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Jill Wallace

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Jill Wallace

Vice President, Customer Experience & Engagement | Mastercard

O’Fallon, Missouri, United States

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Jill Wallace

Summary

Jill Wallace is a seasoned professional in the Payment Systems industry, boasting over 20 years of experience. She has a strong focus on enhancing customer experience (CX) and user experience (UX) within her product offerings and service models. Jill is passionate about asset-based thinking and process improvement, and she excels at building engaged teams that drive innovation. Her international experience includes managing operations in Warsaw, Poland, showcasing her ability to lead diverse teams towards a cohesive vision. As a Vice President at Mastercard, she has held various leadership roles that emphasize customer support and engagement. Jill is committed to mentoring others to empower them on their professional journeys, ensuring that each team member understands their impact on organizational success. Her strategic approach to operational challenges positions her as a change leader in her field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Jill Wallace

Work Experience

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Vice President, Customer Experience & Engagement at

Mastercard

March 2022 - Present

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Vice President, Content Strategy and Development at

Mastercard

January 2019 - March 2022

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Vice President, Global Customer Support at

Mastercard

September 2016 - January 2019

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Vice President, Network Operations at

MASTERCARD WORLDWIDE

May 2015 - September 2016

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Vice President, Network Operations at

MASTERCARD WORLDWIDE

March 2012 - May 2015

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Leader, Customer Support at

Mastercard

March 2008 - March 2012

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Solutions Architect at

Paragon Application Systems

October 2004 - February 2008

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QA Manager at

Star Systems

January 1995 - January 2004

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Jill Wallace

Education

Frequently Asked Questions about Jill Wallace

What is Jill Wallace email address?

Jill Wallace's primary email address is ************@mastercard.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jill Wallace work for?

Jill Wallace is a Vice President, Customer Experience & Engagement at Mastercard, a company specializing in Nonclassifiable establishments.

Where Jill Wallace graduated from?

Jill Wallace holds a degree in from University of Central Florida.

How can I directly contact Jill Wallace?

To contact Jill Wallace directly, you can use the email address ************@mastercard.com. Complete contact information is available upon registration with Muraena.

Who is Jill Wallace?

Jill Wallace is a seasoned professional in the Payment Systems industry, boasting over 20 years of experience. She has a strong focus on enhancing customer experience (CX) and user experience (UX) within her product offerings and service models. Jill is passionate about asset-based thinking and process improvement, and she excels at building engaged teams that drive innovation. Her international experience includes managing operations in Warsaw, Poland, showcasing her ability to lead diverse teams towards a cohesive vision. As a Vice President at Mastercard, she has held various leadership roles that emphasize customer support and engagement. Jill is committed to mentoring others to empower them on their professional journeys, ensuring that each team member understands their impact on organizational success. Her strategic approach to operational challenges positions her as a change leader in her field.

Jill`s contact details

mail

************@mastercard.com

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