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Jim Averna
Jim Averna
VP, Member Self-Services & Contact Centers | WSECU
Olympia, Washington, United States
Jim Averna
Summary
Jim Averna is a seasoned Product Development and Product Management professional with over 20 years of experience in the Digital Banking and Payments sector. Currently serving as VP of Digital & Voice Channels at WSECU, he has a proven track record in leading strategic initiatives that enhance member experience and operational efficiency. His expertise spans desktop, mobile, and tablet banking, focusing on innovative money movement services. Jim is recognized for his high integrity, results-driven approach, and creative problem-solving skills. He has successfully managed cross-functional teams and has a background in software development, which enriches his strategic decision-making. His leadership in digital channels has consistently improved customer engagement and satisfaction. Outside of work, Jim is passionate about leveraging technology to simplify financial services and enhance customer experiences.
Jim Averna
Work Experience
VP, Member Self-Services & Contact Centers at
WSECU
February 2015 - Present
Consultant, Digital Banking & Payments at
Mindful Insights, LLC
April 2014 - March 2015
VP, Sr. Product Manager, Digital Channels at
Umpqua Bank
April 2011 - April 2014
Director, Sr. Product Manager, Digital Payments at
FIS
October 2005 - April 2011
Director, Software Product Development, Internet Banking & Bill Pay at
Certegy Payment Solutions
December 2002 - October 2005
Director of Application Development, Internet Banking & Bill Pay at
Netzee Inc
January 2001 - December 2002
Application Development Manager, Internet Banking & Bill Pay at
Concentrex
July 1999 - December 2000
Development Team Lead, Internet Banking & Bill Pay at
Cfi Pro Services
May 1997 - June 1999
Project Manager, Online Banking at
Cfi Pro Services
November 1995 - April 1997
Software Developer, Account/ Loan Onboarding at
Cfi Bankers Services
September 1989 - October 1995
Application Developer at
GENERAL ELECTRIC DO BRASIL
June 1985 - August 1989
Frequently Asked Questions about Jim Averna
What is Jim Averna email address?
Jim Averna's primary email address is *******@wsecu.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jim Averna work for?
Jim Averna is a VP, Member Self-Services & Contact Centers at WSECU, a company specializing in Depository Credit Intermediation.
How can I directly contact Jim Averna?
To contact Jim Averna directly, you can use the email address *******@wsecu.org. Complete contact information is available upon registration with Muraena.
Who is Jim Averna?
Jim Averna is a seasoned Product Development and Product Management professional with over 20 years of experience in the Digital Banking and Payments sector. Currently serving as VP of Digital & Voice Channels at WSECU, he has a proven track record in leading strategic initiatives that enhance member experience and operational efficiency. His expertise spans desktop, mobile, and tablet banking, focusing on innovative money movement services. Jim is recognized for his high integrity, results-driven approach, and creative problem-solving skills. He has successfully managed cross-functional teams and has a background in software development, which enriches his strategic decision-making. His leadership in digital channels has consistently improved customer engagement and satisfaction. Outside of work, Jim is passionate about leveraging technology to simplify financial services and enhance customer experiences.
Jim`s contact details
*******@wsecu.org
Colleagues
VP, Accounting
VP Administrative Services
SVP - Chief Operating Officer
Chief Digital Officer
SVP/Chief Financial Officer
Vice President - People and Culture Services
VP, Service Delivery Administration
SVP Administration
VP, Operations Support and Payment Services
Vice President Marketing