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Juliana Palou

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Juliana Palou

Senior Vice President Latam Group Program Manager

New York, New York, United States

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Juliana Palou

Summary

Juliana Palou is a seasoned digital transformation leader with over 15 years of global experience, specializing in the intersection of business, process, and technology. Her leadership spans multiple continents, including roles in Sydney, Pune, Dublin, New York, Rio de Janeiro, and Sao Paulo, where she has successfully driven extensive operational transformation programs. Juliana's expertise in Lean Six Sigma and Agile methodologies has enabled her to deliver significant benefits, exceeding $200 million, across various sectors including financial services and institutional banking. She is passionate about fostering a culture of continuous improvement and has a proven track record in coaching teams through complex change initiatives. Fluent in English, Portuguese, and Spanish, she brings a unique multicultural perspective to her work. Currently based in New York, Juliana leads cross-functional strategies in the LatAm region, focusing on operational excellence and digital automation.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Juliana Palou

Work Experience

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Senior Vice President Latam Group Program Manager at

Citi

October 2023 - Present

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Head of Latam Transformation & Program Management at

New Colony Homes Inc

October 2018 - December 2022

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Vice President Operations Strategy at

New Colony Homes Inc

May 2016 - October 2018

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Productivity Manager - Institutional Banking & Markets at

Commonwealth Bank

September 2015 - May 2016

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Productivity Manager - Financial Services at

Commonwealth Bank

April 2014 - September 2015

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Productivity Manager - Retail Banking at

Commonwealth Bank

September 2013 - April 2014

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Senior Program Officer/Lean Specialist at

PT. COMMONWEALTH BANK

February 2010 - March 2013

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Client Services Manager at

KPMG Nigeria

October 2008 - October 2009

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National Administrator at

KPMG Nigeria

October 2006 - October 2008

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Events Manager at

TalkPoint

November 2003 - August 2006

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Juliana Palou

Education

Cardiff University, Lss Black Belt Certification

January 2014 - January 2015

TAFE NSW, Certificate Iii

January 2003 - January 2003

Federal University of Bahia, Doctor Dental Science

January 1997 - January 2001

Frequently Asked Questions about Juliana Palou

What is Juliana Palou email address?

Juliana Palou's primary email address is *************@bnymellon.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Juliana Palou graduated from?

Juliana Palou holds a degree in Business/Commerce, General from Cardiff University.

How can I directly contact Juliana Palou?

To contact Juliana Palou directly, you can use the email address *************@bnymellon.com. Complete contact information is available upon registration with Muraena.

Is Juliana Palou an immigrant?

Yes, Juliana Palou is an immigrant and currently based in United States

Who is Juliana Palou?

Juliana Palou is a seasoned digital transformation leader with over 15 years of global experience, specializing in the intersection of business, process, and technology. Her leadership spans multiple continents, including roles in Sydney, Pune, Dublin, New York, Rio de Janeiro, and Sao Paulo, where she has successfully driven extensive operational transformation programs. Juliana's expertise in Lean Six Sigma and Agile methodologies has enabled her to deliver significant benefits, exceeding $200 million, across various sectors including financial services and institutional banking. She is passionate about fostering a culture of continuous improvement and has a proven track record in coaching teams through complex change initiatives. Fluent in English, Portuguese, and Spanish, she brings a unique multicultural perspective to her work. Currently based in New York, Juliana leads cross-functional strategies in the LatAm region, focusing on operational excellence and digital automation.

Juliana`s contact details

mail

*************@bnymellon.com

*************@citigroup.com

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