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Kristen Rau

Kristen Rau

VP of Operations | Wag Hotels

Citrus Heights, California, United States

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Kristen Rau

Summary

Kristen Rau is an accomplished VP of Customer Experience at Wag Hotels, with over 17 years of dedicated service in the pet care industry. She oversees operations across 15 locations, focusing on customer satisfaction and operational excellence. Kristen's expertise spans various areas, including customer service management, strategic thinking, and data-driven process optimization. She has successfully led initiatives that enhanced customer engagement and retention, such as the launch of a mobile app and the introduction of new guest services. Her leadership style promotes collaboration and innovation, fostering a diverse and empowered workforce. Kristen is passionate about making a positive impact on the lives of pets and their owners, ensuring that Wag Hotels remains a leader in pet care services. Her commitment to excellence is reflected in her ability to balance operational efficiency with exceptional customer experiences.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Kristen Rau

Work Experience

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VP of Operations at

Wag Hotels

June 2022 - Present

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Director of Customer Success at

Wag Hotels

August 2019 - Present

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Marketing Director at

Wag Hotels

August 2017 - January 2019

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Regional Operations Executive at

Wag Hotels

September 2015 - January 2017

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Director Of Business Development at

Wag Hotels

January 2014 - September 2015

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General Manager at

Wag Hotels

January 2010 - January 2014

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Client Services Manager at

Wag Hotels

January 2008 - January 2010

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Kristen Rau

Education

Consumes River College

January 1970 - January 1970

Frequently Asked Questions about Kristen Rau

What is Kristen Rau email address?

Kristen Rau's primary email address is ***********@waghotels.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kristen Rau work for?

Kristen Rau is a VP of Operations at Wag Hotels, a company specializing in Hotels & motels.

Where Kristen Rau graduated from?

Kristen Rau holds a degree in from Consumes River College .

How can I directly contact Kristen Rau?

To contact Kristen Rau directly, you can use the email address ***********@waghotels.com. Complete contact information is available upon registration with Muraena.

Who is Kristen Rau?

Kristen Rau is an accomplished VP of Customer Experience at Wag Hotels, with over 17 years of dedicated service in the pet care industry. She oversees operations across 15 locations, focusing on customer satisfaction and operational excellence. Kristen's expertise spans various areas, including customer service management, strategic thinking, and data-driven process optimization. She has successfully led initiatives that enhanced customer engagement and retention, such as the launch of a mobile app and the introduction of new guest services. Her leadership style promotes collaboration and innovation, fostering a diverse and empowered workforce. Kristen is passionate about making a positive impact on the lives of pets and their owners, ensuring that Wag Hotels remains a leader in pet care services. Her commitment to excellence is reflected in her ability to balance operational efficiency with exceptional customer experiences.

Kristen`s contact details

mail

***********@waghotels.com

*********@concentric.net

Colleagues

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Saq Nadeem

Chief Growth Officer

Jose Gonzalez

Vice President of Care

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Jessica Furey

Chief Financial Officer

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Bj Kalay

VP of Marketing

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