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Michael Ostrowski

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Michael Ostrowski

Senior Vice President Operations - Customer Service and Support

Saint Petersburg, Florida, United States

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Michael Ostrowski

Summary

Michael Ostrowski is a seasoned executive with over 25 years of experience in the financial services sector, specializing in operations and project management. Currently serving as Senior Vice President of Operations at Raymond James, he leads service improvements and manages a diverse range of customer service functions. Michael is passionate about enhancing customer experiences through effective contact center operations and has a strong background in process improvement methodologies, including Lean Six Sigma. His educational credentials include an MBA with a focus on International Business from the University of Dayton, complementing his B.S. in Marketing from the University of North Carolina at Greensboro. Known for his strategic mindset, he has successfully guided organizations through transformative initiatives and continuous improvement programs. Michael's extensive leadership experience spans multiple industries, demonstrating his adaptability and commitment to excellence in service delivery.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Michael Ostrowski

Work Experience

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Senior Vice President Operations - Customer Service and Support at

Raymond James Financial, Inc.

March 2018 - Present

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Executive Director, Planning & Delivery at

Catalina USA

April 2015 - March 2018

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AVP, Process & Project Mgmt. at

Western & Southern Financial Group

January 2013 - April 2015

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Director, Operations & Chief of Staff to Bank President at

Nationwide Bank

January 2007 - December 2012

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Consultant, Business Project Management at

Nationwide

January 2005 - December 2006

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Business Systems Analyst / Project Lead at

Nationwide

July 1998 - December 2004

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Michael Ostrowski

Education

University of Dayton, Master Of Business Administration (Mba)

January 2000 - January 2002

University of North Carolina at Greensboro, B.S.

January 1993 - January 1998

Frequently Asked Questions about Michael Ostrowski

What is Michael Ostrowski email address?

Michael Ostrowski's primary email address is *****************@catalina.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Michael Ostrowski graduated from?

Michael Ostrowski holds a degree in International Business from University of Dayton.

How can I directly contact Michael Ostrowski?

To contact Michael Ostrowski directly, you can use the email address *****************@catalina.com. Complete contact information is available upon registration with Muraena.

Who is Michael Ostrowski?

Michael Ostrowski is a seasoned executive with over 25 years of experience in the financial services sector, specializing in operations and project management. Currently serving as Senior Vice President of Operations at Raymond James, he leads service improvements and manages a diverse range of customer service functions. Michael is passionate about enhancing customer experiences through effective contact center operations and has a strong background in process improvement methodologies, including Lean Six Sigma. His educational credentials include an MBA with a focus on International Business from the University of Dayton, complementing his B.S. in Marketing from the University of North Carolina at Greensboro. Known for his strategic mindset, he has successfully guided organizations through transformative initiatives and continuous improvement programs. Michael's extensive leadership experience spans multiple industries, demonstrating his adaptability and commitment to excellence in service delivery.

Michael`s contact details

mail

*****************@catalina.com

*****************@raymondjames.com

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