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Kent Hillyer

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Kent Hillyer

Vice President - Consumer Operations, Customer Care | 23andMe

San Francisco, California, United States

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Kent Hillyer

Summary

Kent Hillyer is a dynamic Vice President with extensive experience in consumer operations and customer care, currently leading initiatives at 23andMe. His career is marked by a commitment to customer-first strategies and operational excellence in highly regulated sectors like telehealth and genetic testing. Kent has a proven ability to build and scale customer service teams, exemplified by his leadership in establishing a 300-person department at 23andMe. He is adept at leveraging emerging technologies, including AI, to enhance customer interactions and drive efficiency. With a strong background in financial analysis and strategic planning, he has successfully managed significant budgets while achieving industry-leading customer satisfaction ratings. Kent's hands-on leadership style fosters innovation and collaboration, making him a key player in transforming customer service operations. He holds an MBA in Economics and a Bachelor's in Finance, underlining his strong analytical skills.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Kent Hillyer

Work Experience

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Vice President - Consumer Operations, Customer Care at

23andMe

October 2021 - Present

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Vice President Customer Care at

23andMe

October 2013 - October 2021

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Director - Global Customer Support, Training and Commercial Operations at

Qiagen Redwood City, Inc.

January 2007 - September 2013

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Senior Manager Customer Support and Training at

Ingenuity Systems

January 2004 - December 2006

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Strategic Planning and Process Design at

Ingenuity Systems

October 2000 - December 2003

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Kent Hillyer

Education

University of Denver - Daniels College of Business, Master Of Business Administration - Mba

Colorado State University, Bachelor's Degree

Frequently Asked Questions about Kent Hillyer

What is Kent Hillyer email address?

Kent Hillyer's primary email address is ************@23andme.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kent Hillyer work for?

Kent Hillyer is a Vice President - Consumer Operations, Customer Care at 23andMe, a company specializing in Commercial physical research.

Where Kent Hillyer graduated from?

Kent Hillyer holds a degree in Economics from University of Denver - Daniels College of Business.

How can I directly contact Kent Hillyer?

To contact Kent Hillyer directly, you can use the email address ************@23andme.com. Complete contact information is available upon registration with Muraena.

Who is Kent Hillyer?

Kent Hillyer is a dynamic Vice President with extensive experience in consumer operations and customer care, currently leading initiatives at 23andMe. His career is marked by a commitment to customer-first strategies and operational excellence in highly regulated sectors like telehealth and genetic testing. Kent has a proven ability to build and scale customer service teams, exemplified by his leadership in establishing a 300-person department at 23andMe. He is adept at leveraging emerging technologies, including AI, to enhance customer interactions and drive efficiency. With a strong background in financial analysis and strategic planning, he has successfully managed significant budgets while achieving industry-leading customer satisfaction ratings. Kent's hands-on leadership style fosters innovation and collaboration, making him a key player in transforming customer service operations. He holds an MBA in Economics and a Bachelor's in Finance, underlining his strong analytical skills.

Kent`s contact details

mail

************@23andme.com

********@brightsideacademy.com

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