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Kent Hillyer
Kent Hillyer
Vice President - Consumer Operations, Customer Care | 23andMe
San Francisco, California, United States
Kent Hillyer
Summary
Kent Hillyer is a dynamic Vice President with extensive experience in consumer operations and customer care, currently leading initiatives at 23andMe. His career is marked by a commitment to customer-first strategies and operational excellence in highly regulated sectors like telehealth and genetic testing. Kent has a proven ability to build and scale customer service teams, exemplified by his leadership in establishing a 300-person department at 23andMe. He is adept at leveraging emerging technologies, including AI, to enhance customer interactions and drive efficiency. With a strong background in financial analysis and strategic planning, he has successfully managed significant budgets while achieving industry-leading customer satisfaction ratings. Kent's hands-on leadership style fosters innovation and collaboration, making him a key player in transforming customer service operations. He holds an MBA in Economics and a Bachelor's in Finance, underlining his strong analytical skills.
Kent Hillyer
Work Experience
Vice President - Consumer Operations, Customer Care at
23andMe
October 2021 - Present
Vice President Customer Care at
23andMe
October 2013 - October 2021
Director - Global Customer Support, Training and Commercial Operations at
Qiagen Redwood City, Inc.
January 2007 - September 2013
Senior Manager Customer Support and Training at
Ingenuity Systems
January 2004 - December 2006
Strategic Planning and Process Design at
Ingenuity Systems
October 2000 - December 2003
Kent Hillyer
Education
University of Denver - Daniels College of Business, Master Of Business Administration - Mba
Colorado State University, Bachelor's Degree
Frequently Asked Questions about Kent Hillyer
What is Kent Hillyer email address?
Kent Hillyer's primary email address is ************@23andme.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Kent Hillyer work for?
Kent Hillyer is a Vice President - Consumer Operations, Customer Care at 23andMe, a company specializing in Commercial physical research.
Where Kent Hillyer graduated from?
Kent Hillyer holds a degree in Economics from University of Denver - Daniels College of Business.
How can I directly contact Kent Hillyer?
To contact Kent Hillyer directly, you can use the email address ************@23andme.com. Complete contact information is available upon registration with Muraena.
Who is Kent Hillyer?
Kent Hillyer is a dynamic Vice President with extensive experience in consumer operations and customer care, currently leading initiatives at 23andMe. His career is marked by a commitment to customer-first strategies and operational excellence in highly regulated sectors like telehealth and genetic testing. Kent has a proven ability to build and scale customer service teams, exemplified by his leadership in establishing a 300-person department at 23andMe. He is adept at leveraging emerging technologies, including AI, to enhance customer interactions and drive efficiency. With a strong background in financial analysis and strategic planning, he has successfully managed significant budgets while achieving industry-leading customer satisfaction ratings. Kent's hands-on leadership style fosters innovation and collaboration, making him a key player in transforming customer service operations. He holds an MBA in Economics and a Bachelor's in Finance, underlining his strong analytical skills.
Kent`s contact details
************@23andme.com
********@brightsideacademy.com
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