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Jill Rooks

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Jill Rooks

Operations Analyst | Fluidra North America

California, San Diego, United States

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Jill Rooks

Summary

Jill Rooks is a seasoned leader and strategist in customer experience, currently serving as the Vice President of Customer Experience & Service at Fluidra North America. With over a decade of leadership experience in IT, Jill has honed her skills in optimizing customer experience systems and processes. Her extensive background includes significant roles at Oracle and Zodiac Marine & Pool, where she focused on enhancing customer interactions and operational efficiencies. Jill is passionate about leveraging Voice of the Customer metrics like NPS and CSAT to drive loyalty and satisfaction. She is also a member of the UCI Advisory Board, contributing her expertise to the academic community. Her career reflects a commitment to cultural change and continuous improvement in customer service. Jill's unique blend of technical knowledge and customer advocacy sets her apart in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Jill Rooks

Work Experience

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Vice President of Customer Experience and Service at

Fluidra North America

July 2018 - Present

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Jill Rooks

Education

University of California, Irvine - The Paul Merage School of Business, Customer Experience Certification Program

Center for Creative Leadership

January 2013 - January 2013

University of Connecticut

January 1985 - January 1989

Frequently Asked Questions about Jill Rooks

What is Jill Rooks email address?

Jill Rooks's primary email address is **********@fluidrausa.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jill Rooks work for?

Jill Rooks is a Operations Analyst at Fluidra North America.

Where Jill Rooks graduated from?

Jill Rooks holds a degree in null from University of California, Irvine - The Paul Merage School of Business.

How can I directly contact Jill Rooks?

To contact Jill Rooks directly, you can use the email address **********@fluidrausa.com. Complete contact information is available upon registration with Muraena.

Who is Jill Rooks?

Jill Rooks is a seasoned leader and strategist in customer experience, currently serving as the Vice President of Customer Experience & Service at Fluidra North America. With over a decade of leadership experience in IT, Jill has honed her skills in optimizing customer experience systems and processes. Her extensive background includes significant roles at Oracle and Zodiac Marine & Pool, where she focused on enhancing customer interactions and operational efficiencies. Jill is passionate about leveraging Voice of the Customer metrics like NPS and CSAT to drive loyalty and satisfaction. She is also a member of the UCI Advisory Board, contributing her expertise to the academic community. Her career reflects a commitment to cultural change and continuous improvement in customer service. Jill's unique blend of technical knowledge and customer advocacy sets her apart in the industry.

Jill`s contact details

mail

**********@fluidrausa.com

******@fluidra.com

Colleagues

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Anand T

Consultant

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Emily Colomes

Director of Engineering, Global Technical Services

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Mark Bauckman

Mechanical Design Engineer

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Brad Parker

Publishing Editor

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