Directory

>

Jonathan Trail

avatar

Jonathan Trail

Principal

Mountain View, California, United States

View contact details (it's free)

Jonathan Trail

Summary

Jonathan Trail is a seasoned professional services leader with a strong focus on customer success in enterprise SaaS environments. With over two decades of experience, he has successfully built and led teams across various organizations, including startups and established corporations. His expertise encompasses agile methodologies, big data analytics, and cloud computing, making him a valuable asset in the technology sector. Jonathan has a proven track record of managing multi-million dollar budgets and driving strategic initiatives that enhance customer satisfaction and operational efficiency. He has also played a pivotal role in implementing cutting-edge technologies, particularly in the field of contact center automation. His educational background in engineering from prestigious institutions like Stanford and Virginia Tech further complements his technical acumen. Jonathan's ability to navigate complex organizational structures and foster collaboration among diverse teams sets him apart in his field.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Jonathan Trail

Work Experience

šŸ’¼

Principal at

Kenwood Advisors

November 2024 - Present

company logo

Vice President, Professional Services at

Replicant

December 2020 - November 2024

company logo

Head of Post Sales Customer Success at

Gladly

May 2018 - December 2020

company logo

VP Customer Success at

Qubole

November 2015 - August 2017

company logo

Vice President of Services, Application Delivery at

NICE

July 2014 - November 2015

company logo

Vice President of Services, Strategic and Major Clients at

NICE

January 2012 - July 2014

company logo

Regional VP Client Services at

Merced Systems

June 2011 - February 2012

company logo

Operations Director, EMEA at

Merced Systems

October 2008 - July 2010

company logo

Director, Professional Services at

Merced Systems

June 2003 - October 2008

company logo

Implementation Manager at

Rubiconsoft

January 2002 - January 2003

company logo

Manager, Professional Services at

KANA Software

October 1997 - October 2001

šŸ’¼

Program Manager and Lieutenant O-3 at

US Navy

January 1990 - January 1995

Logos provided by Logo.dev

Jonathan Trail

Education

Virginia Tech MBA, Mea

January 1992 - January 1994

Bettis Atomic Power Laboratory, Master's Degree

January 1990 - January 1991

Stanford University, Bs

January 1986 - January 1990

Frequently Asked Questions about Jonathan Trail

What is Jonathan Trail email address?

Jonathan Trail's primary email address is *************@stanfordalumni.org. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Jonathan Trail graduated from?

Jonathan Trail holds a degree in Master Engineering Administration from Virginia Tech MBA.

How can I directly contact Jonathan Trail?

To contact Jonathan Trail directly, you can use the email address *************@stanfordalumni.org. Complete contact information is available upon registration with Muraena.

Who is Jonathan Trail?

Jonathan Trail is a seasoned professional services leader with a strong focus on customer success in enterprise SaaS environments. With over two decades of experience, he has successfully built and led teams across various organizations, including startups and established corporations. His expertise encompasses agile methodologies, big data analytics, and cloud computing, making him a valuable asset in the technology sector. Jonathan has a proven track record of managing multi-million dollar budgets and driving strategic initiatives that enhance customer satisfaction and operational efficiency. He has also played a pivotal role in implementing cutting-edge technologies, particularly in the field of contact center automation. His educational background in engineering from prestigious institutions like Stanford and Virginia Tech further complements his technical acumen. Jonathan's ability to navigate complex organizational structures and foster collaboration among diverse teams sets him apart in his field.

Jonathan`s contact details

mail

*************@stanfordalumni.org

******@replicant.com

********@replicant.ai

********@gladly.com

View Contact details (it's free)
Request Profile Removal