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Kelly Holmstrom

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Kelly Holmstrom

SVP Customer Experience | CXForward

Citrus Heights, California, United States

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Kelly Holmstrom

Summary

Kelly Holmstrom is a seasoned executive with extensive experience in customer experience and marketing strategy, currently serving as SVP of Customer Experience at CXForward. With a strong background in account management and business transformation, Kelly excels in leveraging data-driven insights to enhance customer loyalty and profitability. She has a proven track record of leading cross-functional teams and deploying innovative decision management solutions. Kelly's expertise spans various methodologies, including agile and lean six sigma, reflecting her adaptability in fast-paced environments. Her leadership experience is underscored by her ability to manage remote teams effectively, ensuring operational excellence and strategic alignment. Passionate about driving business growth, she has successfully navigated complex marketing landscapes across multiple industries, particularly in telecommunications. Kelly's commitment to continuous improvement and customer-centric strategies positions her as a valuable asset in any organization.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Kelly Holmstrom

Work Experience

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SVP Customer Experience at

CXForward

October 2021 - Present

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VP, US Practice Lead of Decisioning at

Merkle

February 2020 - October 2021

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Associate Director, HQ CRM Loyalty Operations at

Verizon Communications, Inc.

September 2011 - June 2019

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Sr. Manager Marketing, Decision Management at

Verizon Communications, Inc.

January 2014 - June 2019

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Customer Experience & Loyalty Marketing Manager at

Verizon Communications, Inc.

April 2009 - September 2011

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Direct Marketing Manager at

Verizon Communications, Inc.

February 2008 - April 2009

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Regional Marketing Manager at

Verizon Communications, Inc.

October 2004 - February 2008

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Manager of Retail Store Development and Merchandising at

Verizon Communications, Inc.

March 2002 - October 2004

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Project Manager, Customer Retention at

Verizon Communications, Inc.

May 2000 - March 2002

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Marketing Communications Manager at

AirTouch

January 1999 - January 2001

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Kelly Holmstrom

Education

University of Nevada, Reno, Bachelor Of Arts

January 1994 - January 1998

Frequently Asked Questions about Kelly Holmstrom

What is Kelly Holmstrom email address?

Kelly Holmstrom's primary email address is ***************@verizonwireless.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kelly Holmstrom work for?

Kelly Holmstrom is a SVP Customer Experience at CXForward, a company specializing in Computer Systems Design & Related Services.

Where Kelly Holmstrom graduated from?

Kelly Holmstrom holds a degree in Journalism & Public Relations from University of Nevada, Reno.

How can I directly contact Kelly Holmstrom?

To contact Kelly Holmstrom directly, you can use the email address ***************@verizonwireless.com. Complete contact information is available upon registration with Muraena.

Who is Kelly Holmstrom?

Kelly Holmstrom is a seasoned executive with extensive experience in customer experience and marketing strategy, currently serving as SVP of Customer Experience at CXForward. With a strong background in account management and business transformation, Kelly excels in leveraging data-driven insights to enhance customer loyalty and profitability. She has a proven track record of leading cross-functional teams and deploying innovative decision management solutions. Kelly's expertise spans various methodologies, including agile and lean six sigma, reflecting her adaptability in fast-paced environments. Her leadership experience is underscored by her ability to manage remote teams effectively, ensuring operational excellence and strategic alignment. Passionate about driving business growth, she has successfully navigated complex marketing landscapes across multiple industries, particularly in telecommunications. Kelly's commitment to continuous improvement and customer-centric strategies positions her as a valuable asset in any organization.

Kelly`s contact details

mail

***************@verizonwireless.com

**********@usa.net

***************@cxforward.com

Colleagues

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Phil Dupree

SVP DevOps and Quality Assurance • SDLC • CI/CD Pipelines • DevOps Strategy

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Ryan Jessop

President and Co-Founder

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Mathew Nolton

Co-Founder, SVP Client Delivery at CXForward

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