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Linda Dickey

Linda Dickey

National Vice President, National Engagement Center | American Heart Association

Dallas, Texas, United States

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Linda Dickey

Summary

Linda Dickey is a seasoned professional with over three decades of experience in optimizing customer engagement and operational excellence across various sectors including healthcare, telecommunications, and retail. Currently serving as the National Vice President at the American Heart Association, she has a strong track record of implementing strategic initiatives that enhance customer satisfaction and drive revenue growth. Linda has successfully led multi-channel customer service operations, significantly improving service levels and operational efficiency. Her expertise extends to call center management, process improvement, and stakeholder collaboration. With a solid educational foundation in Consumer Economics and Public Administration, she combines analytical skills with leadership capabilities to foster team performance and customer loyalty. Linda's commitment to service excellence is evident from her achievements in reducing call abandonment rates and enhancing data accuracy in customer interactions. She is passionate about leveraging technology for business transformation and is an advocate for community health initiatives.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Non-Profit Experience

Linda Dickey

Work Experience

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National Vice President, National Engagement Center at

American Heart Association

October 2011 - Present

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Director Customer Care at

Fiserv

November 2003 - June 2010

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Customer Service Site Director at

UnitedHealth Group

February 2003 - November 2003

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Affiliate Service Manager at

The Susan G Komen Breast Cancer Foundation

January 2002 - August 2002

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Vice President/Director of Service Quality at

Citi

January 1995 - January 2001

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Manager Consumer Markets Division at

Verizon Business

September 1993 - October 1994

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Membership Services Manager at

Cigna Healthplan

February 1992 - September 1993

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Corporate Customer Relations Manager at

7-Eleven

January 1984 - January 1990

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Linda Dickey

Education

Michigan State University, Ma

Michigan State University, Ba

University of North Texas, Post Graduate Classes

Frequently Asked Questions about Linda Dickey

What is Linda Dickey email address?

Linda Dickey's primary email address is ************@heart.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Linda Dickey work for?

Linda Dickey is a National Vice President, National Engagement Center at American Heart Association, a company specializing in Physical fitness facilities.

Where Linda Dickey graduated from?

Linda Dickey holds a degree in Consumer Economics/Law from Michigan State University.

How can I directly contact Linda Dickey?

To contact Linda Dickey directly, you can use the email address ************@heart.org. Complete contact information is available upon registration with Muraena.

Who is Linda Dickey?

Linda Dickey is a seasoned professional with over three decades of experience in optimizing customer engagement and operational excellence across various sectors including healthcare, telecommunications, and retail. Currently serving as the National Vice President at the American Heart Association, she has a strong track record of implementing strategic initiatives that enhance customer satisfaction and drive revenue growth. Linda has successfully led multi-channel customer service operations, significantly improving service levels and operational efficiency. Her expertise extends to call center management, process improvement, and stakeholder collaboration. With a solid educational foundation in Consumer Economics and Public Administration, she combines analytical skills with leadership capabilities to foster team performance and customer loyalty. Linda's commitment to service excellence is evident from her achievements in reducing call abandonment rates and enhancing data accuracy in customer interactions. She is passionate about leveraging technology for business transformation and is an advocate for community health initiatives.

Linda`s contact details

mail

************@heart.org

Colleagues

Sara Hegarty

Executive Director

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Nisha Donthi

Assistant Professor

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Michelle Nostheide

Executive Director, Richmond

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Oscar Jessie

Executive Board Member

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Shannon Lorenz

Regional Vice President

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Paisley Payton

National Executive, School Engagement

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Pamela Frost Ms

National Vice President, Technology Business Solutions

Sheri Olsen

Vice President, Youth Market

Shurack Betsy

Vice President Youth Market LI/Bklyn,Queens

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Patricia Dodd

Office support to VP of Facilities

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