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Kelsey Jones

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Kelsey Jones

VP of Customer Success | GPS Insight

Santa Barbara, California, United States

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Kelsey Jones

Summary

Kelsey Jones is a seasoned Vice President of Customer Success with a strong background in operations and team building within the accounting and software industries. With a Bachelor of Arts in Psychology, Kelsey leverages her understanding of human behavior to foster exceptional client relationships and drive customer retention. Her strategic mindset has led to a remarkable 98% controllable revenue retention rate, showcasing her ability to navigate complex business environments. Kelsey's leadership style is characterized by empathy and influence, allowing her to unite diverse teams towards common goals. She has successfully developed customer success programs that align with business strategies, resulting in high-performing teams and best-in-class customer experiences. Kelsey has a proven track record in project management and compliance, having led initiatives that contributed to significant business acquisitions. Her extensive experience across various roles reflects her adaptability and dedication to continuous improvement in customer success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Kelsey Jones

Work Experience

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VP of Customer Success at

GPS Insight

August 2023 - Present

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Sr. Director of Customer Success at

ClearPathGPS

March 2021 - August 2023

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Director of Customer Success at

ClearPathGPS

March 2020 - March 2021

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Customer Success Manager at

ShipHawk

March 2019 - February 2020

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Director Of Operations at

APTEXX, Inc.

August 2017 - February 2019

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Operations Manager at

APTEXX, Inc.

August 2016 - August 2017

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Customer Success Manager/Implementation Manager at

APTEXX, Inc.

December 2015 - August 2016

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Property Administrator at

Paradise Retreats World Class Vacation Rentals, LLC

April 2015 - December 2015

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Personal Assistant at

Self Employed

August 2013 - June 2015

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Operations Manager at

Fueled Sports Performance, LLC

August 2010 - August 2013

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Front Desk Manager at

Restaurant Franchise Systems LLC

June 2005 - June 2008

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Kelsey Jones

Education

California State University Channel Islands Extended University, Bachelor Of Arts (B.A.)

January 2012 - January 2014

Santa Barbara City College, Associate's Degree

January 2010 - January 2013

Westminster College

January 2008 - January 2010

Frequently Asked Questions about Kelsey Jones

What is Kelsey Jones email address?

Kelsey Jones's primary email address is ************@gpsinsight.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kelsey Jones work for?

Kelsey Jones is a VP of Customer Success at GPS Insight, a company specializing in Prepackaged software.

Where Kelsey Jones graduated from?

Kelsey Jones holds a degree in Psychology from California State University Channel Islands Extended University.

How can I directly contact Kelsey Jones?

To contact Kelsey Jones directly, you can use the email address ************@gpsinsight.com. Complete contact information is available upon registration with Muraena.

Who is Kelsey Jones?

Kelsey Jones is a seasoned Vice President of Customer Success with a strong background in operations and team building within the accounting and software industries. With a Bachelor of Arts in Psychology, Kelsey leverages her understanding of human behavior to foster exceptional client relationships and drive customer retention. Her strategic mindset has led to a remarkable 98% controllable revenue retention rate, showcasing her ability to navigate complex business environments. Kelsey's leadership style is characterized by empathy and influence, allowing her to unite diverse teams towards common goals. She has successfully developed customer success programs that align with business strategies, resulting in high-performing teams and best-in-class customer experiences. Kelsey has a proven track record in project management and compliance, having led initiatives that contributed to significant business acquisitions. Her extensive experience across various roles reflects her adaptability and dedication to continuous improvement in customer success.

Kelsey`s contact details

mail

************@gpsinsight.com

Colleagues

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Rob Welch

Strategic Advisor

Liam Cusack

Chief Operating Officer Certified Tracking Solutions (Acquired By Gps Insight)

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Sandra Hittle

Chief Marketing Officer

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Bill James

Vice President of Engineering - Telematics

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Brandy Gardner-Tice Phr Shrm-Cp

VP of Human Resources

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Dave Lesser

Chief Information Security Officer

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Jevan Anderson

Chief Financial Officer

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Tyler Mortensen

Chief Strategy Officer (CSO)

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Robert Donat

Board Member

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