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Laura Hayes
Laura Hayes
Vice President, Customer Operations, Systems & Infrastructure | SurveyMonkey
Portland, Oregon, United States
Laura Hayes
Summary
Laura Hayes is a dynamic leader and Vice President of Customer Operations, Systems & Infrastructure at SurveyMonkey, where she oversees a global team of over 160 professionals. With a rich background in adult education and career counseling, she excels in managing complex operations and critical customer relationships. Laura's leadership style is rooted in authenticity and trust, fostering an environment where collaboration and innovation thrive. She is passionate about mentoring others, drawing on her extensive experience to guide teams toward success. An artist at heart, she approaches problem-solving with creativity, ensuring tailored solutions for unique challenges. Her commitment to professional development is evident through her volunteer work with Baby Blues Connection, providing support to those in need. Laura's career has been marked by significant achievements, including recognition as Salesforce's Woman of the Month and impactful contributions to customer satisfaction metrics across organizations. She believes in continuous improvement and the importance of a supportive workplace culture.
Laura Hayes
Work Experience
Vice President, Customer Operations, Systems & Infrastructure at
SurveyMonkey
May 2021 - Present
Senior Director, Global Customer Support & Advocacy at
SurveyMonkey
July 2019 - May 2021
Director, Business Technology Operations at
Salesforcecom Inc
August 2017 - July 2019
Senior Manager, Business Technology Operations at
Salesforcecom Inc
December 2015 - August 2017
Director, Client Solutions at
InsideTrack
November 2014 - November 2015
Director of Operations at
InsideTrack
October 2012 - November 2014
Operations Team and Client Manager at
InsideTrack
April 2010 - October 2012
Coach Manager at
InsideTrack
January 2008 - April 2010
Enrollment Coach at
InsideTrack
April 2007 - January 2008
Credit Manager at
Wells Fargo & Company
January 2006 - January 2007
Laura Hayes
Education
Lewis and Clark College, Master's Degree
Lewis and Clark College, Bachelor's Degree
Frequently Asked Questions about Laura Hayes
What is Laura Hayes email address?
Laura Hayes's primary email address is ******@surveymonkey.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Laura Hayes work for?
Laura Hayes is a Vice President, Customer Operations, Systems & Infrastructure at SurveyMonkey, a company specializing in Other Professional, Scientific, & Technical Services.
Where Laura Hayes graduated from?
Laura Hayes holds a degree in Education / School Counseling from Lewis and Clark College.
How can I directly contact Laura Hayes?
To contact Laura Hayes directly, you can use the email address ******@surveymonkey.com. Complete contact information is available upon registration with Muraena.
Who is Laura Hayes?
Laura Hayes is a dynamic leader and Vice President of Customer Operations, Systems & Infrastructure at SurveyMonkey, where she oversees a global team of over 160 professionals. With a rich background in adult education and career counseling, she excels in managing complex operations and critical customer relationships. Laura's leadership style is rooted in authenticity and trust, fostering an environment where collaboration and innovation thrive. She is passionate about mentoring others, drawing on her extensive experience to guide teams toward success. An artist at heart, she approaches problem-solving with creativity, ensuring tailored solutions for unique challenges. Her commitment to professional development is evident through her volunteer work with Baby Blues Connection, providing support to those in need. Laura's career has been marked by significant achievements, including recognition as Salesforce's Woman of the Month and impactful contributions to customer satisfaction metrics across organizations. She believes in continuous improvement and the importance of a supportive workplace culture.
Laura`s contact details
******@surveymonkey.com
Colleagues
Vice President, Global Sales, Market Research
VP Engineering
VP of Engineering
Founder
Head of Customer Success
Vice President and Deputy GC Legal (Global Privacy AI Trust and Security)
Chief Technology Officer
Vice President Global Head of Total Rewards
SVP, General Counsel & Secretary
SVP & Head of Product