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Jim Talley

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Jim Talley

President And Chief Operating Officer | Epiphany

Akron, Ohio, United States

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Jim Talley

Summary

Jim Talley is an accomplished leader in the contact center industry with nearly 30 years of experience. Currently serving as President and COO at Epiphany Management, he specializes in delivering exceptional customer service for healthcare technology innovators. His career began in a call center, where he was mentored into management, leading to a deep understanding of the challenges faced by agents. Jim is passionate about creating a supportive work environment that fosters employee growth and customer satisfaction. He has a proven track record of process improvement in highly regulated industries and has successfully managed large teams across various sectors. Outside of work, he enjoys outdoor activities, reflecting his appreciation for nature and work-life balance. Jim's extensive expertise in customer relationship management and operational strategies sets him apart as a leader in the field.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Non-Profit Experience

Jim Talley

Work Experience

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President And Chief Operating Officer at

Epiphany

January 2021 - Present

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Director Board Of Directors at

Towpath Credit Union

January 2020 - Present

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Disaster Action Team Leader at

American Red Cross

January 2018 - Present

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Vice President, Customer Contacts - Collections, Recovery, Technology And Strategy at

SIGNET JEWELERS

January 2014 - January 2017

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Senior Director, Credit Operations Contact Center - Collections, Recovery, Technology & Strategy at

STERLING JEWELLERS LIMITED

January 2011 - January 2014

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Jim Talley

Education

University of Akron, Chemical Engineering

Frequently Asked Questions about Jim Talley

What is Jim Talley email address?

Jim Talley's primary email address is *******@jewels.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jim Talley work for?

Jim Talley is a President And Chief Operating Officer at Epiphany, a company specializing in Business services, nec.

Where Jim Talley graduated from?

Jim Talley holds a degree in from University of Akron.

How can I directly contact Jim Talley?

To contact Jim Talley directly, you can use the email address *******@jewels.com. Complete contact information is available upon registration with Muraena.

Who is Jim Talley?

Jim Talley is an accomplished leader in the contact center industry with nearly 30 years of experience. Currently serving as President and COO at Epiphany Management, he specializes in delivering exceptional customer service for healthcare technology innovators. His career began in a call center, where he was mentored into management, leading to a deep understanding of the challenges faced by agents. Jim is passionate about creating a supportive work environment that fosters employee growth and customer satisfaction. He has a proven track record of process improvement in highly regulated industries and has successfully managed large teams across various sectors. Outside of work, he enjoys outdoor activities, reflecting his appreciation for nature and work-life balance. Jim's extensive expertise in customer relationship management and operational strategies sets him apart as a leader in the field.

Jim`s contact details

mail

*******@jewels.com

**********@genesis-fs.com

*******@epiphanymgmt.com

Colleagues

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Doug Jones

Chief Strategy & Development Officer

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Joseph Marte

Vice President of Business Development

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Angela Lowry

Vice President of Talent and Development

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