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Kyle Scofield
Kyle Scofield
Sr. Vice President, Member Support | ID.me
Washington, District of Columbia, United States
Kyle Scofield
Summary
Kyle Scofield is a seasoned executive with extensive experience in customer success and care strategies. Currently serving as the Sr. Vice President of Member Support at ID.me, he has a proven track record of leveraging technology to enhance customer experience and streamline operations. His innovative approach has significantly reduced customer inquiries through self-service tools, demonstrating his commitment to efficiency and customer satisfaction. Awarded the JD Power and Associates Customer Satisfaction Award for three consecutive years, Kyle has a unique ability to align project objectives with business goals. His leadership style emphasizes team development and cross-functional collaboration, fostering a culture of continuous improvement. With a history of managing large-scale contact center operations, he brings valuable insights into customer engagement and satisfaction. Kyle's educational background from California State University, Northridge, complements his practical experience in the industry. He is passionate about utilizing emerging technologies to drive customer-centric solutions and is always seeking new opportunities for growth and innovation.
Kyle Scofield
Work Experience
Sr. Vice President, Member Support at
ID.me
July 2019 - Present
President of Advisory Board at
Speakeasy AI
June 2019 - August 2022
Chief Customer Officer at
Speakeasy AI
November 2017 - July 2019
Vice President, Alternative Care Channels at
Spectrum
March 2011 - October 2016
VP, Contact Center Strategy Operations/VP, New Edge Networks Customer Support at
Earthlink, LLC
October 2005 - March 2011
Vice President, Technical Support Strategy & Operations at
Earthlink Internet
June 2002 - October 2005
Director, Technical Support at
Earthlink Internet
April 1997 - June 2002
Manager, Customer Service and Support at
Internet In A Mall
May 1996 - April 1997
Kyle Scofield
Education
cal state university, northridge
James monroe High School
Frequently Asked Questions about Kyle Scofield
What is Kyle Scofield email address?
Kyle Scofield's primary email address is *************@id.me. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Kyle Scofield work for?
Kyle Scofield is a Sr. Vice President, Member Support at ID.me, a company specializing in Prepackaged software.
Where Kyle Scofield graduated from?
Kyle Scofield holds a degree in from cal state university, northridge.
How can I directly contact Kyle Scofield?
To contact Kyle Scofield directly, you can use the email address *************@id.me. Complete contact information is available upon registration with Muraena.
Who is Kyle Scofield?
Kyle Scofield is a seasoned executive with extensive experience in customer success and care strategies. Currently serving as the Sr. Vice President of Member Support at ID.me, he has a proven track record of leveraging technology to enhance customer experience and streamline operations. His innovative approach has significantly reduced customer inquiries through self-service tools, demonstrating his commitment to efficiency and customer satisfaction. Awarded the JD Power and Associates Customer Satisfaction Award for three consecutive years, Kyle has a unique ability to align project objectives with business goals. His leadership style emphasizes team development and cross-functional collaboration, fostering a culture of continuous improvement. With a history of managing large-scale contact center operations, he brings valuable insights into customer engagement and satisfaction. Kyle's educational background from California State University, Northridge, complements his practical experience in the industry. He is passionate about utilizing emerging technologies to drive customer-centric solutions and is always seeking new opportunities for growth and innovation.
Kyle`s contact details
*************@id.me
Colleagues
VP, Finance and Strategic Planning
Distinguished Engineer
Vice President, Head of Government Affairs
Vice President of Member Support
VP of Design and Research
Director, People Experience + Chief of Staff to Chief People Officer
Vice President of Talent Acquisition
Chief Revenue Officer
Vice President, WW Channels and Alliances
SVP, Product