Directory

>

Jonathan D'sousa

avatar

Jonathan D'sousa

Vice President, Client Engagement | Emplifi

Canada

View contact details (it's free)

Jonathan D'sousa

Summary

Jonathan D'sousa is a seasoned executive with over 20 years of experience in technology and customer engagement, currently serving as Vice President of Client Engagement at Emplifi. He is known for his hands-on leadership style and ability to drive organizational change through innovative customer engagement strategies. Jonathan has a robust background in product management and professional services, having developed successful teams and processes that enhance customer satisfaction and loyalty. He is passionate about leveraging technology to create empathetic end-user experiences and is committed to mentoring future leaders. With a strong focus on data-driven decision-making, he effectively collaborates across departments to identify growth opportunities. Jonathan's extensive experience includes roles at Astute and Genesys, where he honed his skills in solution consulting and strategic business development. He holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Jonathan D'sousa

Work Experience

company logo

Vice President, Client Engagement at

Emplifi

September 2023 - Present

company logo

Vice President, Product - Social Commerce Cloud & Service Cloud at

Emplifi

January 2021 - September 2023

company logo

Vice President, Professional Services at

Astute (Now Emplifi)

July 2020 - January 2021

company logo

Director, Solution Consulting at

Astute (Now Emplifi)

November 2016 - July 2020

company logo

Product Manager - ePowerCenter at

Astute (Now Emplifi)

September 2015 - November 2016

company logo

Product Manager - Mobile Apps at

Astute (Now Emplifi)

October 2014 - September 2015

company logo

Associate Director at

IGATE

August 2009 - October 2014

company logo

Principal Solutions Engineer at

Genesys

April 2006 - May 2011

company logo

CEO at

Pinpoint Discovery Solutions

January 2008 - January 2009

company logo

Director at

IGATE

August 2000 - April 2006

💼

Principal Consultant at

Ejiva

January 2000 - January 2004

Logos provided by Logo.dev

Jonathan D'sousa

Education

University of Toronto, Bachelor Of Applied Science (B.A.Sc.)

January 1994 - January 1999

St. Michael's College School

January 1989 - January 1994

Frequently Asked Questions about Jonathan D'sousa

What is Jonathan D'sousa email address?

Jonathan D'sousa's primary email address is ***************@emplifi.io. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jonathan D'sousa work for?

Jonathan D'sousa is a Vice President, Client Engagement at Emplifi, a company specializing in Prepackaged software.

Where Jonathan D'sousa graduated from?

Jonathan D'sousa holds a degree in Computer Engineering from University of Toronto.

How can I directly contact Jonathan D'sousa?

To contact Jonathan D'sousa directly, you can use the email address ***************@emplifi.io. Complete contact information is available upon registration with Muraena.

Who is Jonathan D'sousa?

Jonathan D'sousa is a seasoned executive with over 20 years of experience in technology and customer engagement, currently serving as Vice President of Client Engagement at Emplifi. He is known for his hands-on leadership style and ability to drive organizational change through innovative customer engagement strategies. Jonathan has a robust background in product management and professional services, having developed successful teams and processes that enhance customer satisfaction and loyalty. He is passionate about leveraging technology to create empathetic end-user experiences and is committed to mentoring future leaders. With a strong focus on data-driven decision-making, he effectively collaborates across departments to identify growth opportunities. Jonathan's extensive experience includes roles at Astute and Genesys, where he honed his skills in solution consulting and strategic business development. He holds a Bachelor of Applied Science in Computer Engineering from the University of Toronto.

Jonathan`s contact details

mail

***************@emplifi.io

Colleagues

avatar
Sarah Jarman

VP legal- Compliance and Group DPO

avatar
Ohad Hecht

Chief Executive Officer

avatar
Peter Bennfors

Chief Financial Officer

avatar
Philippe Aussant

Editor In Chief

avatar
Lenka Poláková

Chief Accountant

avatar
Katie Musselbrook

Senior Vice President, Global Customer Success

avatar
Todd Mccaslin

Chief Technology Officer

avatar
Ian Burk

Chief Operating Officer

Imi De Daranyi

Managing Director, Emplifi Business Consulting

avatar
Wayne Rhodeback

Chief Telephony Analyst

View Contact details (it's free)
Request Profile Removal