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John Shocknesse

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John Shocknesse

VP of Customer Operations | CPI Security

Fort Mill, South Carolina, United States

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John Shocknesse

Summary

John Shocknesse is a seasoned VP of Customer Operations with over 25 years of experience in managing diverse call center teams across various sectors, particularly in the security industry. He has a proven track record of enhancing customer experiences through strategic data-driven approaches and a hands-on leadership style. Known for his ability to foster productive cross-departmental relationships, John is passionate about business process improvement and is always on the lookout for innovative solutions. His leadership has led to significant achievements, including the recognition of his team as the Central Station Of The Year. With expertise in omni-channel operations and project management, he has successfully implemented various customer-focused initiatives. John's commitment to continuous learning and adaptation sets him apart in a competitive landscape. He holds degrees from the University at Buffalo and has participated in leadership programs at the Center for Creative Leadership and Leadership Charlotte.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Emerging Technologies

Organisational experience

Corporate Experience

John Shocknesse

Work Experience

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VP of Customer Operations at

CPI Security

September 2014 - Present

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Director of Customer Care and Central Station at

CPI Security

February 2000 - September 2014

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Customer Care Supervisor at

ADT, Inc.

November 1997 - December 1999

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Police Officer at

Raleigh Police

January 1997 - January 1997

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John Shocknesse

Education

Leadership Charlotte

January 2020 - January 2021

Center for creative leadership

January 2010 - January 2010

University at Buffalo

January 1991 - January 1996

Frequently Asked Questions about John Shocknesse

What is John Shocknesse email address?

John Shocknesse's primary email address is ***********@cpisecurity.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does John Shocknesse work for?

John Shocknesse is a VP of Customer Operations at CPI Security, a company specializing in Communication services, nec.

Where John Shocknesse graduated from?

John Shocknesse holds a degree in from Leadership Charlotte.

How can I directly contact John Shocknesse?

To contact John Shocknesse directly, you can use the email address ***********@cpisecurity.com. Complete contact information is available upon registration with Muraena.

Who is John Shocknesse?

John Shocknesse is a seasoned VP of Customer Operations with over 25 years of experience in managing diverse call center teams across various sectors, particularly in the security industry. He has a proven track record of enhancing customer experiences through strategic data-driven approaches and a hands-on leadership style. Known for his ability to foster productive cross-departmental relationships, John is passionate about business process improvement and is always on the lookout for innovative solutions. His leadership has led to significant achievements, including the recognition of his team as the Central Station Of The Year. With expertise in omni-channel operations and project management, he has successfully implemented various customer-focused initiatives. John's commitment to continuous learning and adaptation sets him apart in a competitive landscape. He holds degrees from the University at Buffalo and has participated in leadership programs at the Center for Creative Leadership and Leadership Charlotte.

John`s contact details

mail

***********@cpisecurity.com

Colleagues

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Steve Butkovich

Chief Product Officer

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Lee Fletcher

Vice President of Field Operations

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Melissa Weaver

VP of Business Operations

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Kenneth Gill

CEO and Founder

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Chris Stuart

Chief Information Officer ◆ Transforming Customer Experiences ◆ Driving Revenue and Efficiencies

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David Monroe

Vice President of FP&A

Kerr Putney

Chief Community and Government Relations Officer

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Jason Kriss

Vice President of Residential Field Sales

Michael Cope

Vice President Of Field Sales

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