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Kristin Kula

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Kristin Kula

Vice President, e-Services/Call Center | Northwest Federal Credit Union

Washington, District of Columbia, United States

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Kristin Kula

Summary

Kristin Kula is an accomplished professional in the banking sector, currently serving as the AVP of Call Center at Northwest Federal Credit Union. With a career spanning over a decade at Northwest Federal, she has held various roles, showcasing her expertise in member services and e-services. Kristin's journey began as a Quality Control/Trainer at Sterling Infosystems, where she honed her skills in training and quality assurance. Her commitment to customer service and operational excellence has significantly contributed to the success of her teams. Living in Washington, D.C., she combines her professional experience with a strong understanding of the local market dynamics. Kristin is passionate about enhancing customer experiences and leveraging technology to improve service delivery. Her leadership in the call center environment highlights her ability to manage and motivate teams effectively. Outside of work, she is likely to engage in community service, reflecting her commitment to making a positive impact.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Kristin Kula

Work Experience

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Vice President, e-Services/Call Center at

Northwest Federal Credit Union

March 2019 - Present

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AVP Member Service Center at

Northwest Federal Credit Union

September 2014 - Present

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Call Center Assistant Manager at

Northwest Federal Credit Union

September 2013 - September 2014

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Member Service Representative at

Northwest Federal Credit Union

August 2011 - September 2013

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Quality Control/Trainer at

SterlingBackcheck

November 2009 - August 2011

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Kristin Kula

Education

james wood high, Diploma

January 1984 - January 1988

Frequently Asked Questions about Kristin Kula

What is Kristin Kula email address?

Kristin Kula's primary email address is *****@nwfcu.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kristin Kula work for?

Kristin Kula is a Vice President, e-Services/Call Center at Northwest Federal Credit Union, a company specializing in National commercial banks.

Where Kristin Kula graduated from?

Kristin Kula holds a degree in from james wood high.

How can I directly contact Kristin Kula?

To contact Kristin Kula directly, you can use the email address *****@nwfcu.org. Complete contact information is available upon registration with Muraena.

Who is Kristin Kula?

Kristin Kula is an accomplished professional in the banking sector, currently serving as the AVP of Call Center at Northwest Federal Credit Union. With a career spanning over a decade at Northwest Federal, she has held various roles, showcasing her expertise in member services and e-services. Kristin's journey began as a Quality Control/Trainer at Sterling Infosystems, where she honed her skills in training and quality assurance. Her commitment to customer service and operational excellence has significantly contributed to the success of her teams. Living in Washington, D.C., she combines her professional experience with a strong understanding of the local market dynamics. Kristin is passionate about enhancing customer experiences and leveraging technology to improve service delivery. Her leadership in the call center environment highlights her ability to manage and motivate teams effectively. Outside of work, she is likely to engage in community service, reflecting her commitment to making a positive impact.

Kristin`s contact details

mail

*****@nwfcu.org

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Leslie Houseman

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Nathan Turner

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Scott Buckheit

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Sheila Hodges

Vice President Data Analytics

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