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Jim Averna

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Jim Averna

VP, Member Self-Services & Contact Centers | WSECU

Olympia, Washington, United States

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Jim Averna

Summary

Jim Averna is a seasoned Product Development and Product Management professional with over 20 years of experience in the Digital Banking and Payments sector. Currently serving as VP of Digital & Voice Channels at WSECU, he has a proven track record in leading strategic initiatives that enhance member experience and operational efficiency. His expertise spans desktop, mobile, and tablet banking, focusing on innovative money movement services. Jim is recognized for his high integrity, results-driven approach, and creative problem-solving skills. He has successfully managed cross-functional teams and has a background in software development, which enriches his strategic decision-making. His leadership in digital channels has consistently improved customer engagement and satisfaction. Outside of work, Jim is passionate about leveraging technology to simplify financial services and enhance customer experiences.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Jim Averna

Work Experience

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VP, Member Self-Services & Contact Centers at

WSECU

February 2015 - Present

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Consultant, Digital Banking & Payments at

Mindful Insights, LLC

April 2014 - March 2015

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VP, Sr. Product Manager, Digital Channels at

Umpqua Bank

April 2011 - April 2014

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Director, Sr. Product Manager, Digital Payments at

FIS

October 2005 - April 2011

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Director, Software Product Development, Internet Banking & Bill Pay at

Certegy Payment Solutions

December 2002 - October 2005

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Director of Application Development, Internet Banking & Bill Pay at

Netzee Inc

January 2001 - December 2002

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Application Development Manager, Internet Banking & Bill Pay at

Concentrex

July 1999 - December 2000

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Development Team Lead, Internet Banking & Bill Pay at

Cfi Pro Services

May 1997 - June 1999

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Project Manager, Online Banking at

Cfi Pro Services

November 1995 - April 1997

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Software Developer, Account/ Loan Onboarding at

Cfi Bankers Services

September 1989 - October 1995

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Application Developer at

GENERAL ELECTRIC DO BRASIL

June 1985 - August 1989

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Frequently Asked Questions about Jim Averna

What is Jim Averna email address?

Jim Averna's primary email address is *******@wsecu.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jim Averna work for?

Jim Averna is a VP, Member Self-Services & Contact Centers at WSECU, a company specializing in Depository Credit Intermediation.

How can I directly contact Jim Averna?

To contact Jim Averna directly, you can use the email address *******@wsecu.org. Complete contact information is available upon registration with Muraena.

Who is Jim Averna?

Jim Averna is a seasoned Product Development and Product Management professional with over 20 years of experience in the Digital Banking and Payments sector. Currently serving as VP of Digital & Voice Channels at WSECU, he has a proven track record in leading strategic initiatives that enhance member experience and operational efficiency. His expertise spans desktop, mobile, and tablet banking, focusing on innovative money movement services. Jim is recognized for his high integrity, results-driven approach, and creative problem-solving skills. He has successfully managed cross-functional teams and has a background in software development, which enriches his strategic decision-making. His leadership in digital channels has consistently improved customer engagement and satisfaction. Outside of work, Jim is passionate about leveraging technology to simplify financial services and enhance customer experiences.

Jim`s contact details

mail

*******@wsecu.org

Colleagues

Teri Thunberg

VP, Accounting

Terri Thomas

VP Administrative Services

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Gary Swindler

SVP - Chief Operating Officer

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Ryan Brooks

Chief Digital Officer

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Randy Gunderson

SVP/Chief Financial Officer

Kimberly Henneborn Duffy

Vice President - People and Culture Services

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Stacy Lucero

VP, Service Delivery Administration

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Sharon Whitehead

SVP Administration

Melissa Wolff

VP, Operations Support and Payment Services

Cynthia Warden

Vice President Marketing

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