Operations at Duke Energy, she has a proven track record in strategic leadership, innovation, and customer experience enhancement. With a strong foundation in information technology and corporate strategy, Jessica excels at integrating technology with customer service to drive operational efficiency. She has received multiple awards, including the Epri Technology Transfer Award and the James B. Duke Award, recognizing her contributions to the field. Jessica's educational background includes a Master's degree in Information Technology and a Bachelor's degree in Behavioral Science, equipping her with a unique blend of technical and interpersonal skills. Her visionary thinking and commitment to customer advocacy have positioned her as a key figure in shaping the future of customer interactions in the energy sector.
Jessica`s contact details
**************@duke-energy.com
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