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Kate Gruell
Kate Gruell
Senior Vice President of Customer Experience | Airshare
Overland Park, Kansas, United States
Kate Gruell
Summary
Kate Gruell is a seasoned Customer Experience Executive with over twenty years of experience in luxury customer-centric organizations. She specializes in business technology optimization and has a proven track record of enhancing customer loyalty and satisfaction through innovative strategies. Her leadership roles at major hospitality brands have equipped her with the skills to drive operational excellence and foster employee engagement. Kate is passionate about creating exceptional customer journeys and implementing best practices that resonate with customers at every touchpoint. She believes in the power of the voice of the customer to shape organizational strategies. With an MBA from the University of Maryland, she combines academic knowledge with practical experience to deliver transformational outcomes. Kate's diverse background in hospitality and customer experience positions her as a thought leader in the industry. She is also committed to sustainability and diversity, equity, and inclusion initiatives.
Kate Gruell
Work Experience
Senior Vice President of Customer Experience at
Airshare
August 2022 - Present
Vice President, Global Operations - Guest Experience at
Marriott International
January 2013 - January 2020
Vice President - Luxury Operations at
Marriott International
January 2010 - January 2013
Vice President - Rooms & Spa Operations at
The Ritz-Carlton Hotel Company, L.L.C.
January 2008 - January 2010
Early Career - Various Growth Positions in multiple International locations at
The Ritz-Carlton Hotel Company, L.L.C.
January 1998 - January 2008
Early Career - The Hyatt Carlton Tower, London at
Hyatt International
January 1994 - January 1998
Kate Gruell
Education
University of Maryland - Robert H. Smith School of Business, Mba
January 2021 - January 2022
The Graduate School at the University of North Carolina at Chapel Hill , Executive Leadership Development Program
Cornell University, Professional Development Program
January 1994
Strathclyde Business School (United Kingdom), Ba With First Class Honors
Frequently Asked Questions about Kate Gruell
What is Kate Gruell email address?
Kate Gruell's primary email address is *******@flyairshare.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Kate Gruell work for?
Kate Gruell is a Senior Vice President of Customer Experience at Airshare, a company specializing in Nonscheduled Air Transportation.
Where Kate Gruell graduated from?
Kate Gruell holds a degree in Business from University of Maryland - Robert H. Smith School of Business.
How can I directly contact Kate Gruell?
To contact Kate Gruell directly, you can use the email address *******@flyairshare.com. Complete contact information is available upon registration with Muraena.
Who is Kate Gruell?
Kate Gruell is a seasoned Customer Experience Executive with over twenty years of experience in luxury customer-centric organizations. She specializes in business technology optimization and has a proven track record of enhancing customer loyalty and satisfaction through innovative strategies. Her leadership roles at major hospitality brands have equipped her with the skills to drive operational excellence and foster employee engagement. Kate is passionate about creating exceptional customer journeys and implementing best practices that resonate with customers at every touchpoint. She believes in the power of the voice of the customer to shape organizational strategies. With an MBA from the University of Maryland, she combines academic knowledge with practical experience to deliver transformational outcomes. Kate's diverse background in hospitality and customer experience positions her as a thought leader in the industry. She is also committed to sustainability and diversity, equity, and inclusion initiatives.
Kate`s contact details
*******@flyairshare.com
Colleagues
Chief Marketing Officer
Vice President of Sales
Vice President of Sales
Vice President of Sales
Chief Inspector
Chief Pilot
Crew Chief
Chief Financial Officer
Senior Vice President
Chairman and CEO