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John Merchant

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John Merchant

Sr. Director Kaseya NOC/Help Desk Services | Horizon Services, LLC.

Kissimmee, Florida, United States

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John Merchant

Summary

John Merchant is a dynamic IT executive with extensive leadership experience across multiple brands and global environments. He has a proven track record of managing large teams and delivering exceptional service metrics in diverse cultural settings. His educational background includes degrees in Business Administration, Organizational Innovation, Information Systems, and certifications in Digital Transformation, Scrum, and Help Desk Management. John has excelled in roles at major companies like Kaseya, Horizon Services, and Coca-Cola, where he has led service delivery and operational excellence initiatives. He is recognized for his strategic planning skills and has received awards for his leadership in productivity. His passion for continuous improvement and innovation drives his approach to IT management.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

John Merchant

Work Experience

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Sr. Director Kaseya NOC/Help Desk Services at

Kaseya

September 2023 - Present

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Vice President - IT & Customer Engagement at

Horizon Services, LLC.

November 2020 - Present

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IT Director - Field Technology Services / Service Desk / Restaurant Network Infrastructure at

Inspire

February 2018 - Present

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Sr. Manager, Global Support Desk/Global Remote Support Services at

The Coca-Cola Company

January 2015 - January 2018

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Sr. Manager IT. Central Support Services at

The Coca-Cola Company

April 2012 - March 2015

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Manager, Global Decommissioning & Infrastructure Enablement at

Coca-Cola Europacific Partners

January 2008 - April 2012

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Manager at

Coca-Cola Europacific Partners

January 2000 - January 2010

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John Merchant

Education

Cornell University, Certification

January 2020

University of Phoenix, Master Of Information Technology

January 2011 - January 2012

University of Phoenix, Bachelor's Degree

January 2008 - January 2010

University of Phoenix, Associate's Degree

January 2006 - January 2008

HDI, Certified Help Desk Director

Scrum Alliance , Scrum Master Certified

Cornell University, Certified Digital Transformation

Frequently Asked Questions about John Merchant

What is John Merchant email address?

John Merchant's primary email address is *************@horizonservices.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does John Merchant work for?

John Merchant is a Sr. Director Kaseya NOC/Help Desk Services at Horizon Services, LLC., a company specializing in Communication services, nec.

Where John Merchant graduated from?

John Merchant holds a degree in Digital Transformation from Cornell University.

How can I directly contact John Merchant?

To contact John Merchant directly, you can use the email address *************@horizonservices.com. Complete contact information is available upon registration with Muraena.

Who is John Merchant?

John Merchant is a dynamic IT executive with extensive leadership experience across multiple brands and global environments. He has a proven track record of managing large teams and delivering exceptional service metrics in diverse cultural settings. His educational background includes degrees in Business Administration, Organizational Innovation, Information Systems, and certifications in Digital Transformation, Scrum, and Help Desk Management. John has excelled in roles at major companies like Kaseya, Horizon Services, and Coca-Cola, where he has led service delivery and operational excellence initiatives. He is recognized for his strategic planning skills and has received awards for his leadership in productivity. His passion for continuous improvement and innovation drives his approach to IT management.

John`s contact details

mail

*************@horizonservices.com

*********@inspirebrands.com

*************@kaseya.com

Colleagues

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Chief People Officer

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Gilbert Lee

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Roseann Felici

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Michael Goff

VP of Marketing

Christopher Artz

Vice President Of Financial Planning And Analysis

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Gary Obert

Chief Operating Officer

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John Misuraca

Vice President of Sales and Operations

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