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Lorraine Day

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Lorraine Day

Chief Operating Officer - Global COO | Noon Dalton

London, England, United Kingdom

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Lorraine Day

Summary

Lorraine Day is a seasoned global Chief Operating Officer with over 20 years of experience in driving customer experience (CX) and operational excellence across multiple international markets, including the UK, South Africa, and the USA. With a strong focus on transformation, performance improvement, and change leadership, she has successfully led teams and initiatives that have significantly enhanced service delivery and profitability. Lorraine's expertise spans business strategy, organizational change, and stakeholder engagement, making her a pivotal figure in the industries she serves. Her leadership style emphasizes empowerment, motivation, and the cultivation of high-performing teams. She is known for her innovative approach to integrating technology and process improvements to elevate customer experiences. Lorraine's commitment to maintaining customer-centric operations is matched by her dedication to fostering a positive workplace culture, ensuring that both customers and employees thrive.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Lorraine Day

Work Experience

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Chief Operating Officer - Global COO at

Noon Dalton

October 2022 - Present

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Management Executive at

durhamlane

July 2022 - September 2022

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COO - UK and South Africa at

Teleperformance

June 2019 - June 2022

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OPERATIONS DIRECTOR EMEA at

Harte Hanks

February 2016 - May 2019

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CX consultant at

Matchboard And Day Partnership

May 2011 - February 2016

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Operational Transformation - Driving Service Quality through the experience at

Capita

October 2015 - December 2015

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Client Delivery BPO Consultant - Interim at

Sopra Steria

May 2015 - October 2015

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Operations Director - Service Delivery EMEA Merchant Services at

First Data Corporation

March 2014 - March 2015

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Operational Consultant - Supporting Service & Sales across Sites - Interim at

Capita O2 Partnership

December 2013 - March 2014

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Site Director - Service Delivery - Watford and Kingston at

Sitel Group

May 2013 - September 2013

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Customer Services Directorate at

UK Power Networks

May 2012 - May 2013

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Operations Director - Service Delivery at

I Smart Consumer Business

May 2011 - May 2012

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Management Consultant at

Connections Oxford Ltd

August 2007 - May 2011

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Head of Contact Centres at

Barclays

January 2002 - July 2007

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Strategy Planning Manager at

Barclays

November 2006 - July 2007

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Centre Manager at

Barclays

January 2002 - July 2004

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Site Director at

7c Itv Digital

August 2000 - January 2002

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Head of Operational Services at

Lombard Direct Bank

January 1995 - October 1996

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Marketing Manager / Consultant at

Shell Oil

November 1993 - December 1994

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Telephone Operations Manager at

Bull UK

February 1993 - October 1993

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Customer Services Group Manager at

Acer

May 1992 - January 1993

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Telephone Marketing Unit Manager at

datapoint

July 1987 - April 1992

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Lorraine Day

Education

St Augustines - Grammer School

January 1972 - January 1985

Frequently Asked Questions about Lorraine Day

What is Lorraine Day email address?

Lorraine Day's primary email address is ********@noondalton.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Lorraine Day work for?

Lorraine Day is a Chief Operating Officer - Global COO at Noon Dalton, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Lorraine Day graduated from?

Lorraine Day holds a degree in - English, English Literature, Maths, Sociology, Science, Geography, History And Art from St Augustines - Grammer School.

How can I directly contact Lorraine Day?

To contact Lorraine Day directly, you can use the email address ********@noondalton.com. Complete contact information is available upon registration with Muraena.

Who is Lorraine Day?

Lorraine Day is a seasoned global Chief Operating Officer with over 20 years of experience in driving customer experience (CX) and operational excellence across multiple international markets, including the UK, South Africa, and the USA. With a strong focus on transformation, performance improvement, and change leadership, she has successfully led teams and initiatives that have significantly enhanced service delivery and profitability. Lorraine's expertise spans business strategy, organizational change, and stakeholder engagement, making her a pivotal figure in the industries she serves. Her leadership style emphasizes empowerment, motivation, and the cultivation of high-performing teams. She is known for her innovative approach to integrating technology and process improvements to elevate customer experiences. Lorraine's commitment to maintaining customer-centric operations is matched by her dedication to fostering a positive workplace culture, ensuring that both customers and employees thrive.

Lorraine`s contact details

mail

********@noondalton.com

************@hartehanks.com

Colleagues

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Megan Wilkins

Chief Marketing Officer

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