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Kim Ogletree

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Kim Ogletree

Chief Customer Officer | Fastly

Aurora, Colorado, United States

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Kim Ogletree

Summary

Kim Ogletree is a seasoned Chief Customer Officer with over 20 years of experience in customer support operations, specializing in enhancing customer experience and driving revenue growth. Currently leading customer service initiatives at Fastly, Kim has successfully implemented strategies that resulted in significant improvements in customer satisfaction and retention rates. With a strong background in various industries including telecommunications and software, Kim has a proven track record of managing large teams and complex projects. Notably, Kim's leadership has been recognized by Gartner Peer Insights, ranking Fastly as the #1 CDN provider for customer support. Passionate about leveraging technology to streamline operations, Kim has a knack for developing innovative solutions that reduce costs and improve service delivery. Outside of work, Kim is committed to mentoring emerging leaders in the customer service field, sharing insights gained from years of hands-on experience.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Kim Ogletree

Work Experience

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Chief Customer Officer at

Fastly

October 2017 - Present

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Vice President, Customer Care at

Ring

June 2016 - July 2017

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Director, Sales & Marketing Operations at

DIRECTV

July 2011 - July 2016

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Director, Customer Operations at

Clearwire

January 2006 - July 2011

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Director Of Customer Operations at

CLEAR Inc

November 2006 - July 2011

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Credit & Activations Senior Manager at

Nextel Partners

January 2000 - November 2006

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Customer Service Account Manager at

CenturyLink

January 1998 - December 1999

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Kim Ogletree

Education

Colorado State University-Global Campus, Bachelor Of Science - Bs

Frequently Asked Questions about Kim Ogletree

What is Kim Ogletree email address?

Kim Ogletree's primary email address is *********@fastly.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kim Ogletree work for?

Kim Ogletree is a Chief Customer Officer at Fastly, a company specializing in Prepackaged software.

Where Kim Ogletree graduated from?

Kim Ogletree holds a degree in Business, Management, Marketing, And Related Support Services from Colorado State University-Global Campus.

How can I directly contact Kim Ogletree?

To contact Kim Ogletree directly, you can use the email address *********@fastly.com. Complete contact information is available upon registration with Muraena.

Who is Kim Ogletree?

Kim Ogletree is a seasoned Chief Customer Officer with over 20 years of experience in customer support operations, specializing in enhancing customer experience and driving revenue growth. Currently leading customer service initiatives at Fastly, Kim has successfully implemented strategies that resulted in significant improvements in customer satisfaction and retention rates. With a strong background in various industries including telecommunications and software, Kim has a proven track record of managing large teams and complex projects. Notably, Kim's leadership has been recognized by Gartner Peer Insights, ranking Fastly as the #1 CDN provider for customer support. Passionate about leveraging technology to streamline operations, Kim has a knack for developing innovative solutions that reduce costs and improve service delivery. Outside of work, Kim is committed to mentoring emerging leaders in the customer service field, sharing insights gained from years of hands-on experience.

Kim`s contact details

mail

*********@fastly.com

*********@directv.com

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