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Laura Hayes

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Laura Hayes

Vice President, Customer Operations, Systems & Infrastructure | SurveyMonkey

Portland, Oregon, United States

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Laura Hayes

Summary

Laura Hayes is a dynamic leader and Vice President of Customer Operations, Systems & Infrastructure at SurveyMonkey, where she oversees a global team of over 160 professionals. With a rich background in adult education and career counseling, she excels in managing complex operations and critical customer relationships. Laura's leadership style is rooted in authenticity and trust, fostering an environment where collaboration and innovation thrive. She is passionate about mentoring others, drawing on her extensive experience to guide teams toward success. An artist at heart, she approaches problem-solving with creativity, ensuring tailored solutions for unique challenges. Her commitment to professional development is evident through her volunteer work with Baby Blues Connection, providing support to those in need. Laura's career has been marked by significant achievements, including recognition as Salesforce's Woman of the Month and impactful contributions to customer satisfaction metrics across organizations. She believes in continuous improvement and the importance of a supportive workplace culture.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Laura Hayes

Work Experience

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Vice President, Customer Operations, Systems & Infrastructure at

SurveyMonkey

May 2021 - Present

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Senior Director, Global Customer Support & Advocacy at

SurveyMonkey

July 2019 - May 2021

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Director, Business Technology Operations at

Salesforcecom Inc

August 2017 - July 2019

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Senior Manager, Business Technology Operations at

Salesforcecom Inc

December 2015 - August 2017

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Director, Client Solutions at

InsideTrack

November 2014 - November 2015

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Director of Operations at

InsideTrack

October 2012 - November 2014

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Operations Team and Client Manager at

InsideTrack

April 2010 - October 2012

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Coach Manager at

InsideTrack

January 2008 - April 2010

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Enrollment Coach at

InsideTrack

April 2007 - January 2008

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Credit Manager at

Wells Fargo & Company

January 2006 - January 2007

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Laura Hayes

Education

Lewis and Clark College, Master's Degree

Lewis and Clark College, Bachelor's Degree

Frequently Asked Questions about Laura Hayes

What is Laura Hayes email address?

Laura Hayes's primary email address is ******@surveymonkey.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Laura Hayes work for?

Laura Hayes is a Vice President, Customer Operations, Systems & Infrastructure at SurveyMonkey, a company specializing in Other Professional, Scientific, & Technical Services.

Where Laura Hayes graduated from?

Laura Hayes holds a degree in Education / School Counseling from Lewis and Clark College.

How can I directly contact Laura Hayes?

To contact Laura Hayes directly, you can use the email address ******@surveymonkey.com. Complete contact information is available upon registration with Muraena.

Who is Laura Hayes?

Laura Hayes is a dynamic leader and Vice President of Customer Operations, Systems & Infrastructure at SurveyMonkey, where she oversees a global team of over 160 professionals. With a rich background in adult education and career counseling, she excels in managing complex operations and critical customer relationships. Laura's leadership style is rooted in authenticity and trust, fostering an environment where collaboration and innovation thrive. She is passionate about mentoring others, drawing on her extensive experience to guide teams toward success. An artist at heart, she approaches problem-solving with creativity, ensuring tailored solutions for unique challenges. Her commitment to professional development is evident through her volunteer work with Baby Blues Connection, providing support to those in need. Laura's career has been marked by significant achievements, including recognition as Salesforce's Woman of the Month and impactful contributions to customer satisfaction metrics across organizations. She believes in continuous improvement and the importance of a supportive workplace culture.

Laura`s contact details

mail

******@surveymonkey.com

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Michelle Leung

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Samuel Bakouch

SVP & Head of Product

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