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Michael Edelstein
Michael Edelstein
Strategic Advisor | HUMAN
San Francisco, California, United States
Michael Edelstein
Summary
Michael Edelstein is a seasoned leader in the field of Enterprise SaaS Customer Success, boasting over 20 years of experience with a diverse clientele ranging from small businesses to Fortune 10 companies. He specializes in driving revenue retention and expansion while fostering strong relationships between Customer Success teams and clients. Michael's innovative approach emphasizes accountability and efficient workflows for Customer Success Managers, ultimately enhancing customer satisfaction and loyalty. In addition to his role as Managing Director at WestCap, he serves as an Adjunct Professor at the University of San Francisco, where he contributes to the development of the first academic program focused on Customer Success. His career is marked by a commitment to team development and a passion for coaching, ensuring that his teams are motivated and aligned with organizational goals. Michael's strategic insights have been instrumental in executing large-scale customer implementations and training initiatives, making him a valuable asset in the SaaS industry.
Michael Edelstein
Work Experience
Strategic Advisor at
HUMAN
March 2023 - Present
Adjunct Professor at
University Of San Francisco School Of Management
January 2023 - Present
Customer Success Practice Lead at
SaaSy Sales Leadership
January 2022 - Present
Managing Director at
WestCap
January 2022 - Present
Member of the Board of Advisors, Customer Success and Insights MBA Program at
University Of San Francisco School Of Management
January 2020 - Present
Director, Customer Success at
Salesforce
April 2017 - January 2022
Director, Customer Success, Strategic Accounts at
GuideSpark
July 2013 - November 2016
Board Member, Bay Area at
America SCORES
July 2011 - November 2014
Director, Partner Development at
GuideSpark
July 2013 - June 2014
Head of Client Specialists, US West at
Thomson Reuters
September 2011 - June 2013
Manager, Wealth Management Client Specialists (North America) at
Thomson Reuters
August 2010 - September 2011
Director of Client Training, West Region at
Thomson Reuters
May 2007 - August 2010
Regional Director, Client Training, New York Metro Territory at
Thomson Reuters
May 2006 - April 2007
Senior Client Trainer at
Thomson Reuters
October 2004 - April 2006
Assistant Research Manager at
Thomson Reuters
May 2001 - September 2004
Research Analyst at
Thomson Reuters
September 1999 - April 2001
Michael Edelstein
Education
Ithaca College, Bachelor Of Science
January 1995 - January 1999
Parsippany High School
Frequently Asked Questions about Michael Edelstein
What is Michael Edelstein email address?
Michael Edelstein's primary email address is *******@westcap.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michael Edelstein work for?
Michael Edelstein is a Strategic Advisor at HUMAN, a company specializing in Pharmaceutical preparations.
Where Michael Edelstein graduated from?
Michael Edelstein holds a degree in Accounting from Ithaca College.
How can I directly contact Michael Edelstein?
To contact Michael Edelstein directly, you can use the email address *******@westcap.com. Complete contact information is available upon registration with Muraena.
Who is Michael Edelstein?
Michael Edelstein is a seasoned leader in the field of Enterprise SaaS Customer Success, boasting over 20 years of experience with a diverse clientele ranging from small businesses to Fortune 10 companies. He specializes in driving revenue retention and expansion while fostering strong relationships between Customer Success teams and clients. Michael's innovative approach emphasizes accountability and efficient workflows for Customer Success Managers, ultimately enhancing customer satisfaction and loyalty. In addition to his role as Managing Director at WestCap, he serves as an Adjunct Professor at the University of San Francisco, where he contributes to the development of the first academic program focused on Customer Success. His career is marked by a commitment to team development and a passion for coaching, ensuring that his teams are motivated and aligned with organizational goals. Michael's strategic insights have been instrumental in executing large-scale customer implementations and training initiatives, making him a valuable asset in the SaaS industry.
Michael`s contact details
*******@westcap.com
*********@usfca.edu
Colleagues
Vice President of Strategic Partnerships
Co-Founder & Executive Chairman
Strategic Advisor
Member Board of Directors
Board Director