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Melissa Archambault

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Melissa Archambault

Executive Director, Customer Experience Advocacy & Strategy at CVS Health | CVS Health Inc

United States

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Melissa Archambault

Summary

Melissa Archambault is an accomplished Executive Director specializing in Customer Experience Advocacy and Strategy at CVS Health. With a robust background in public relations and technology, she has a proven track record of enhancing customer engagement through innovative strategies and process improvements. Melissa excels in translating complex customer data into actionable insights that drive business success. Her leadership experience spans various industries, including healthcare and software, where she has effectively managed cross-functional teams and strategic initiatives. Known for her collaborative approach, she builds strong relationships with stakeholders to foster organizational transformation. Melissa is passionate about leveraging technology to enhance customer experiences and has a keen interest in emerging trends in customer relationship management. Her commitment to excellence has consistently resulted in improved customer satisfaction and loyalty.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Consulting Experience

Melissa Archambault

Work Experience

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Executive Director, Customer Experience Advocacy & Strategy at CVS Health at

CVS Health Inc

December 2021 - Present

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Director Professional Services (Strategic and Customer Success) at

Medallia

June 2020 - December 2021

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Director, Customer Experience Embdedded Expert at Medallia at

Medallia

September 2019 - June 2020

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Director, Digital Governance and Performance at

National Grid

December 2017 - September 2019

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Director, Digital Channel Engagement at

National Grid

December 2017 - September 2019

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Research Director, Customer Engagement Strategies at

Forrester Research, Inc.

January 2017 - December 2017

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VP, Customer Integration Management at

Cablevision

January 2015 - June 2016

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VP of Customer Experience at

CA Technologies

February 2013 - January 2015

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Vice President, Executive Office/Chief of Staff to CMO at

CA Technologies

September 2011 - March 2013

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Sr. Director of Launch Management at

ca

February 2007 - December 2011

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Director, Corporate Integration at

Computer Associates

November 2005 - February 2007

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Marketing Communications Specialist at

R&CPMK

January 1995 - January 1997

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Melissa Archambault

Education

Long Island University, C.W. Post Campus, B.A.

January 1993 - January 1995

Long Island University, Bachelor's Degree

Frequently Asked Questions about Melissa Archambault

What is Melissa Archambault email address?

Melissa Archambault's primary email address is *******************@cvshealth.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Melissa Archambault work for?

Melissa Archambault is a Executive Director, Customer Experience Advocacy & Strategy at CVS Health at CVS Health Inc, a company specializing in General Medical & Surgical Hospitals.

Where Melissa Archambault graduated from?

Melissa Archambault holds a degree in Communication Arts And Marketing from Long Island University, C.W. Post Campus.

How can I directly contact Melissa Archambault?

To contact Melissa Archambault directly, you can use the email address *******************@cvshealth.com. Complete contact information is available upon registration with Muraena.

Who is Melissa Archambault?

Melissa Archambault is an accomplished Executive Director specializing in Customer Experience Advocacy and Strategy at CVS Health. With a robust background in public relations and technology, she has a proven track record of enhancing customer engagement through innovative strategies and process improvements. Melissa excels in translating complex customer data into actionable insights that drive business success. Her leadership experience spans various industries, including healthcare and software, where she has effectively managed cross-functional teams and strategic initiatives. Known for her collaborative approach, she builds strong relationships with stakeholders to foster organizational transformation. Melissa is passionate about leveraging technology to enhance customer experiences and has a keen interest in emerging trends in customer relationship management. Her commitment to excellence has consistently resulted in improved customer satisfaction and loyalty.

Melissa`s contact details

mail

*******************@cvshealth.com

*******************@caremark.com

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Sheeba Kakar

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Shelley Clermont

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Papatya Tankut

Vice President, Pharmacy Affairs

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