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Koen Bastiaens

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Koen Bastiaens

VP Customer Experience (CX), Northern Europe | Cisco

Belgium

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Koen Bastiaens

Summary

Koen Bastiaens is a seasoned executive currently serving as the Vice President of Customer Experience at Cisco, where he leads initiatives to enhance customer satisfaction across Northern Europe. With a robust academic background including a Ph.D. and multiple master's degrees from Ghent University, he combines deep theoretical knowledge with practical experience in customer support and leadership. His career at Cisco, which began in 2018, has positioned him at the forefront of customer experience innovation in a major multinational corporation. Koen's expertise extends beyond customer experience; he is also versed in strategic management and has a strong foundation in business administration, evidenced by his MBA from Vlerick Business School. His leadership style is characterized by a commitment to fostering customer-centric cultures within organizations. Koen's ability to navigate complex corporate environments while driving customer engagement initiatives is a testament to his adaptability and vision in the field. He is passionate about leveraging technology to improve customer interactions and is recognized for his contributions to the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Koen Bastiaens

Work Experience

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VP Customer Experience (CX), Northern Europe at

Cisco

August 2018 - Present

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Koen Bastiaens

Education

Ghent University, Ph. D.

Vlerick Business School, MBA

January 2004 - January 2006

KU Leuven, Postgraduaat

January 1996 - January 1996

Ghent University, M.Sc.

January 1985 - January 1990

Ghent University, M.Sc.

January 1990 - January 1991

Frequently Asked Questions about Koen Bastiaens

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Koen Bastiaens's primary email address is **********@cisco.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Koen Bastiaens work for?

Koen Bastiaens is a VP Customer Experience (CX), Northern Europe at Cisco.

Where Koen Bastiaens graduated from?

Koen Bastiaens holds a degree in null from Ghent University.

How can I directly contact Koen Bastiaens?

To contact Koen Bastiaens directly, you can use the email address **********@cisco.com. Complete contact information is available upon registration with Muraena.

Who is Koen Bastiaens?

Koen Bastiaens is a seasoned executive currently serving as the Vice President of Customer Experience at Cisco, where he leads initiatives to enhance customer satisfaction across Northern Europe. With a robust academic background including a Ph.D. and multiple master's degrees from Ghent University, he combines deep theoretical knowledge with practical experience in customer support and leadership. His career at Cisco, which began in 2018, has positioned him at the forefront of customer experience innovation in a major multinational corporation. Koen's expertise extends beyond customer experience; he is also versed in strategic management and has a strong foundation in business administration, evidenced by his MBA from Vlerick Business School. His leadership style is characterized by a commitment to fostering customer-centric cultures within organizations. Koen's ability to navigate complex corporate environments while driving customer engagement initiatives is a testament to his adaptability and vision in the field. He is passionate about leveraging technology to improve customer interactions and is recognized for his contributions to the industry.

Koen`s contact details

mail

**********@cisco.com

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