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Michael Heffelfinger
Michael Heffelfinger
Chief Customer Officer
Charlotte, North Carolina, United States
Michael Heffelfinger
Summary
Michael Heffelfinger is a seasoned Chief Customer Officer with over 15 years of experience in professional services, primarily within high-growth SaaS companies. He has a strong background in transforming customer service organizations, focusing on building enduring relationships that drive strategic outcomes. His expertise spans adult education, customer experience, and enterprise software, showcasing his versatility in both technical and leadership roles. Michael is known for his innovative approach to curriculum development and training methodologies, which have significantly improved customer adoption and satisfaction. His leadership style emphasizes mentoring and team development, making him a respected figure in the industry. Outside of work, he is passionate about leveraging technology to enhance learning and customer engagement. He has received notable awards for his contributions to the field, underscoring his commitment to excellence in professional services.
Michael Heffelfinger
Work Experience
Chief Customer Officer at
Dryviq, Inc.
October 2022 - Present
Vice President, Professional Services at
Dryviq, Inc.
March 2022 - October 2022
AVP, Services Operations at
ArisGlobal
January 2022 - March 2022
Senior Director, Professional Services at
Upland Waterfall
May 2020 - January 2022
Director, Professional Services at
Upland Waterfall
November 2017 - May 2020
Director, Education Services at
Upland Software
September 2015 - November 2017
Manager, Education Services at
Upland Software
August 2011 - September 2015
Sr. Training Specialist at
Upland Software
August 2008 - August 2011
Business Development Trainer at
ITW Evercoat
January 2006 - January 2008
Corporate Training Manager at
The Great Indoors
January 1998 - January 2006
Michael Heffelfinger
Education
Metropolitan State College, Denver, CO
Frequently Asked Questions about Michael Heffelfinger
What is Michael Heffelfinger email address?
Michael Heffelfinger's primary email address is ********************@qvidian.com. To view the full verified email and additional contact details, sign up for free with Muraena.
Where Michael Heffelfinger graduated from?
Michael Heffelfinger holds a degree in Business from Metropolitan State College, Denver, CO.
How can I directly contact Michael Heffelfinger?
To contact Michael Heffelfinger directly, you can use the email address ********************@qvidian.com. Complete contact information is available upon registration with Muraena.
Who is Michael Heffelfinger?
Michael Heffelfinger is a seasoned Chief Customer Officer with over 15 years of experience in professional services, primarily within high-growth SaaS companies. He has a strong background in transforming customer service organizations, focusing on building enduring relationships that drive strategic outcomes. His expertise spans adult education, customer experience, and enterprise software, showcasing his versatility in both technical and leadership roles. Michael is known for his innovative approach to curriculum development and training methodologies, which have significantly improved customer adoption and satisfaction. His leadership style emphasizes mentoring and team development, making him a respected figure in the industry. Outside of work, he is passionate about leveraging technology to enhance learning and customer engagement. He has received notable awards for his contributions to the field, underscoring his commitment to excellence in professional services.
Michael`s contact details
********************@qvidian.com
*************@uplandsoftware.com
*************@dryviq.com