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Kyle Scofield

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Kyle Scofield

Sr. Vice President, Member Support | ID.me

Washington, District of Columbia, United States

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Kyle Scofield

Summary

Kyle Scofield is a seasoned executive with extensive experience in customer success and care strategies. Currently serving as the Sr. Vice President of Member Support at ID.me, he has a proven track record of leveraging technology to enhance customer experience and streamline operations. His innovative approach has significantly reduced customer inquiries through self-service tools, demonstrating his commitment to efficiency and customer satisfaction. Awarded the JD Power and Associates Customer Satisfaction Award for three consecutive years, Kyle has a unique ability to align project objectives with business goals. His leadership style emphasizes team development and cross-functional collaboration, fostering a culture of continuous improvement. With a history of managing large-scale contact center operations, he brings valuable insights into customer engagement and satisfaction. Kyle's educational background from California State University, Northridge, complements his practical experience in the industry. He is passionate about utilizing emerging technologies to drive customer-centric solutions and is always seeking new opportunities for growth and innovation.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Kyle Scofield

Work Experience

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Sr. Vice President, Member Support at

ID.me

July 2019 - Present

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President of Advisory Board at

Speakeasy AI

June 2019 - August 2022

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Chief Customer Officer at

Speakeasy AI

November 2017 - July 2019

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Vice President, Alternative Care Channels at

Spectrum

March 2011 - October 2016

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VP, Contact Center Strategy Operations/VP, New Edge Networks Customer Support at

Earthlink, LLC

October 2005 - March 2011

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Vice President, Technical Support Strategy & Operations at

Earthlink Internet

June 2002 - October 2005

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Director, Technical Support at

Earthlink Internet

April 1997 - June 2002

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Manager, Customer Service and Support at

Internet In A Mall

May 1996 - April 1997

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Kyle Scofield

Education

cal state university, northridge

James monroe High School

Frequently Asked Questions about Kyle Scofield

What is Kyle Scofield email address?

Kyle Scofield's primary email address is *************@id.me. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kyle Scofield work for?

Kyle Scofield is a Sr. Vice President, Member Support at ID.me, a company specializing in Prepackaged software.

Where Kyle Scofield graduated from?

Kyle Scofield holds a degree in from cal state university, northridge.

How can I directly contact Kyle Scofield?

To contact Kyle Scofield directly, you can use the email address *************@id.me. Complete contact information is available upon registration with Muraena.

Who is Kyle Scofield?

Kyle Scofield is a seasoned executive with extensive experience in customer success and care strategies. Currently serving as the Sr. Vice President of Member Support at ID.me, he has a proven track record of leveraging technology to enhance customer experience and streamline operations. His innovative approach has significantly reduced customer inquiries through self-service tools, demonstrating his commitment to efficiency and customer satisfaction. Awarded the JD Power and Associates Customer Satisfaction Award for three consecutive years, Kyle has a unique ability to align project objectives with business goals. His leadership style emphasizes team development and cross-functional collaboration, fostering a culture of continuous improvement. With a history of managing large-scale contact center operations, he brings valuable insights into customer engagement and satisfaction. Kyle's educational background from California State University, Northridge, complements his practical experience in the industry. He is passionate about utilizing emerging technologies to drive customer-centric solutions and is always seeking new opportunities for growth and innovation.

Kyle`s contact details

mail

*************@id.me

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