Directory

>

Michael Roy

avatar

Michael Roy

Chief Solutions Officer | ARGO

Buena Vista, Colorado, United States

View contact details (it's free)

Michael Roy

Summary

Michael Roy is an accomplished Chief Solutions Officer with extensive experience in business process outsourcing and customer engagement, specializing in omnichannel contact center services and predictive analytics. He has a proven track record of developing customized solutions that enhance customer experience and drive growth for clients across various industries including healthcare, telecom, and retail. Michael is known for his consultative approach, leveraging best practices in BPO to create innovative strategies that reduce costs and improve customer loyalty. His leadership style focuses on building trust and fostering partnerships, making him a sought-after speaker and advocate in the field of customer experience. With a strong educational background in international business and marketing from the University of Florida, he combines academic knowledge with practical expertise to lead high-performing teams. Michael's passion for continuous improvement and process automation positions him as a forward-thinking leader in the rapidly evolving landscape of customer engagement.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Michael Roy

Work Experience

company logo

Chief Solutions Officer at

ARGO

May 2018 - Present

company logo

Chief Revenue Officer (CRO) at

ARGO

April 2021 - May 2024

company logo

SVP, Customer Engagement Strategy and Business Development at

Firstsource

July 2016 - April 2018

💼

VP, Strategy, Sales & Channels | North America at

FIRSTSOURCE SOLUTIONS COMPANY LIMITED

December 2012 - May 2016

company logo

Vice President, Client Development at

Startek

March 2005 - June 2012

company logo

Director at

CenturyLink

January 2004 - February 2005

company logo

Global Sales Management at

Concentrix

January 2000 - January 2004

company logo

Global Account Manager at

AT&T

July 1994 - July 2000

Logos provided by Logo.dev

Michael Roy

Education

American university of Paris, Graduate Studies

Augustine Institute, Graduate Studies

University of Florida, Bachelor Of Science

University of Florida, Bachelor Of Science - Bs

University of Florida, Bachelor Of Science - Bs

Frequently Asked Questions about Michael Roy

What is Michael Roy email address?

Michael Roy's primary email address is ****@argocontact.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michael Roy work for?

Michael Roy is a Chief Solutions Officer at ARGO, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Michael Roy graduated from?

Michael Roy holds a degree in International Business & Law from American university of Paris.

How can I directly contact Michael Roy?

To contact Michael Roy directly, you can use the email address ****@argocontact.com. Complete contact information is available upon registration with Muraena.

Who is Michael Roy?

Michael Roy is an accomplished Chief Solutions Officer with extensive experience in business process outsourcing and customer engagement, specializing in omnichannel contact center services and predictive analytics. He has a proven track record of developing customized solutions that enhance customer experience and drive growth for clients across various industries including healthcare, telecom, and retail. Michael is known for his consultative approach, leveraging best practices in BPO to create innovative strategies that reduce costs and improve customer loyalty. His leadership style focuses on building trust and fostering partnerships, making him a sought-after speaker and advocate in the field of customer experience. With a strong educational background in international business and marketing from the University of Florida, he combines academic knowledge with practical expertise to lead high-performing teams. Michael's passion for continuous improvement and process automation positions him as a forward-thinking leader in the rapidly evolving landscape of customer engagement.

Michael`s contact details

mail

****@argocontact.com

***********@startek.com

Colleagues

avatar
Nicole Morgan

VP of Customer Experience

avatar
Phil Wilson

Chief Operating Officer/Executive Vice President

View Contact details (it's free)
Request Profile Removal