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Jim Talley
Jim Talley
President And Chief Operating Officer | Epiphany
Akron, Ohio, United States
Jim Talley
Summary
Jim Talley is an accomplished leader in the contact center industry with nearly 30 years of experience. Currently serving as President and COO at Epiphany Management, he specializes in delivering exceptional customer service for healthcare technology innovators. His career began in a call center, where he was mentored into management, leading to a deep understanding of the challenges faced by agents. Jim is passionate about creating a supportive work environment that fosters employee growth and customer satisfaction. He has a proven track record of process improvement in highly regulated industries and has successfully managed large teams across various sectors. Outside of work, he enjoys outdoor activities, reflecting his appreciation for nature and work-life balance. Jim's extensive expertise in customer relationship management and operational strategies sets him apart as a leader in the field.
Jim Talley
Work Experience
President And Chief Operating Officer at
Epiphany
January 2021 - Present
Director Board Of Directors at
Towpath Credit Union
January 2020 - Present
Disaster Action Team Leader at
American Red Cross
January 2018 - Present
Vice President, Customer Contacts - Collections, Recovery, Technology And Strategy at
SIGNET JEWELERS
January 2014 - January 2017
Senior Director, Credit Operations Contact Center - Collections, Recovery, Technology & Strategy at
STERLING JEWELLERS LIMITED
January 2011 - January 2014
Jim Talley
Education
University of Akron, Chemical Engineering
University of Akron, Bsba
Frequently Asked Questions about Jim Talley
What is Jim Talley email address?
Jim Talley's primary email address is *******@jewels.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jim Talley work for?
Jim Talley is a President And Chief Operating Officer at Epiphany, a company specializing in Business services, nec.
Where Jim Talley graduated from?
Jim Talley holds a degree in from University of Akron.
How can I directly contact Jim Talley?
To contact Jim Talley directly, you can use the email address *******@jewels.com. Complete contact information is available upon registration with Muraena.
Who is Jim Talley?
Jim Talley is an accomplished leader in the contact center industry with nearly 30 years of experience. Currently serving as President and COO at Epiphany Management, he specializes in delivering exceptional customer service for healthcare technology innovators. His career began in a call center, where he was mentored into management, leading to a deep understanding of the challenges faced by agents. Jim is passionate about creating a supportive work environment that fosters employee growth and customer satisfaction. He has a proven track record of process improvement in highly regulated industries and has successfully managed large teams across various sectors. Outside of work, he enjoys outdoor activities, reflecting his appreciation for nature and work-life balance. Jim's extensive expertise in customer relationship management and operational strategies sets him apart as a leader in the field.
Jim`s contact details
*******@jewels.com
**********@genesis-fs.com
*******@epiphanymgmt.com
Colleagues
Founder
Chief Strategy & Development Officer
Vice President of Business Development
Vice President of Talent and Development