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Justin Barrett

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Justin Barrett

Managing Director Customer Hub | Places for People

United Kingdom

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Justin Barrett

Summary

Justin Barrett is a seasoned executive with over 25 years of experience in leadership roles within contact center operations and banking. He currently serves as the Managing Director of Customer Hub at Places for People, where he oversees complaints and contact center operations. Known for his exceptional people skills and ability to drive transformational change, Justin has a proven track record of delivering results in fast-paced environments. His previous roles include senior positions at Homeserve and Bank of America, where he led large teams and managed significant operational budgets. He has received multiple accolades for customer service excellence, showcasing his commitment to enhancing customer experiences. Justin's educational background includes specialized training from Harvard Business School, further solidifying his expertise in service management. He is driven by a passion for motivating teams and fostering a culture of continuous improvement.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Justin Barrett

Work Experience

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Managing Director Customer Hub at

Places for People

October 2023 - Present

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Director of the Customer Hub at

Places for People

June 2023 - October 2023

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Director of Contact Centre Operations and Customer Relations at

HomeServe UK

January 2019 - June 2023

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Director of Service, Sales and Customer Relations at

HomeServe UK

May 2016 - January 2019

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Director of Inbound Sales and Service at

HomeServe UK

June 2015 - May 2016

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Head of Complaints Operations (SVP) at

Bank of America

June 2012 - June 2015

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Head of Sales and Service Contact Centre (SVP) at

Bank of America

January 2010 - June 2012

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Head of BT Credit Card Partnership (SVP) at

Bank of America

April 2008 - January 2010

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Head of Vendor Telemarketing (SVP) at

Bank of America

April 2007 - April 2008

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Head of Retention and European Telemarketing Administration (FVP) at

Bank of America

May 2006 - August 2007

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Head of Ireland Telemarketing (FVP) at

Bank of America

June 2004 - May 2006

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Justin Barrett

Education

The High School, Rathgar, Dublin, Ireland

Frequently Asked Questions about Justin Barrett

What is Justin Barrett email address?

Justin Barrett's primary email address is **************@homeserve.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Justin Barrett work for?

Justin Barrett is a Managing Director Customer Hub at Places for People, a company specializing in Lessors of Nonfinancial Intangible Assets (except Copyrighted Works).

Where Justin Barrett graduated from?

Justin Barrett holds a degree in Achieving Breakthrough Service 2016 1 Week Programme from Harvard Business School.

How can I directly contact Justin Barrett?

To contact Justin Barrett directly, you can use the email address **************@homeserve.com. Complete contact information is available upon registration with Muraena.

Who is Justin Barrett?

Justin Barrett is a seasoned executive with over 25 years of experience in leadership roles within contact center operations and banking. He currently serves as the Managing Director of Customer Hub at Places for People, where he oversees complaints and contact center operations. Known for his exceptional people skills and ability to drive transformational change, Justin has a proven track record of delivering results in fast-paced environments. His previous roles include senior positions at Homeserve and Bank of America, where he led large teams and managed significant operational budgets. He has received multiple accolades for customer service excellence, showcasing his commitment to enhancing customer experiences. Justin's educational background includes specialized training from Harvard Business School, further solidifying his expertise in service management. He is driven by a passion for motivating teams and fostering a culture of continuous improvement.

Justin`s contact details

mail

**************@homeserve.com

**************@placesforpeople.co.uk

Colleagues

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Nilam Buchanan

Regional Managing Director- Central & North

Pat Egan

Managing Director

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Rob Gallagher

Chief Data Officer

Roddy Macdonald

Managing Director - Scotland

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Karen Halford

Chief People Officer

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Debi Marriott-Lavery

Group Executive Director - Affordable Housing

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Tim Weightman

Non Executive Director & Customer Service Committee Chair

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Judy Hardy

Director of Regulation

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David Van Niekerk

Chief Executive Officer

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