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Michael Heffelfinger

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Michael Heffelfinger

Chief Customer Officer

Charlotte, North Carolina, United States

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Michael Heffelfinger

Summary

Michael Heffelfinger is a seasoned Chief Customer Officer with over 15 years of experience in professional services, primarily within high-growth SaaS companies. He has a strong background in transforming customer service organizations, focusing on building enduring relationships that drive strategic outcomes. His expertise spans adult education, customer experience, and enterprise software, showcasing his versatility in both technical and leadership roles. Michael is known for his innovative approach to curriculum development and training methodologies, which have significantly improved customer adoption and satisfaction. His leadership style emphasizes mentoring and team development, making him a respected figure in the industry. Outside of work, he is passionate about leveraging technology to enhance learning and customer engagement. He has received notable awards for his contributions to the field, underscoring his commitment to excellence in professional services.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Michael Heffelfinger

Work Experience

💼

Chief Customer Officer at

Dryviq, Inc.

October 2022 - Present

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Vice President, Professional Services at

Dryviq, Inc.

March 2022 - October 2022

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AVP, Services Operations at

ArisGlobal

January 2022 - March 2022

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Senior Director, Professional Services at

Upland Waterfall

May 2020 - January 2022

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Director, Professional Services at

Upland Waterfall

November 2017 - May 2020

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Director, Education Services at

Upland Software

September 2015 - November 2017

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Manager, Education Services at

Upland Software

August 2011 - September 2015

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Sr. Training Specialist at

Upland Software

August 2008 - August 2011

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Business Development Trainer at

ITW Evercoat

January 2006 - January 2008

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Corporate Training Manager at

The Great Indoors

January 1998 - January 2006

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Michael Heffelfinger

Education

Metropolitan State College, Denver, CO

Frequently Asked Questions about Michael Heffelfinger

What is Michael Heffelfinger email address?

Michael Heffelfinger's primary email address is ********************@qvidian.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Michael Heffelfinger graduated from?

Michael Heffelfinger holds a degree in Business from Metropolitan State College, Denver, CO.

How can I directly contact Michael Heffelfinger?

To contact Michael Heffelfinger directly, you can use the email address ********************@qvidian.com. Complete contact information is available upon registration with Muraena.

Who is Michael Heffelfinger?

Michael Heffelfinger is a seasoned Chief Customer Officer with over 15 years of experience in professional services, primarily within high-growth SaaS companies. He has a strong background in transforming customer service organizations, focusing on building enduring relationships that drive strategic outcomes. His expertise spans adult education, customer experience, and enterprise software, showcasing his versatility in both technical and leadership roles. Michael is known for his innovative approach to curriculum development and training methodologies, which have significantly improved customer adoption and satisfaction. His leadership style emphasizes mentoring and team development, making him a respected figure in the industry. Outside of work, he is passionate about leveraging technology to enhance learning and customer engagement. He has received notable awards for his contributions to the field, underscoring his commitment to excellence in professional services.

Michael`s contact details

mail

********************@qvidian.com

*************@uplandsoftware.com

*************@dryviq.com

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