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Linda Dickey
Linda Dickey
National Vice President, National Engagement Center | American Heart Association
Dallas, Texas, United States
Linda Dickey
Summary
Linda Dickey is a seasoned professional with over three decades of experience in optimizing customer engagement and operational excellence across various sectors including healthcare, telecommunications, and retail. Currently serving as the National Vice President at the American Heart Association, she has a strong track record of implementing strategic initiatives that enhance customer satisfaction and drive revenue growth. Linda has successfully led multi-channel customer service operations, significantly improving service levels and operational efficiency. Her expertise extends to call center management, process improvement, and stakeholder collaboration. With a solid educational foundation in Consumer Economics and Public Administration, she combines analytical skills with leadership capabilities to foster team performance and customer loyalty. Linda's commitment to service excellence is evident from her achievements in reducing call abandonment rates and enhancing data accuracy in customer interactions. She is passionate about leveraging technology for business transformation and is an advocate for community health initiatives.
Linda Dickey
Work Experience
National Vice President, National Engagement Center at
American Heart Association
October 2011 - Present
Director Customer Care at
Fiserv
November 2003 - June 2010
Customer Service Site Director at
UnitedHealth Group
February 2003 - November 2003
Affiliate Service Manager at
The Susan G Komen Breast Cancer Foundation
January 2002 - August 2002
Vice President/Director of Service Quality at
Citi
January 1995 - January 2001
Manager Consumer Markets Division at
Verizon Business
September 1993 - October 1994
Membership Services Manager at
Cigna Healthplan
February 1992 - September 1993
Corporate Customer Relations Manager at
7-Eleven
January 1984 - January 1990
Linda Dickey
Education
Michigan State University, Ma
Michigan State University, Ba
University of North Texas, Post Graduate Classes
Frequently Asked Questions about Linda Dickey
What is Linda Dickey email address?
Linda Dickey's primary email address is ************@heart.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Linda Dickey work for?
Linda Dickey is a National Vice President, National Engagement Center at American Heart Association, a company specializing in Physical fitness facilities.
Where Linda Dickey graduated from?
Linda Dickey holds a degree in Consumer Economics/Law from Michigan State University.
How can I directly contact Linda Dickey?
To contact Linda Dickey directly, you can use the email address ************@heart.org. Complete contact information is available upon registration with Muraena.
Who is Linda Dickey?
Linda Dickey is a seasoned professional with over three decades of experience in optimizing customer engagement and operational excellence across various sectors including healthcare, telecommunications, and retail. Currently serving as the National Vice President at the American Heart Association, she has a strong track record of implementing strategic initiatives that enhance customer satisfaction and drive revenue growth. Linda has successfully led multi-channel customer service operations, significantly improving service levels and operational efficiency. Her expertise extends to call center management, process improvement, and stakeholder collaboration. With a solid educational foundation in Consumer Economics and Public Administration, she combines analytical skills with leadership capabilities to foster team performance and customer loyalty. Linda's commitment to service excellence is evident from her achievements in reducing call abandonment rates and enhancing data accuracy in customer interactions. She is passionate about leveraging technology for business transformation and is an advocate for community health initiatives.
Linda`s contact details
************@heart.org
Colleagues
Executive Director
Assistant Professor
Executive Director, Richmond
Executive Board Member
Regional Vice President
National Executive, School Engagement
National Vice President, Technology Business Solutions
Vice President, Youth Market
Vice President Youth Market LI/Bklyn,Queens
Office support to VP of Facilities