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Kara Trapp
Kara Trapp
Customer Success & Experience Advisor | PFL.com
Bozeman, Montana, United States
Kara Trapp
Summary
Kara Trapp is a seasoned Customer Success and Growth Leader with over 15 years of experience in SaaS companies, adept at driving customer engagement and retention strategies. She has a proven track record of building customer experience functions from the ground up, significantly improving churn rates and revenue growth. As VP of Customer Experience at Pfl Com, she led a team that achieved a 20% revenue increase while reducing churn by over 15%. Kara's leadership extends to her role as a member of Chief, a network dedicated to empowering women executives. With a background in media and communications, she combines analytical skills with a passion for mentorship and coaching, aiming to connect people with their definitions of success. Her diverse experience spans multiple industries, showcasing her adaptability and commitment to customer-centric growth.
Kara Trapp
Work Experience
Customer Success & Experience Advisor at
STEALTH STARTUP LTD
October 2024 - Present
VP of Customer Experience / Executive Enterprise Account Director at
PFL.com
August 2022 - Present
Member at
Chief
September 2022 - September 2024
Head of Customer Success at Scale, Adobe Workfront at
Adobe Corporation
February 2021 - July 2022
Director, Customer Success at Scale at
Adobe Workfront
March 2020 - February 2021
Manager, Global Customer Training at
Adobe Workfront
February 2019 - February 2020
Strategic Client Success Manager at
Adobe Workfront
January 2017 - February 2019
Client Success Manager at
Talend
April 2016 - January 2017
M&A Lead Business Analyst, Services at
Oracle
February 2015 - April 2016
Enterprise Customer Success Manager, Field, Global Customer Excellence at
ERIZANIA FONTES AZEVEDO
September 2013 - February 2015
Corporate Customer Success Manager at
ERIZANIA FONTES AZEVEDO
September 2013 - September 2014
Safety and Health Bureau Project Manager - Dept. of Labor and Industry at
State of Montana
March 2012 - August 2013
Workforce Development Programs & Grants Manager/Business Expansion and Retention Local Director at
State Of Montana Department Of Labor And Industry
January 2008 - January 2012
Technical Sales and Service Representative at
Printingforless Com
January 2005 - January 2007
News Reporter at
KULR 8
January 2004 - January 2006
Summer Fellow at
IRTS Foundation
January 2004 - January 2004
Intern in Field Production at
Wabc Channel 7 Eyewitness News
January 2004 - January 2004
Kara Trapp
Education
Rocky Mountain College, Bachelor Of Arts: Professional Communication And Writing
Frequently Asked Questions about Kara Trapp
What is Kara Trapp email address?
Kara Trapp's primary email address is ******@pfl.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Kara Trapp work for?
Kara Trapp is a Customer Success & Experience Advisor at PFL.com, a company specializing in Prepackaged software.
Where Kara Trapp graduated from?
Kara Trapp holds a degree in Communication, Media/Journalism, Writing from Rocky Mountain College.
How can I directly contact Kara Trapp?
To contact Kara Trapp directly, you can use the email address ******@pfl.com. Complete contact information is available upon registration with Muraena.
Who is Kara Trapp?
Kara Trapp is a seasoned Customer Success and Growth Leader with over 15 years of experience in SaaS companies, adept at driving customer engagement and retention strategies. She has a proven track record of building customer experience functions from the ground up, significantly improving churn rates and revenue growth. As VP of Customer Experience at Pfl Com, she led a team that achieved a 20% revenue increase while reducing churn by over 15%. Kara's leadership extends to her role as a member of Chief, a network dedicated to empowering women executives. With a background in media and communications, she combines analytical skills with a passion for mentorship and coaching, aiming to connect people with their definitions of success. Her diverse experience spans multiple industries, showcasing her adaptability and commitment to customer-centric growth.
Kara`s contact details
******@pfl.com
****@printingforless.com
Colleagues
Board Chair
SVP of Employee Success
Senior Vice President Finance
Chief Executive Officer
President
SVP of Production
Vice President, Brand
VP of Sales & Customer Strategy
SVP - Shared Services