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Joe Diferio

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Joe Diferio

VP;Software Engineer II / Toll Free Engineer; Intelligent Routing & Dialer Technology

Weston, West Virginia, United States

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Joe Diferio

Summary

Joe Diferio is a seasoned Software Engineer with a robust background in Genesys Routing and Toll Free Engineering. With over two decades of experience in the technology and telecommunications sectors, Joe has honed his skills in call center technologies and integration solutions. He has a proven track record of leading complex projects and providing technical direction in high-pressure environments. Joe's expertise extends to various programming and scripting languages, enabling him to develop innovative solutions that enhance operational efficiency. His leadership experience is complemented by a commitment to continuous improvement and process optimization. Joe's educational background in Computer Science and Computer Engineering from West Virginia University lays a strong foundation for his technical acumen. He is passionate about leveraging technology to drive business success and is always on the lookout for emerging trends in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Joe Diferio

Work Experience

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VP;Software Engineer II / Toll Free Engineer; Intelligent Routing & Dialer Technology at

Bank of America Corporation

July 2020 - Present

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VP; Operations Project Consultant/TFN, Strategic Routing Execution at

Bank of America Corporation

April 2008 - July 2020

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Officer;Senior Operations Analyst at

Bank of America Corporation

January 2007 - April 2008

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Operation Support Center Supervisor at

TTEC Holdings, Inc.

August 2005 - January 2007

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Customer Service Manager - Bank of America Project at

TTEC Holdings, Inc.

May 2002 - August 2005

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Joe Diferio

Education

West Virginia University

January 1998 - January 2001

Neshannock Jr./Sr. High School, High School Diploma

January 1986 - January 1998

Frequently Asked Questions about Joe Diferio

What is Joe Diferio email address?

Joe Diferio's primary email address is ***********@bofa.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Joe Diferio graduated from?

Joe Diferio holds a degree in Computer Science, Computer Engeineering from West Virginia University.

How can I directly contact Joe Diferio?

To contact Joe Diferio directly, you can use the email address ***********@bofa.com. Complete contact information is available upon registration with Muraena.

Who is Joe Diferio?

Joe Diferio is a seasoned Software Engineer with a robust background in Genesys Routing and Toll Free Engineering. With over two decades of experience in the technology and telecommunications sectors, Joe has honed his skills in call center technologies and integration solutions. He has a proven track record of leading complex projects and providing technical direction in high-pressure environments. Joe's expertise extends to various programming and scripting languages, enabling him to develop innovative solutions that enhance operational efficiency. His leadership experience is complemented by a commitment to continuous improvement and process optimization. Joe's educational background in Computer Science and Computer Engineering from West Virginia University lays a strong foundation for his technical acumen. He is passionate about leveraging technology to drive business success and is always on the lookout for emerging trends in the industry.

Joe`s contact details

mail

***********@bofa.com

***********@bankofamerica.com

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