Directory

>

Michael Edelstein

avatar

Michael Edelstein

Strategic Advisor | HUMAN

San Francisco, California, United States

View contact details (it's free)

Michael Edelstein

Summary

Michael Edelstein is a seasoned leader in the field of Enterprise SaaS Customer Success, boasting over 20 years of experience with a diverse clientele ranging from small businesses to Fortune 10 companies. He specializes in driving revenue retention and expansion while fostering strong relationships between Customer Success teams and clients. Michael's innovative approach emphasizes accountability and efficient workflows for Customer Success Managers, ultimately enhancing customer satisfaction and loyalty. In addition to his role as Managing Director at WestCap, he serves as an Adjunct Professor at the University of San Francisco, where he contributes to the development of the first academic program focused on Customer Success. His career is marked by a commitment to team development and a passion for coaching, ensuring that his teams are motivated and aligned with organizational goals. Michael's strategic insights have been instrumental in executing large-scale customer implementations and training initiatives, making him a valuable asset in the SaaS industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Non-Profit Experience

Michael Edelstein

Work Experience

company logo

Strategic Advisor at

HUMAN

March 2023 - Present

company logo

Adjunct Professor at

University Of San Francisco School Of Management

January 2023 - Present

company logo

Customer Success Practice Lead at

SaaSy Sales Leadership

January 2022 - Present

company logo

Managing Director at

WestCap

January 2022 - Present

company logo

Member of the Board of Advisors, Customer Success and Insights MBA Program at

University Of San Francisco School Of Management

January 2020 - Present

company logo

Director, Customer Success at

Salesforce

April 2017 - January 2022

company logo

Director, Customer Success, Strategic Accounts at

GuideSpark

July 2013 - November 2016

company logo

Board Member, Bay Area at

America SCORES

July 2011 - November 2014

company logo

Director, Partner Development at

GuideSpark

July 2013 - June 2014

company logo

Head of Client Specialists, US West at

Thomson Reuters

September 2011 - June 2013

company logo

Manager, Wealth Management Client Specialists (North America) at

Thomson Reuters

August 2010 - September 2011

company logo

Director of Client Training, West Region at

Thomson Reuters

May 2007 - August 2010

company logo

Regional Director, Client Training, New York Metro Territory at

Thomson Reuters

May 2006 - April 2007

company logo

Senior Client Trainer at

Thomson Reuters

October 2004 - April 2006

company logo

Assistant Research Manager at

Thomson Reuters

May 2001 - September 2004

company logo

Research Analyst at

Thomson Reuters

September 1999 - April 2001

Logos provided by Logo.dev

Michael Edelstein

Education

Ithaca College, Bachelor Of Science

January 1995 - January 1999

Parsippany High School

Frequently Asked Questions about Michael Edelstein

What is Michael Edelstein email address?

Michael Edelstein's primary email address is *******@westcap.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michael Edelstein work for?

Michael Edelstein is a Strategic Advisor at HUMAN, a company specializing in Pharmaceutical preparations.

Where Michael Edelstein graduated from?

Michael Edelstein holds a degree in Accounting from Ithaca College.

How can I directly contact Michael Edelstein?

To contact Michael Edelstein directly, you can use the email address *******@westcap.com. Complete contact information is available upon registration with Muraena.

Who is Michael Edelstein?

Michael Edelstein is a seasoned leader in the field of Enterprise SaaS Customer Success, boasting over 20 years of experience with a diverse clientele ranging from small businesses to Fortune 10 companies. He specializes in driving revenue retention and expansion while fostering strong relationships between Customer Success teams and clients. Michael's innovative approach emphasizes accountability and efficient workflows for Customer Success Managers, ultimately enhancing customer satisfaction and loyalty. In addition to his role as Managing Director at WestCap, he serves as an Adjunct Professor at the University of San Francisco, where he contributes to the development of the first academic program focused on Customer Success. His career is marked by a commitment to team development and a passion for coaching, ensuring that his teams are motivated and aligned with organizational goals. Michael's strategic insights have been instrumental in executing large-scale customer implementations and training initiatives, making him a valuable asset in the SaaS industry.

Michael`s contact details

mail

*******@westcap.com

*********@usfca.edu

Colleagues

avatar
Sam Farraj

Vice President of Strategic Partnerships

avatar
Tamer Hassan

Co-Founder & Executive Chairman

avatar
Michael Edelstein

Strategic Advisor

avatar
Isaac Itenberg

Member Board of Directors

avatar
Jay Leek

Board Director

View Contact details (it's free)
Request Profile Removal