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Leilani Carbonell

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Leilani Carbonell

Vice President of Customer Success/Account Management Americas | Nium

Oakland, California, United States

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Leilani Carbonell

Summary

Leilani Carbonell is a dynamic leader in the FinTech and EdTech industries, currently serving as the Vice President of Account Management at Nium. With a rich background in customer success and account management, she has consistently demonstrated her ability to drive significant revenue growth and customer satisfaction across various organizations. Leilani's commitment to fostering diversity, equity, and inclusion is evident through her role as a DEIB champion and board member for The Teaching Well. Her strategic mindset and operational excellence were key in managing a portfolio that generated $20M in ARR with minimal churn at Tipalti. Beyond her corporate achievements, she is passionate about personal growth and holistic well-being, reflected in her initiatives like SIS Circle. Leilani's educational background includes a Master's in Instructional Technologies, equipping her with the skills to lead innovative training and development programs.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Leilani Carbonell

Work Experience

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Vice President of Customer Success/Account Management Americas at

Nium

March 2023 - Present

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Head of Customer Success, Mid-Touch Team (Senior Manager) at

Tipalti

October 2021 - January 2023

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Manager of Customer Success Team at

Tipalti

March 2020 - September 2021

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Principal Consultant at

Leilani Carbonell Consulting

July 2019 - August 2021

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Customer Marketing Director; Sr. Customer Marketing Manager at

Illuminate Education, Inc.

June 2017 - June 2019

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Implementation and Customer Success Director; Customer Marketing Lead at

Illuminate Education, Inc.

January 2012 - June 2017

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Head of Client Services and Partnerships, Learner Response Systems and Assessment at

PROMETHEAN WORLD LIMITED

December 2010 - December 2011

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Business Consultant - Promethean at

PROMETHEAN WORLD LIMITED

June 2010 - December 2010

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Director, Western Account Management at

Houghton Mifflin Harcourt

January 2009 - January 2010

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Account Manager at

Houghton Mifflin Harcourt

October 2006 - January 2009

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Consultant at

Freelance

June 2001 - October 2006

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Associate Institute Director at

Teach For America

June 1996 - August 1998

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Corps Member Advisor at

Teach For America

June 1996 - August 1996

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Leilani Carbonell

Education

Frequently Asked Questions about Leilani Carbonell

What is Leilani Carbonell email address?

Leilani Carbonell's primary email address is *****************@nium.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Leilani Carbonell work for?

Leilani Carbonell is a Vice President of Customer Success/Account Management Americas at Nium.

Where Leilani Carbonell graduated from?

Leilani Carbonell holds a degree in Sociology, Specialization In Asian American Studies from University of California, Los Angeles.

How can I directly contact Leilani Carbonell?

To contact Leilani Carbonell directly, you can use the email address *****************@nium.com. Complete contact information is available upon registration with Muraena.

Who is Leilani Carbonell?

Leilani Carbonell is a dynamic leader in the FinTech and EdTech industries, currently serving as the Vice President of Account Management at Nium. With a rich background in customer success and account management, she has consistently demonstrated her ability to drive significant revenue growth and customer satisfaction across various organizations. Leilani's commitment to fostering diversity, equity, and inclusion is evident through her role as a DEIB champion and board member for The Teaching Well. Her strategic mindset and operational excellence were key in managing a portfolio that generated $20M in ARR with minimal churn at Tipalti. Beyond her corporate achievements, she is passionate about personal growth and holistic well-being, reflected in her initiatives like SIS Circle. Leilani's educational background includes a Master's in Instructional Technologies, equipping her with the skills to lead innovative training and development programs.

Leilani`s contact details

mail

*****************@nium.com

*****************@tipalti.com

Colleagues

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Saikat Roy

Vice President Market Development

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Shivkumar Krishnan

VP of Engineering - Head of Consumer & SME products(Instarem)

Krishna Kumar Singh

Vice President - Program Management

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Karthik Subramaniyam

Vice President - Processing

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Pratik Gandhi

Co-founder and Chief Operating Officer

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Gitesh

Vice President - Head Of Sales

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Sagar Thakur

Vice President - Global Head of Product & Regulatory Legal

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Sahil Sukhija

Director - Global Head FP&A and Chief of Staff Co-Founder's Office

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Mahathi Mahabhashyam

Senior Vice President of Engineering

Sammy Chan

VP & Product Head - Cards Issuing

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