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Laura Smart Fitch

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Laura Smart Fitch

VP of Customer Experience | ACIS Educational Tours

Arlington, Massachusetts, United States

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Laura Smart Fitch

Summary

Laura Smart Fitch is an accomplished executive with extensive experience in customer experience and sales management within the travel industry. Currently serving as the Senior Vice President of Customer Experience at ACIS Educational Tours, she is dedicated to enhancing customer satisfaction and streamlining processes. With a strong background in account management and event planning, Laura has successfully transitioned through various leadership roles, showcasing her adaptability and commitment to excellence. She has a notable expertise in Latin America, which has enriched her professional journey and strategic insights. Laura's educational foundation in Latin American and Iberian Studies complements her career, allowing her to connect deeply with diverse clientele. Her leadership style emphasizes continuous improvement and customer advocacy, making her a key player in her organization. Beyond her professional achievements, Laura is passionate about fostering a culture of innovation and collaboration in her team.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Laura Smart Fitch

Work Experience

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VP of Customer Experience at

ACIS Educational Tours

September 2013 - Present

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VP Sales at

ACIS Educational Tours

May 2005 - September 2013

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Regional Director of Sales at

Vix Technology

October 2000 - May 2005

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Product Director- Spain and Latin America at

ACIS Educational Tours

October 1998 - October 2000

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Tour Consultant- Spanish Language Tours at

ACIS Educational Tours

July 1996 - October 1998

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Laura Smart Fitch

Education

University of California, Santa Barbara, Ba

January 1990 - January 1994

Complutense University of Madrid

January 1992 - January 1993

Cohasset high school

Frequently Asked Questions about Laura Smart Fitch

What is Laura Smart Fitch email address?

Laura Smart Fitch's primary email address is ******@acis.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Laura Smart Fitch work for?

Laura Smart Fitch is a VP of Customer Experience at ACIS Educational Tours, a company specializing in Travel Arrangement & Reservation Services.

Where Laura Smart Fitch graduated from?

Laura Smart Fitch holds a degree in Latin American And Iberian Studies from University of California, Santa Barbara.

How can I directly contact Laura Smart Fitch?

To contact Laura Smart Fitch directly, you can use the email address ******@acis.com. Complete contact information is available upon registration with Muraena.

Who is Laura Smart Fitch?

Laura Smart Fitch is an accomplished executive with extensive experience in customer experience and sales management within the travel industry. Currently serving as the Senior Vice President of Customer Experience at ACIS Educational Tours, she is dedicated to enhancing customer satisfaction and streamlining processes. With a strong background in account management and event planning, Laura has successfully transitioned through various leadership roles, showcasing her adaptability and commitment to excellence. She has a notable expertise in Latin America, which has enriched her professional journey and strategic insights. Laura's educational foundation in Latin American and Iberian Studies complements her career, allowing her to connect deeply with diverse clientele. Her leadership style emphasizes continuous improvement and customer advocacy, making her a key player in her organization. Beyond her professional achievements, Laura is passionate about fostering a culture of innovation and collaboration in her team.

Laura`s contact details

mail

******@acis.com

Colleagues

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Peter Jones

AIFS Foundation Board Member

Sheri Carlsen

SVP of Transportation

Colleen Foley

Vice President Flights At Acis Educational Tours

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Liz Rees

Senior Vice President Of Sales

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Catherine Coggins

Svp Of Human Resources

Jane Gray

Vice President

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Jeff Hild

Senior Vice President - Marketing & Technology

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