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Julie Wagoner

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Julie Wagoner

Vice President | Shentel

Stuarts Draft, Virginia, United States

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Julie Wagoner

Summary

Julie Wagoner is a seasoned telecommunications leader with over 16 years of experience in customer service and contact center operations. Currently serving as the VP of Customer Service & Technical Support at Shentel, she has a proven track record in building effective teams and enhancing customer experience. Julie's expertise spans a wide range of areas including account management, sales operations, and process improvement, making her a versatile asset in the industry. She has successfully managed contact center operations, focusing on employee development and operational excellence. Julie holds a Bachelor's Degree in Management and Organizational Development from Eastern Mennonite University. Her leadership philosophy emphasizes relationship building and fostering a positive work environment, which has led to high employee satisfaction and retention rates. She is passionate about leveraging technology to enhance customer interactions and streamline operations. Julie's commitment to continuous improvement drives her to seek innovative solutions in the rapidly evolving telecommunications landscape.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Julie Wagoner

Work Experience

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Vice President at

Shentel

September 2021 - Present

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Director, Customer Service at

Shentel

January 2019 - Present

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PCS Training Manager at

Shentel

May 2016 - January 2019

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Regional Manager - Customer Care Wireless at

nTelos Wireless

November 2009 - May 2016

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Quality Solutions Manager at

nTelos Wireless

August 2006 - November 2009

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Customer Care Sales Coordinator at

nTelos Wireless

April 2005 - August 2006

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Wireless Customer Care Manager at

nTelos Wireless

November 2001 - April 2005

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Wireless Customer Care Team Leader at

nTelos Wireless

September 2000 - November 2001

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Wireless Customer Care Representative at

nTelos Wireless

January 1999 - January 2001

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Julie Wagoner

Education

Eastern Mennonite University, Bachelor's Degree

January 2012 - January 2014

Frequently Asked Questions about Julie Wagoner

What is Julie Wagoner email address?

Julie Wagoner's primary email address is ********@shentel.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Julie Wagoner work for?

Julie Wagoner is a Vice President at Shentel, a company specializing in Radiotelephone communication.

Where Julie Wagoner graduated from?

Julie Wagoner holds a degree in Management And Organizational Development from Eastern Mennonite University.

How can I directly contact Julie Wagoner?

To contact Julie Wagoner directly, you can use the email address ********@shentel.com. Complete contact information is available upon registration with Muraena.

Who is Julie Wagoner?

Julie Wagoner is a seasoned telecommunications leader with over 16 years of experience in customer service and contact center operations. Currently serving as the VP of Customer Service & Technical Support at Shentel, she has a proven track record in building effective teams and enhancing customer experience. Julie's expertise spans a wide range of areas including account management, sales operations, and process improvement, making her a versatile asset in the industry. She has successfully managed contact center operations, focusing on employee development and operational excellence. Julie holds a Bachelor's Degree in Management and Organizational Development from Eastern Mennonite University. Her leadership philosophy emphasizes relationship building and fostering a positive work environment, which has led to high employee satisfaction and retention rates. She is passionate about leveraging technology to enhance customer interactions and streamline operations. Julie's commitment to continuous improvement drives her to seek innovative solutions in the rapidly evolving telecommunications landscape.

Julie`s contact details

mail

********@shentel.com

*************@emp.shentel.com

Colleagues

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Harris Duncan

Vice President Network Engineering

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Rick Mason

Advisory Board Member

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Michael Rhymes

Independent Director - Board of Directors, Audit Committee

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Elaine Cheng

Chief Information Officer

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Dara Leslie

Senior Vice President

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Craig Venable

Vice President Of Commercial Sales

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Dennis Romps

Vice President and Chief Accounting Officer

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Dan Meenan

Vice President - Outside Plant Engineering & Construction

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Ed Mckay

EVP & COO

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Kevin Folk

Vice President Wireless Network Operations

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