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John Merchant
John Merchant
Sr. Director Kaseya NOC/Help Desk Services | Horizon Services, LLC.
Kissimmee, Florida, United States
John Merchant
Summary
John Merchant is a dynamic IT executive with extensive leadership experience across multiple brands and global environments. He has a proven track record of managing large teams and delivering exceptional service metrics in diverse cultural settings. His educational background includes degrees in Business Administration, Organizational Innovation, Information Systems, and certifications in Digital Transformation, Scrum, and Help Desk Management. John has excelled in roles at major companies like Kaseya, Horizon Services, and Coca-Cola, where he has led service delivery and operational excellence initiatives. He is recognized for his strategic planning skills and has received awards for his leadership in productivity. His passion for continuous improvement and innovation drives his approach to IT management.
John Merchant
Work Experience
Sr. Director Kaseya NOC/Help Desk Services at
Kaseya
September 2023 - Present
Vice President - IT & Customer Engagement at
Horizon Services, LLC.
November 2020 - Present
IT Director - Field Technology Services / Service Desk / Restaurant Network Infrastructure at
Inspire
February 2018 - Present
Sr. Manager, Global Support Desk/Global Remote Support Services at
The Coca-Cola Company
January 2015 - January 2018
Sr. Manager IT. Central Support Services at
The Coca-Cola Company
April 2012 - March 2015
Manager, Global Decommissioning & Infrastructure Enablement at
Coca-Cola Europacific Partners
January 2008 - April 2012
Manager at
Coca-Cola Europacific Partners
January 2000 - January 2010
John Merchant
Education
Cornell University, Certification
January 2020
University of Phoenix, Master Of Information Technology
January 2011 - January 2012
University of Phoenix, Bachelor's Degree
January 2008 - January 2010
University of Phoenix, Associate's Degree
January 2006 - January 2008
HDI, Certified Help Desk Director
Scrum Alliance , Scrum Master Certified
Cornell University, Certified Digital Transformation
Frequently Asked Questions about John Merchant
What is John Merchant email address?
John Merchant's primary email address is *************@horizonservices.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does John Merchant work for?
John Merchant is a Sr. Director Kaseya NOC/Help Desk Services at Horizon Services, LLC., a company specializing in Communication services, nec.
Where John Merchant graduated from?
John Merchant holds a degree in Digital Transformation from Cornell University.
How can I directly contact John Merchant?
To contact John Merchant directly, you can use the email address *************@horizonservices.com. Complete contact information is available upon registration with Muraena.
Who is John Merchant?
John Merchant is a dynamic IT executive with extensive leadership experience across multiple brands and global environments. He has a proven track record of managing large teams and delivering exceptional service metrics in diverse cultural settings. His educational background includes degrees in Business Administration, Organizational Innovation, Information Systems, and certifications in Digital Transformation, Scrum, and Help Desk Management. John has excelled in roles at major companies like Kaseya, Horizon Services, and Coca-Cola, where he has led service delivery and operational excellence initiatives. He is recognized for his strategic planning skills and has received awards for his leadership in productivity. His passion for continuous improvement and innovation drives his approach to IT management.
John`s contact details
*************@horizonservices.com
*********@inspirebrands.com
*************@kaseya.com
Colleagues
Chief People Officer
Vice President Corporate Development
Vice President of Accounting and Corporate Controller of StoneGrove Residential Holdings Inc.
VP of Marketing
Vice President Of Financial Planning And Analysis
Chief Operating Officer
Vice President of Sales and Operations