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Joel Kassay
Joel Kassay
Vice President of Customer Success | FinditParts
Los Angeles, California, United States
Joel Kassay
Summary
Joel Kassay is a seasoned customer success executive with over 20 years of experience in leadership roles across various industries, primarily focusing on SaaS and customer-centric services. He has a proven track record of significantly reducing churn rates and improving onboarding processes, demonstrating his commitment to customer satisfaction and operational excellence. His background in both education and the entertainment industry adds a unique perspective to his approach in business development and client relations. Joel's leadership has been instrumental in scaling teams and processes, particularly during periods of rapid growth and transition. He is also a published author, showcasing his passion for writing and communication. His strategic mindset and hands-on experience make him a valuable asset in any organization aiming for growth and customer loyalty.
Joel Kassay
Work Experience
Vice President of Customer Success at
FinditParts
October 2022 - Present
Director of Professional Services, Customer Success, and Support at
Verint
February 2019 - October 2022
Director of Implementations, Success, & Support at
MONET SOFTWARE S A S EN LIQUIDACION
February 2018 - February 2019
Customer Success & Operations Consultant at
Addison, Inc.
September 2016 - June 2018
Sr. Director of Operations at
Dr.Evidence
April 2016 - February 2017
Director of Customer Success, Support, and Operations at
Dial800
February 2009 - April 2016
Production Executive, Producer, Writer at
Beckner Story
July 2004 - February 2009
Writing Instructor at
Broward College
August 2003 - July 2004
Assistant Writing Instructor at
Florida Atlantic University
August 2001 - August 2003
Joel Kassay
Education
Florida Atlantic University, Master Of Fine Arts (M.F.A.)
January 2001 - January 2003
Guilford College, Bachelor Of Arts (B.A.)
January 1997 - January 2000
North Mecklenburg Senior high school, International Baccalaureate Diploma
January 1994 - January 1997
Frequently Asked Questions about Joel Kassay
What is Joel Kassay email address?
Joel Kassay's primary email address is *******@finditparts.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Joel Kassay work for?
Joel Kassay is a Vice President of Customer Success at FinditParts, a company specializing in Catalog & mail-order houses.
Where Joel Kassay graduated from?
Joel Kassay holds a degree in Writing from Florida Atlantic University.
How can I directly contact Joel Kassay?
To contact Joel Kassay directly, you can use the email address *******@finditparts.com. Complete contact information is available upon registration with Muraena.
Who is Joel Kassay?
Joel Kassay is a seasoned customer success executive with over 20 years of experience in leadership roles across various industries, primarily focusing on SaaS and customer-centric services. He has a proven track record of significantly reducing churn rates and improving onboarding processes, demonstrating his commitment to customer satisfaction and operational excellence. His background in both education and the entertainment industry adds a unique perspective to his approach in business development and client relations. Joel's leadership has been instrumental in scaling teams and processes, particularly during periods of rapid growth and transition. He is also a published author, showcasing his passion for writing and communication. His strategic mindset and hands-on experience make him a valuable asset in any organization aiming for growth and customer loyalty.
Joel`s contact details
*******@finditparts.com
*******@monetsoftware.com
Colleagues
Vice President of Digital Growth and Analytics
Chief Technology Officer
CEO & Founder
Chief Customer Officer
Vice President of Business Development
Vice President of Supply Chain