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Leilani Carbonell
Leilani Carbonell
Vice President of Customer Success/Account Management Americas | Nium
Oakland, California, United States
Leilani Carbonell
Summary
Leilani Carbonell is a dynamic leader in the FinTech and EdTech industries, currently serving as the Vice President of Account Management at Nium. With a rich background in customer success and account management, she has consistently demonstrated her ability to drive significant revenue growth and customer satisfaction across various organizations. Leilani's commitment to fostering diversity, equity, and inclusion is evident through her role as a DEIB champion and board member for The Teaching Well. Her strategic mindset and operational excellence were key in managing a portfolio that generated $20M in ARR with minimal churn at Tipalti. Beyond her corporate achievements, she is passionate about personal growth and holistic well-being, reflected in her initiatives like SIS Circle. Leilani's educational background includes a Master's in Instructional Technologies, equipping her with the skills to lead innovative training and development programs.
Leilani Carbonell
Work Experience
Vice President of Customer Success/Account Management Americas at
Nium
March 2023 - Present
Head of Customer Success, Mid-Touch Team (Senior Manager) at
Tipalti
October 2021 - January 2023
Manager of Customer Success Team at
Tipalti
March 2020 - September 2021
Principal Consultant at
Leilani Carbonell Consulting
July 2019 - August 2021
Customer Marketing Director; Sr. Customer Marketing Manager at
Illuminate Education, Inc.
June 2017 - June 2019
Implementation and Customer Success Director; Customer Marketing Lead at
Illuminate Education, Inc.
January 2012 - June 2017
Head of Client Services and Partnerships, Learner Response Systems and Assessment at
PROMETHEAN WORLD LIMITED
December 2010 - December 2011
Business Consultant - Promethean at
PROMETHEAN WORLD LIMITED
June 2010 - December 2010
Director, Western Account Management at
Houghton Mifflin Harcourt
January 2009 - January 2010
Account Manager at
Houghton Mifflin Harcourt
October 2006 - January 2009
Consultant at
Freelance
June 2001 - October 2006
Associate Institute Director at
Teach For America
June 1996 - August 1998
Corps Member Advisor at
Teach For America
June 1996 - August 1996
Leilani Carbonell
Education
San Francisco State University, Master Of Arts - Ma
Frequently Asked Questions about Leilani Carbonell
What is Leilani Carbonell email address?
Leilani Carbonell's primary email address is *****************@nium.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Leilani Carbonell work for?
Leilani Carbonell is a Vice President of Customer Success/Account Management Americas at Nium.
Where Leilani Carbonell graduated from?
Leilani Carbonell holds a degree in Sociology, Specialization In Asian American Studies from University of California, Los Angeles.
How can I directly contact Leilani Carbonell?
To contact Leilani Carbonell directly, you can use the email address *****************@nium.com. Complete contact information is available upon registration with Muraena.
Who is Leilani Carbonell?
Leilani Carbonell is a dynamic leader in the FinTech and EdTech industries, currently serving as the Vice President of Account Management at Nium. With a rich background in customer success and account management, she has consistently demonstrated her ability to drive significant revenue growth and customer satisfaction across various organizations. Leilani's commitment to fostering diversity, equity, and inclusion is evident through her role as a DEIB champion and board member for The Teaching Well. Her strategic mindset and operational excellence were key in managing a portfolio that generated $20M in ARR with minimal churn at Tipalti. Beyond her corporate achievements, she is passionate about personal growth and holistic well-being, reflected in her initiatives like SIS Circle. Leilani's educational background includes a Master's in Instructional Technologies, equipping her with the skills to lead innovative training and development programs.
Leilani`s contact details
*****************@nium.com
*****************@tipalti.com
Colleagues
Vice President Market Development
VP of Engineering - Head of Consumer & SME products(Instarem)
Vice President - Program Management
Vice President - Processing
Co-founder and Chief Operating Officer
Vice President - Head Of Sales
Vice President - Global Head of Product & Regulatory Legal
Director - Global Head FP&A and Chief of Staff Co-Founder's Office
Senior Vice President of Engineering
VP & Product Head - Cards Issuing