Directory
>
Jonathan D'sousa
Jonathan D'sousa
Vice President, Client Engagement | Emplifi
Canada
Jonathan D'sousa
Summary
Jonathan D'sousa is a seasoned executive with over 20 years of experience in technology and customer engagement, currently serving as Vice President of Client Engagement at Emplifi. He is known for his hands-on leadership style and ability to drive organizational change through innovative customer engagement strategies. Jonathan has a robust background in product management and professional services, having developed successful teams and processes that enhance customer satisfaction and loyalty. He is passionate about leveraging technology to create empathetic end-user experiences and is committed to mentoring future leaders. With a strong focus on data-driven decision-making, he effectively collaborates across departments to identify growth opportunities. Jonathan's extensive experience includes roles at Astute and Genesys, where he honed his skills in solution consulting and strategic business development. He holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.
Jonathan D'sousa
Work Experience
Vice President, Client Engagement at
Emplifi
September 2023 - Present
Vice President, Product - Social Commerce Cloud & Service Cloud at
Emplifi
January 2021 - September 2023
Vice President, Professional Services at
Astute (Now Emplifi)
July 2020 - January 2021
Director, Solution Consulting at
Astute (Now Emplifi)
November 2016 - July 2020
Product Manager - ePowerCenter at
Astute (Now Emplifi)
September 2015 - November 2016
Product Manager - Mobile Apps at
Astute (Now Emplifi)
October 2014 - September 2015
Associate Director at
IGATE
August 2009 - October 2014
Principal Solutions Engineer at
Genesys
April 2006 - May 2011
CEO at
Pinpoint Discovery Solutions
January 2008 - January 2009
Director at
IGATE
August 2000 - April 2006
Principal Consultant at
Ejiva
January 2000 - January 2004
Jonathan D'sousa
Education
University of Toronto, Bachelor Of Applied Science (B.A.Sc.)
January 1994 - January 1999
St. Michael's College School
January 1989 - January 1994
Frequently Asked Questions about Jonathan D'sousa
What is Jonathan D'sousa email address?
Jonathan D'sousa's primary email address is ***************@emplifi.io. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jonathan D'sousa work for?
Jonathan D'sousa is a Vice President, Client Engagement at Emplifi, a company specializing in Prepackaged software.
Where Jonathan D'sousa graduated from?
Jonathan D'sousa holds a degree in Computer Engineering from University of Toronto.
How can I directly contact Jonathan D'sousa?
To contact Jonathan D'sousa directly, you can use the email address ***************@emplifi.io. Complete contact information is available upon registration with Muraena.
Who is Jonathan D'sousa?
Jonathan D'sousa is a seasoned executive with over 20 years of experience in technology and customer engagement, currently serving as Vice President of Client Engagement at Emplifi. He is known for his hands-on leadership style and ability to drive organizational change through innovative customer engagement strategies. Jonathan has a robust background in product management and professional services, having developed successful teams and processes that enhance customer satisfaction and loyalty. He is passionate about leveraging technology to create empathetic end-user experiences and is committed to mentoring future leaders. With a strong focus on data-driven decision-making, he effectively collaborates across departments to identify growth opportunities. Jonathan's extensive experience includes roles at Astute and Genesys, where he honed his skills in solution consulting and strategic business development. He holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.
Jonathan`s contact details
***************@emplifi.io
Colleagues
VP legal- Compliance and Group DPO
Chief Executive Officer
Chief Financial Officer
Editor In Chief
Chief Accountant
Senior Vice President, Global Customer Success
Chief Technology Officer
Chief Operating Officer
Managing Director, Emplifi Business Consulting
Chief Telephony Analyst