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Melanie Doty

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Melanie Doty

Vice President, Customer Care

New Jersey, United States

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Melanie Doty

Summary

Melanie Doty is a seasoned Vice President of Customer Care at Barnes & Noble, bringing over two decades of experience in enhancing customer satisfaction and operational efficiency. With a strong background in leadership roles, she has successfully led significant expansions in customer service environments, particularly in the digital realm. Melanie's expertise spans various critical areas including contract management, fraud prevention, and strategic planning, making her a versatile asset in the recreational vehicle dealers industry. Her strategic leadership has consistently driven corporate goals, showcasing her ability to innovate and adapt in a fast-paced environment. An advocate for customer-centric approaches, she has implemented effective feedback mechanisms to ensure continuous improvement. Melanie holds a BBA with specializations in Computer Science and Marketing from Dowling College. Her long tenure at Barnes & Noble reflects her commitment to the organization and her role in shaping its customer service landscape.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Melanie Doty

Work Experience

💼

Vice President, Customer Care at

Barnes & Noble Services, Inc.

January 2013 - Present

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Director, Customer Care & Fraud Operations at

Barnes & Noble Services, Inc.

December 2009 - January 2013

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Director, Fraud Operations at

Barnes & Noble Services, Inc.

August 2007 - December 2009

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Director, Help Desk & Procurement at

Barnes & Noble Services, Inc.

September 1998 - January 2009

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Melanie Doty

Education

Dowling College, Bba

January 1985 - January 1988

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What is Melanie Doty email address?

Melanie Doty's primary email address is *****@barnesandnoble.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Melanie Doty graduated from?

Melanie Doty holds a degree in Computer Science, Marketing from Dowling College.

How can I directly contact Melanie Doty?

To contact Melanie Doty directly, you can use the email address *****@barnesandnoble.com. Complete contact information is available upon registration with Muraena.

Who is Melanie Doty?

Melanie Doty is a seasoned Vice President of Customer Care at Barnes & Noble, bringing over two decades of experience in enhancing customer satisfaction and operational efficiency. With a strong background in leadership roles, she has successfully led significant expansions in customer service environments, particularly in the digital realm. Melanie's expertise spans various critical areas including contract management, fraud prevention, and strategic planning, making her a versatile asset in the recreational vehicle dealers industry. Her strategic leadership has consistently driven corporate goals, showcasing her ability to innovate and adapt in a fast-paced environment. An advocate for customer-centric approaches, she has implemented effective feedback mechanisms to ensure continuous improvement. Melanie holds a BBA with specializations in Computer Science and Marketing from Dowling College. Her long tenure at Barnes & Noble reflects her commitment to the organization and her role in shaping its customer service landscape.

Melanie`s contact details

mail

*****@barnesandnoble.com

*****@bn.com

*****@book.com

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