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Lorraine Day
Lorraine Day
Chief Operating Officer - Global COO | Noon Dalton
London, England, United Kingdom
Lorraine Day
Summary
Lorraine Day is a seasoned global Chief Operating Officer with over 20 years of experience in driving customer experience (CX) and operational excellence across multiple international markets, including the UK, South Africa, and the USA. With a strong focus on transformation, performance improvement, and change leadership, she has successfully led teams and initiatives that have significantly enhanced service delivery and profitability. Lorraine's expertise spans business strategy, organizational change, and stakeholder engagement, making her a pivotal figure in the industries she serves. Her leadership style emphasizes empowerment, motivation, and the cultivation of high-performing teams. She is known for her innovative approach to integrating technology and process improvements to elevate customer experiences. Lorraine's commitment to maintaining customer-centric operations is matched by her dedication to fostering a positive workplace culture, ensuring that both customers and employees thrive.
Lorraine Day
Work Experience
Chief Operating Officer - Global COO at
Noon Dalton
October 2022 - Present
Management Executive at
durhamlane
July 2022 - September 2022
COO - UK and South Africa at
Teleperformance
June 2019 - June 2022
OPERATIONS DIRECTOR EMEA at
Harte Hanks
February 2016 - May 2019
CX consultant at
Matchboard And Day Partnership
May 2011 - February 2016
Operational Transformation - Driving Service Quality through the experience at
Capita
October 2015 - December 2015
Client Delivery BPO Consultant - Interim at
Sopra Steria
May 2015 - October 2015
Operations Director - Service Delivery EMEA Merchant Services at
First Data Corporation
March 2014 - March 2015
Operational Consultant - Supporting Service & Sales across Sites - Interim at
Capita O2 Partnership
December 2013 - March 2014
Site Director - Service Delivery - Watford and Kingston at
Sitel Group
May 2013 - September 2013
Customer Services Directorate at
UK Power Networks
May 2012 - May 2013
Operations Director - Service Delivery at
I Smart Consumer Business
May 2011 - May 2012
Management Consultant at
Connections Oxford Ltd
August 2007 - May 2011
Head of Contact Centres at
Barclays
January 2002 - July 2007
Strategy Planning Manager at
Barclays
November 2006 - July 2007
Centre Manager at
Barclays
January 2002 - July 2004
Site Director at
7c Itv Digital
August 2000 - January 2002
Head of Operational Services at
Lombard Direct Bank
January 1995 - October 1996
Marketing Manager / Consultant at
Shell Oil
November 1993 - December 1994
Telephone Operations Manager at
Bull UK
February 1993 - October 1993
Customer Services Group Manager at
Acer
May 1992 - January 1993
Telephone Marketing Unit Manager at
datapoint
July 1987 - April 1992
Lorraine Day
Education
St Augustines - Grammer School
January 1972 - January 1985
Frequently Asked Questions about Lorraine Day
What is Lorraine Day email address?
Lorraine Day's primary email address is ********@noondalton.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Lorraine Day work for?
Lorraine Day is a Chief Operating Officer - Global COO at Noon Dalton, a company specializing in Management, Scientific, & Technical Consulting Services.
Where Lorraine Day graduated from?
Lorraine Day holds a degree in - English, English Literature, Maths, Sociology, Science, Geography, History And Art from St Augustines - Grammer School.
How can I directly contact Lorraine Day?
To contact Lorraine Day directly, you can use the email address ********@noondalton.com. Complete contact information is available upon registration with Muraena.
Who is Lorraine Day?
Lorraine Day is a seasoned global Chief Operating Officer with over 20 years of experience in driving customer experience (CX) and operational excellence across multiple international markets, including the UK, South Africa, and the USA. With a strong focus on transformation, performance improvement, and change leadership, she has successfully led teams and initiatives that have significantly enhanced service delivery and profitability. Lorraine's expertise spans business strategy, organizational change, and stakeholder engagement, making her a pivotal figure in the industries she serves. Her leadership style emphasizes empowerment, motivation, and the cultivation of high-performing teams. She is known for her innovative approach to integrating technology and process improvements to elevate customer experiences. Lorraine's commitment to maintaining customer-centric operations is matched by her dedication to fostering a positive workplace culture, ensuring that both customers and employees thrive.
Lorraine`s contact details
********@noondalton.com
************@hartehanks.com
Colleagues
CEO
Chief Marketing Officer