Directory
>
John Shocknesse
John Shocknesse
VP of Customer Operations | CPI Security
Fort Mill, South Carolina, United States
John Shocknesse
Summary
John Shocknesse is a seasoned VP of Customer Operations with over 25 years of experience in managing diverse call center teams across various sectors, particularly in the security industry. He has a proven track record of enhancing customer experiences through strategic data-driven approaches and a hands-on leadership style. Known for his ability to foster productive cross-departmental relationships, John is passionate about business process improvement and is always on the lookout for innovative solutions. His leadership has led to significant achievements, including the recognition of his team as the Central Station Of The Year. With expertise in omni-channel operations and project management, he has successfully implemented various customer-focused initiatives. John's commitment to continuous learning and adaptation sets him apart in a competitive landscape. He holds degrees from the University at Buffalo and has participated in leadership programs at the Center for Creative Leadership and Leadership Charlotte.
John Shocknesse
Work Experience
VP of Customer Operations at
CPI Security
September 2014 - Present
Director of Customer Care and Central Station at
CPI Security
February 2000 - September 2014
Customer Care Supervisor at
ADT, Inc.
November 1997 - December 1999
Police Officer at
Raleigh Police
January 1997 - January 1997
John Shocknesse
Education
Leadership Charlotte
January 2020 - January 2021
Center for creative leadership
January 2010 - January 2010
January 1991 - January 1996
Frequently Asked Questions about John Shocknesse
What is John Shocknesse email address?
John Shocknesse's primary email address is ***********@cpisecurity.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does John Shocknesse work for?
John Shocknesse is a VP of Customer Operations at CPI Security, a company specializing in Communication services, nec.
Where John Shocknesse graduated from?
John Shocknesse holds a degree in from Leadership Charlotte.
How can I directly contact John Shocknesse?
To contact John Shocknesse directly, you can use the email address ***********@cpisecurity.com. Complete contact information is available upon registration with Muraena.
Who is John Shocknesse?
John Shocknesse is a seasoned VP of Customer Operations with over 25 years of experience in managing diverse call center teams across various sectors, particularly in the security industry. He has a proven track record of enhancing customer experiences through strategic data-driven approaches and a hands-on leadership style. Known for his ability to foster productive cross-departmental relationships, John is passionate about business process improvement and is always on the lookout for innovative solutions. His leadership has led to significant achievements, including the recognition of his team as the Central Station Of The Year. With expertise in omni-channel operations and project management, he has successfully implemented various customer-focused initiatives. John's commitment to continuous learning and adaptation sets him apart in a competitive landscape. He holds degrees from the University at Buffalo and has participated in leadership programs at the Center for Creative Leadership and Leadership Charlotte.
John`s contact details
***********@cpisecurity.com
Colleagues
Chief Product Officer
Vice President of Field Operations
VP of Business Operations
CEO and Founder
Chief Information Officer ◆ Transforming Customer Experiences ◆ Driving Revenue and Efficiencies
Founder
Vice President of FP&A
Chief Community and Government Relations Officer
Vice President of Residential Field Sales
Vice President Of Field Sales