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Laura Sofro

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Laura Sofro

Vice President Business Insights / Customer Experience Program Leader | Oregon Lottery

Portland, Oregon, United States

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Laura Sofro

Summary

Laura Sofro is a seasoned Business Insights and Customer Experience Leader with over three decades of experience in strategic consulting and analytics. She excels in driving revenue growth and enhancing customer satisfaction through data-driven decision-making and effective change management. Laura has a proven track record of leading cross-functional teams and implementing innovative customer experience programs that have significantly improved stakeholder engagement. Her leadership style balances empathy with results-oriented focus, making her a key asset in any executive team. Notably, she has spearheaded initiatives that contributed to a remarkable 25% revenue growth during challenging times, showcasing her ability to navigate complex market dynamics. Laura's expertise extends across various industries, including health practitioners, telecommunications, and government contracting, reflecting her versatility and adaptability in diverse environments. She is passionate about promoting social responsibility and fostering inclusive governance frameworks within organizations. Laura holds a Bachelor's degree in Psychology from UCLA, which complements her analytical skills with a deep understanding of human behavior.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Consulting Experience

Laura Sofro

Work Experience

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Vice President Business Insights / Customer Experience Program Leader at

Oregon Lottery

June 2009 - Present

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Senior Research Consultant at

Maritz

September 2007 - April 2009

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Vice President Research at

Market Strategies

March 1994 - August 2007

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Marketing Specialist at

Advanced Data Concepts

January 1992 - March 1994

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Regional Center Liaison/Office Systems Supervisor at

Institute for Applied Behavior Analysis

February 1989 - March 1991

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Laura Sofro

Education

University of California, Los Angeles

University of California, Los Angeles, Ba

Frequently Asked Questions about Laura Sofro

What is Laura Sofro email address?

Laura Sofro's primary email address is ***********@oregonlottery.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Laura Sofro work for?

Laura Sofro is a Vice President Business Insights / Customer Experience Program Leader at Oregon Lottery, a company specializing in Amusement & recreation, nec.

Where Laura Sofro graduated from?

Laura Sofro holds a degree in from University of California, Los Angeles.

How can I directly contact Laura Sofro?

To contact Laura Sofro directly, you can use the email address ***********@oregonlottery.org. Complete contact information is available upon registration with Muraena.

Who is Laura Sofro?

Laura Sofro is a seasoned Business Insights and Customer Experience Leader with over three decades of experience in strategic consulting and analytics. She excels in driving revenue growth and enhancing customer satisfaction through data-driven decision-making and effective change management. Laura has a proven track record of leading cross-functional teams and implementing innovative customer experience programs that have significantly improved stakeholder engagement. Her leadership style balances empathy with results-oriented focus, making her a key asset in any executive team. Notably, she has spearheaded initiatives that contributed to a remarkable 25% revenue growth during challenging times, showcasing her ability to navigate complex market dynamics. Laura's expertise extends across various industries, including health practitioners, telecommunications, and government contracting, reflecting her versatility and adaptability in diverse environments. She is passionate about promoting social responsibility and fostering inclusive governance frameworks within organizations. Laura holds a Bachelor's degree in Psychology from UCLA, which complements her analytical skills with a deep understanding of human behavior.

Laura`s contact details

mail

***********@oregonlottery.org

***********@state.or.us

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