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Kathe Rodd

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Kathe Rodd

Leader, Global Customer Support | Magnit Global

California, Petaluma, United States

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Kathe Rodd

Summary

Kathe Rodd is a dynamic leader in global customer support, currently driving digital transformation at Magnit. With a strong focus on improving customer experience, she has successfully transitioned traditional support methods to a user-centric portal, enhancing efficiency and case management. Kathe champions innovative solutions like virtual agents, which have significantly reduced case volume and improved response times. Her expertise spans digital management, planning, and operational efficiency, making her a vital asset in resource allocation and capacity planning for a 24/7 operation. She is committed to performance improvement, consistently refining KPIs to achieve better service quality. Kathe's work not only enhances customer satisfaction but also fosters a culture of continuous improvement within her team. Her strategic mindset and hands-on approach to problem-solving set her apart in the customer support landscape.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Kathe Rodd

Work Experience

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Leader, Global Customer Support at

Magnit Global

January 2023 - Present

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Frequently Asked Questions about Kathe Rodd

What is Kathe Rodd email address?

Kathe Rodd's primary email address is **********@autodesk.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kathe Rodd work for?

Kathe Rodd is a Leader, Global Customer Support at Magnit Global.

How can I directly contact Kathe Rodd?

To contact Kathe Rodd directly, you can use the email address **********@autodesk.com. Complete contact information is available upon registration with Muraena.

Who is Kathe Rodd?

Kathe Rodd is a dynamic leader in global customer support, currently driving digital transformation at Magnit. With a strong focus on improving customer experience, she has successfully transitioned traditional support methods to a user-centric portal, enhancing efficiency and case management. Kathe champions innovative solutions like virtual agents, which have significantly reduced case volume and improved response times. Her expertise spans digital management, planning, and operational efficiency, making her a vital asset in resource allocation and capacity planning for a 24/7 operation. She is committed to performance improvement, consistently refining KPIs to achieve better service quality. Kathe's work not only enhances customer satisfaction but also fosters a culture of continuous improvement within her team. Her strategic mindset and hands-on approach to problem-solving set her apart in the customer support landscape.

Kathe`s contact details

mail

**********@autodesk.com

**********@magnitglobal.com

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