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Lisa Cookson

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Lisa Cookson

SVP Governance and Enterprise Projects

Atlanta, Georgia, United States

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Lisa Cookson

Summary

Lisa Cookson is a seasoned financial services executive with a wealth of experience in operational excellence, strategic initiatives, and merger integration, particularly within the mortgage banking sector. Currently serving as SVP at PenFed Credit Union, she has a proven track record in leading diverse teams and driving significant improvements in sales and customer experience. Her career spans over four decades, during which she has held various senior leadership roles at prominent organizations including Freddie Mac and Wells Fargo. Known for her exceptional communication skills and change management expertise, Lisa excels in navigating complex organizational challenges and fostering a culture of continuous improvement. She is particularly passionate about enhancing customer satisfaction and operational efficiencies in financial services. Beyond her professional achievements, Lisa is dedicated to mentoring the next generation of leaders in the industry, sharing her insights on strategic planning and risk management.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Lisa Cookson

Work Experience

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SVP Governance and Enterprise Projects at

Pentagon Federal Credit Union

November 2022 - Present

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SVP CAO and Retail/Digital Sales at

Pentagon Federal Credit Union

April 2019 - November 2022

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VP Single Family Ops Customer Management at

Freddie Mac

July 2014 - April 2019

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SVP of Consumer Lending Operations at

Gmac Mortgage

May 2012 - February 2014

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Head of Operations at

Capital One Financial Corporation

March 2010 - April 2012

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Mega Site Senior Leader for Pick-a-Payment Refinance Program at

Wells Fargo & Company

August 2008 - July 2009

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Operations Strategic Support Executive, SVP at

Wells Fargo & Company

June 2008 - July 2009

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Western Marketable Support Executive, SVP at

Wells Fargo & Company

April 2007 - June 2008

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Operations Executive, SVP at

Wells Fargo & Company

August 2005 - March 2007

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Director of Strategic Initiatives, SVP at

Wells Fargo & Company

July 2002 - December 2005

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Head of Operations, SVP at

Wells Fargo & Company

February 2001 - June 2002

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Fulfillment Site Director, VP at

Wells Fargo & Company

June 1999 - January 2001

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Private Banking Mortgage Sales, AVP at

Wells Fargo & Company

May 1997 - June 1999

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Head of Mortgage Division,VP at

Bank of Hanover and Trust Co

April 1993 - April 1997

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Mortgage Originator and Operations Manager at

Farmers Bank And Trust Hanover

January 1986 - April 1993

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Processor, Closer, UW, Mgmt Training Program at

First Federal Savings & Loan Association

January 1981 - January 1986

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Licensed Property and Casualty Insurance Agent, Support Staff at

Weber Insurance Agency Hanover

January 1978 - January 1981

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Frequently Asked Questions about Lisa Cookson

What is Lisa Cookson email address?

Lisa Cookson's primary email address is ************@penfed.org. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Lisa Cookson graduated from?

Lisa Cookson holds a degree in from York College of Pennsylvania.

How can I directly contact Lisa Cookson?

To contact Lisa Cookson directly, you can use the email address ************@penfed.org. Complete contact information is available upon registration with Muraena.

Who is Lisa Cookson?

Lisa Cookson is a seasoned financial services executive with a wealth of experience in operational excellence, strategic initiatives, and merger integration, particularly within the mortgage banking sector. Currently serving as SVP at PenFed Credit Union, she has a proven track record in leading diverse teams and driving significant improvements in sales and customer experience. Her career spans over four decades, during which she has held various senior leadership roles at prominent organizations including Freddie Mac and Wells Fargo. Known for her exceptional communication skills and change management expertise, Lisa excels in navigating complex organizational challenges and fostering a culture of continuous improvement. She is particularly passionate about enhancing customer satisfaction and operational efficiencies in financial services. Beyond her professional achievements, Lisa is dedicated to mentoring the next generation of leaders in the industry, sharing her insights on strategic planning and risk management.

Lisa`s contact details

mail

************@penfed.org

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