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Kate Gruell

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Kate Gruell

Senior Vice President of Customer Experience | Airshare

Overland Park, Kansas, United States

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Kate Gruell

Summary

Kate Gruell is a seasoned Customer Experience Executive with over twenty years of experience in luxury customer-centric organizations. She specializes in business technology optimization and has a proven track record of enhancing customer loyalty and satisfaction through innovative strategies. Her leadership roles at major hospitality brands have equipped her with the skills to drive operational excellence and foster employee engagement. Kate is passionate about creating exceptional customer journeys and implementing best practices that resonate with customers at every touchpoint. She believes in the power of the voice of the customer to shape organizational strategies. With an MBA from the University of Maryland, she combines academic knowledge with practical experience to deliver transformational outcomes. Kate's diverse background in hospitality and customer experience positions her as a thought leader in the industry. She is also committed to sustainability and diversity, equity, and inclusion initiatives.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Kate Gruell

Work Experience

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Senior Vice President of Customer Experience at

Airshare

August 2022 - Present

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Vice President, Global Operations - Guest Experience at

Marriott International

January 2013 - January 2020

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Vice President - Luxury Operations at

Marriott International

January 2010 - January 2013

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Vice President - Rooms & Spa Operations at

The Ritz-Carlton Hotel Company, L.L.C.

January 2008 - January 2010

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Early Career - Various Growth Positions in multiple International locations at

The Ritz-Carlton Hotel Company, L.L.C.

January 1998 - January 2008

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Early Career - The Hyatt Carlton Tower, London at

Hyatt International

January 1994 - January 1998

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Kate Gruell

Education

The Graduate School at the University of North Carolina at Chapel Hill , Executive Leadership Development Program

Cornell University, Professional Development Program

January 1994

Strathclyde Business School (United Kingdom), Ba With First Class Honors

Frequently Asked Questions about Kate Gruell

What is Kate Gruell email address?

Kate Gruell's primary email address is *******@flyairshare.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kate Gruell work for?

Kate Gruell is a Senior Vice President of Customer Experience at Airshare, a company specializing in Nonscheduled Air Transportation.

Where Kate Gruell graduated from?

Kate Gruell holds a degree in Business from University of Maryland - Robert H. Smith School of Business.

How can I directly contact Kate Gruell?

To contact Kate Gruell directly, you can use the email address *******@flyairshare.com. Complete contact information is available upon registration with Muraena.

Who is Kate Gruell?

Kate Gruell is a seasoned Customer Experience Executive with over twenty years of experience in luxury customer-centric organizations. She specializes in business technology optimization and has a proven track record of enhancing customer loyalty and satisfaction through innovative strategies. Her leadership roles at major hospitality brands have equipped her with the skills to drive operational excellence and foster employee engagement. Kate is passionate about creating exceptional customer journeys and implementing best practices that resonate with customers at every touchpoint. She believes in the power of the voice of the customer to shape organizational strategies. With an MBA from the University of Maryland, she combines academic knowledge with practical experience to deliver transformational outcomes. Kate's diverse background in hospitality and customer experience positions her as a thought leader in the industry. She is also committed to sustainability and diversity, equity, and inclusion initiatives.

Kate`s contact details

mail

*******@flyairshare.com

Colleagues

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Andy Tretiak

Chief Marketing Officer

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Brian Atkinson

Vice President of Sales

Harvey Murphy

Vice President of Sales

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Rob Black

Vice President of Sales

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Sean Nolan

Chief Inspector

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Quinn Hamon

Chief Pilot

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Shannon Hargiss

Crew Chief

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Josh Johnson

Chief Financial Officer

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Kc Ihlefeld

Senior Vice President

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Bob Taylor

Chairman and CEO

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