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Joel Sunshine Martinez

Joel Sunshine Martinez

Lead Process Engineer AVP | Wells Fargo

Philippines

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Joel Sunshine Martinez

Summary

Joel Sunshine Martinez is an accomplished Vice President specializing in Process Engineering and Controls with extensive experience in the BPO and customer service sectors. With a robust background in Six Sigma methodologies, project management, and risk mitigation, he has successfully led initiatives at major organizations like Wells Fargo and Intelenet Global Services. Joel is known for his analytical approach to process improvement, leveraging data-driven insights to enhance operational efficiency. His leadership extends beyond project management; he is also dedicated to training and developing teams in quality standards and Six Sigma practices. Fluent in Bicol, English, and Tagalog, he effectively communicates across diverse teams. Joel's commitment to excellence is reflected in his ability to foster strong client relationships while maintaining high standards of compliance and quality. Outside of work, he is passionate about continuous learning and staying updated on emerging technologies that can transform customer experiences.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Joel Sunshine Martinez

Work Experience

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Lead Process Engineer AVP at

Wells Fargo

Present

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Vice President Process Engineering/Controls at

Wells Fargo

October 2018 - Present

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Quality And Training Senior Manager at

Intelenet Global Services Private Ltd.

September 2016 - October 2018

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Program Manager at

Cognizant

December 2015 - September 2016

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Risk And Compliance Management Officer at

[24]7.ai

June 2014 - December 2015

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Customer Experience Lead / Quality Lead at

[24]7.ai

June 2013 - May 2014

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Customer Experience / Quality Assurance at

[24]7.ai

March 2010 - June 2013

💼

Technical Support And Customer Service Representative at

7 Ai Convergys Alorica And Teleperformance

June 2005 - March 2010

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Joel Sunshine Martinez

Education

José Rizal University, Bachelor Of Science

January 1997 - January 2003

Frequently Asked Questions about Joel Sunshine Martinez

What is Joel Sunshine Martinez email address?

Joel Sunshine Martinez's primary email address is *************@wellsfargo.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Joel Sunshine Martinez work for?

Joel Sunshine Martinez is a Lead Process Engineer AVP at Wells Fargo, a company specializing in Depository Credit Intermediation.

Where Joel Sunshine Martinez graduated from?

Joel Sunshine Martinez holds a degree in Business Administration And Management, General from José Rizal University.

How can I directly contact Joel Sunshine Martinez?

To contact Joel Sunshine Martinez directly, you can use the email address *************@wellsfargo.com. Complete contact information is available upon registration with Muraena.

Who is Joel Sunshine Martinez?

Joel Sunshine Martinez is an accomplished Vice President specializing in Process Engineering and Controls with extensive experience in the BPO and customer service sectors. With a robust background in Six Sigma methodologies, project management, and risk mitigation, he has successfully led initiatives at major organizations like Wells Fargo and Intelenet Global Services. Joel is known for his analytical approach to process improvement, leveraging data-driven insights to enhance operational efficiency. His leadership extends beyond project management; he is also dedicated to training and developing teams in quality standards and Six Sigma practices. Fluent in Bicol, English, and Tagalog, he effectively communicates across diverse teams. Joel's commitment to excellence is reflected in his ability to foster strong client relationships while maintaining high standards of compliance and quality. Outside of work, he is passionate about continuous learning and staying updated on emerging technologies that can transform customer experiences.

Joel`s contact details

mail

*************@wellsfargo.com

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