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John Rafter

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John Rafter

Vice President, Customer Success and Advanced Services | SPHERE

United States

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John Rafter

Summary

John Rafter is a seasoned executive with extensive experience in customer success and operational leadership across various high-tech industries. Currently serving as Vice President at Sphere Technology Solutions, he has a rich background in managing customer relationships and driving operational improvements. His career spans roles in both startups and established companies, showcasing his adaptability and strategic mindset. John is particularly skilled in enhancing customer experience and implementing innovative solutions that align with corporate strategy. He holds advanced degrees from prestigious institutions, including an MBA from Stanford. His unique blend of technical acumen and business strategy has allowed him to lead diverse teams and projects successfully. John is passionate about fostering organizational growth and customer satisfaction, making him a valuable asset in any leadership role.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

John Rafter

Work Experience

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Vice President, Customer Success and Advanced Services at

SPHERE

October 2023 - Present

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Vice President of Customer Success at

SPHERE

April 2023 - December 2023

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Vice President, Customer Success and Operations at

Synack, Inc.

September 2021 - October 2022

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Senior Vice President, Customer Success at

Entrust

April 2018 - September 2021

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Vice President of Customer Success at

Entrust

November 2016 - April 2018

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Director of Operations, Market Development at

Citrix

November 2014 - February 2016

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Senior Consultant at

Cisco

January 2016 - January 2016

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Vice President, Operations and COO at

Solid Instance

December 2013 - November 2014

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Senior Consultant at

Cisco

February 2013 - December 2013

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Global Account Manager and Senior Director, Renewals Solutions and Strategy at

Rainmaker Systems

May 2011 - November 2012

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Executive Director, Planning and Operations for Development at

Princeton University

September 2009 - February 2011

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Engagement Manager at

Cemaphore Systems

February 2008 - November 2009

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VP, Operations at

Cemaphore Systems

August 2003 - February 2008

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Chief Operating Officer at

Black Pearl

May 1998 - April 2003

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Manager at

Sun Microsystems

January 1993 - January 1998

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Manager at

Deloitte

January 1988 - January 1993

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John Rafter

Education

Stanford Graduate School of Business, Mba

January 1986 - January 1988

Stanford University, Msme

January 1985 - January 1986

Princeton University, Bs - Engineering

January 1979 - January 1983

Princeton University, Bse

January 1979 - January 1983

Frequently Asked Questions about John Rafter

What is John Rafter email address?

John Rafter's primary email address is ***********@sphereco.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does John Rafter work for?

John Rafter is a Vice President, Customer Success and Advanced Services at SPHERE, a company specializing in Prepackaged software.

Where John Rafter graduated from?

John Rafter holds a degree in 1988 from Stanford Graduate School of Business.

How can I directly contact John Rafter?

To contact John Rafter directly, you can use the email address ***********@sphereco.com. Complete contact information is available upon registration with Muraena.

Who is John Rafter?

John Rafter is a seasoned executive with extensive experience in customer success and operational leadership across various high-tech industries. Currently serving as Vice President at Sphere Technology Solutions, he has a rich background in managing customer relationships and driving operational improvements. His career spans roles in both startups and established companies, showcasing his adaptability and strategic mindset. John is particularly skilled in enhancing customer experience and implementing innovative solutions that align with corporate strategy. He holds advanced degrees from prestigious institutions, including an MBA from Stanford. His unique blend of technical acumen and business strategy has allowed him to lead diverse teams and projects successfully. John is passionate about fostering organizational growth and customer satisfaction, making him a valuable asset in any leadership role.

John`s contact details

mail

***********@sphereco.com

***********@worldnet.att.net

****@rafter.name

*******@synack.com

Colleagues

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Rosario Mastrogiacomo

Vice President of Product Strategy

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Erich White

Vice President, Finance

Don Dixon

Board Member

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John Klinck

Vice President of Sales

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Adnane Charchour

Chief Operating Officer

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Amin Rahim Cciso

Vice President of Engineering | Project Management | Technology Transformation | Leadership

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