Directory
>
Melissa Archambault
Melissa Archambault
Executive Director, Customer Experience Advocacy & Strategy at CVS Health | CVS Health Inc
United States
Melissa Archambault
Summary
Melissa Archambault is an accomplished Executive Director specializing in Customer Experience Advocacy and Strategy at CVS Health. With a robust background in public relations and technology, she has a proven track record of enhancing customer engagement through innovative strategies and process improvements. Melissa excels in translating complex customer data into actionable insights that drive business success. Her leadership experience spans various industries, including healthcare and software, where she has effectively managed cross-functional teams and strategic initiatives. Known for her collaborative approach, she builds strong relationships with stakeholders to foster organizational transformation. Melissa is passionate about leveraging technology to enhance customer experiences and has a keen interest in emerging trends in customer relationship management. Her commitment to excellence has consistently resulted in improved customer satisfaction and loyalty.
Melissa Archambault
Work Experience
Executive Director, Customer Experience Advocacy & Strategy at CVS Health at
CVS Health Inc
December 2021 - Present
Director Professional Services (Strategic and Customer Success) at
Medallia
June 2020 - December 2021
Director, Customer Experience Embdedded Expert at Medallia at
Medallia
September 2019 - June 2020
Director, Digital Governance and Performance at
National Grid
December 2017 - September 2019
Director, Digital Channel Engagement at
National Grid
December 2017 - September 2019
Research Director, Customer Engagement Strategies at
Forrester Research, Inc.
January 2017 - December 2017
VP, Customer Integration Management at
Cablevision
January 2015 - June 2016
VP of Customer Experience at
CA Technologies
February 2013 - January 2015
Vice President, Executive Office/Chief of Staff to CMO at
CA Technologies
September 2011 - March 2013
Sr. Director of Launch Management at
ca
February 2007 - December 2011
Director, Corporate Integration at
Computer Associates
November 2005 - February 2007
Marketing Communications Specialist at
R&CPMK
January 1995 - January 1997
Melissa Archambault
Education
Long Island University, C.W. Post Campus, B.A.
January 1993 - January 1995
Long Island University, Bachelor's Degree
Frequently Asked Questions about Melissa Archambault
What is Melissa Archambault email address?
Melissa Archambault's primary email address is *******************@cvshealth.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Melissa Archambault work for?
Melissa Archambault is a Executive Director, Customer Experience Advocacy & Strategy at CVS Health at CVS Health Inc, a company specializing in General Medical & Surgical Hospitals.
Where Melissa Archambault graduated from?
Melissa Archambault holds a degree in Communication Arts And Marketing from Long Island University, C.W. Post Campus.
How can I directly contact Melissa Archambault?
To contact Melissa Archambault directly, you can use the email address *******************@cvshealth.com. Complete contact information is available upon registration with Muraena.
Who is Melissa Archambault?
Melissa Archambault is an accomplished Executive Director specializing in Customer Experience Advocacy and Strategy at CVS Health. With a robust background in public relations and technology, she has a proven track record of enhancing customer engagement through innovative strategies and process improvements. Melissa excels in translating complex customer data into actionable insights that drive business success. Her leadership experience spans various industries, including healthcare and software, where she has effectively managed cross-functional teams and strategic initiatives. Known for her collaborative approach, she builds strong relationships with stakeholders to foster organizational transformation. Melissa is passionate about leveraging technology to enhance customer experiences and has a keen interest in emerging trends in customer relationship management. Her commitment to excellence has consistently resulted in improved customer satisfaction and loyalty.
Melissa`s contact details
*******************@cvshealth.com
*******************@caremark.com
Colleagues
Associate Vice President Data Engineering
Vice President - Account Management; Health Plan Client Services
Vice President, Growth Analytics
Executive Director
Vice President Contact Center and Telephony Services
Executive Director - Commercial And Egwp Growth Solutions
Chief Operating Officer for CVS Healthspire™ Life Sciences Solutions
Executive Director, Technology & Digital
Executive Director: Government Programs Quality Performance
Vice President, Pharmacy Affairs