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John Mccarthy
John Mccarthy
Vice President, Service & Operations - Retirement Plans | Ameritas
Pennsylvania, United States
John Mccarthy
Summary
John McCarthy is a transformational leader in the financial services industry, currently serving as Vice President of Service & Operations for Retirement Plans at Ameritas. With a strong background in change management and client services, he has successfully led large teams and complex projects, significantly enhancing client experience and operational efficiency. His strategic insights have been instrumental in the migration of 3,000 retirement plans and the implementation of a service-focused CRM. John is recognized for his ability to develop high-performing teams and foster a culture of engagement and inclusion. He has a proven track record of improving client retention and satisfaction, evidenced by multiple years of increasing NPS scores. In addition to his corporate achievements, he is also involved in industry leadership roles, serving on boards that shape professional development within the sector. His commitment to diversity and talent development is reflected in his initiatives to promote emerging leaders within his organization.
John Mccarthy
Work Experience
Vice President, Service & Operations - Retirement Plans at
Ameritas
April 2020 - Present
2nd Vice President, Client Services - Retirement Plans at
Ameritas
July 2017 - April 2020
Head of Global Service Desk, End User Services – IT Technology Operations at
Vanguard
December 2016 - June 2017
Senior Manager, Shared Services – Distribution Services at
Vanguard
September 2014 - December 2016
Head of Contact Center, Education Savings Group – Retail Investor Group (RIG) at
Vanguard
April 2013 - September 2014
Workstream Lead, Project ONE – RIG at
Vanguard
September 2009 - April 2013
Chief of Staff, Retail Services – RIG at
Vanguard
July 2008 - September 2009
Project Lead, Brokerage Services – RIG at
Vanguard
February 2007 - July 2008
Senior Associate, Brokerage Services – RIG at
Vanguard
February 2006 - February 2007
Associate, Brokerage Services – RIG at
Vanguard
September 2004 - February 2006
Premium Sales Intern at
Philadelphia Eagles
May 2003 - September 2004
John Mccarthy
Education
University of Pennsylvania, Bachelor Of Arts
January 2001 - January 2004
Devon Preparatory School
January 1997 - January 2001
Frequently Asked Questions about John Mccarthy
What is John Mccarthy email address?
John Mccarthy's primary email address is *********@ameritas.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does John Mccarthy work for?
John Mccarthy is a Vice President, Service & Operations - Retirement Plans at Ameritas, a company specializing in Insurance agents, brokers, & service.
Where John Mccarthy graduated from?
John Mccarthy holds a degree in Economics from University of Pennsylvania.
How can I directly contact John Mccarthy?
To contact John Mccarthy directly, you can use the email address *********@ameritas.com. Complete contact information is available upon registration with Muraena.
Who is John Mccarthy?
John McCarthy is a transformational leader in the financial services industry, currently serving as Vice President of Service & Operations for Retirement Plans at Ameritas. With a strong background in change management and client services, he has successfully led large teams and complex projects, significantly enhancing client experience and operational efficiency. His strategic insights have been instrumental in the migration of 3,000 retirement plans and the implementation of a service-focused CRM. John is recognized for his ability to develop high-performing teams and foster a culture of engagement and inclusion. He has a proven track record of improving client retention and satisfaction, evidenced by multiple years of increasing NPS scores. In addition to his corporate achievements, he is also involved in industry leadership roles, serving on boards that shape professional development within the sector. His commitment to diversity and talent development is reflected in his initiatives to promote emerging leaders within his organization.
John`s contact details
*********@ameritas.com
Colleagues
Regional Vice President
Regional Vice President of Sales
Vice President Retirement Plans Actuarial
Vice President, Advanced Planning & Sales Development
Vice President, Group Customer Connections & Operations
2nd Vice President, Wealth Management & Investment Services
Vice President and Associate General Counsel
Vice President, Group Compliance Officer
Senior Vice President Human Resources
Regional Vice President – Retirement Plans