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Michael Roy
Michael Roy
Chief Solutions Officer | ARGO
Buena Vista, Colorado, United States
Michael Roy
Summary
Michael Roy is an accomplished Chief Solutions Officer with extensive experience in business process outsourcing and customer engagement, specializing in omnichannel contact center services and predictive analytics. He has a proven track record of developing customized solutions that enhance customer experience and drive growth for clients across various industries including healthcare, telecom, and retail. Michael is known for his consultative approach, leveraging best practices in BPO to create innovative strategies that reduce costs and improve customer loyalty. His leadership style focuses on building trust and fostering partnerships, making him a sought-after speaker and advocate in the field of customer experience. With a strong educational background in international business and marketing from the University of Florida, he combines academic knowledge with practical expertise to lead high-performing teams. Michael's passion for continuous improvement and process automation positions him as a forward-thinking leader in the rapidly evolving landscape of customer engagement.
Michael Roy
Work Experience
Chief Solutions Officer at
ARGO
May 2018 - Present
Chief Revenue Officer (CRO) at
ARGO
April 2021 - May 2024
SVP, Customer Engagement Strategy and Business Development at
Firstsource
July 2016 - April 2018
VP, Strategy, Sales & Channels | North America at
FIRSTSOURCE SOLUTIONS COMPANY LIMITED
December 2012 - May 2016
Vice President, Client Development at
Startek
March 2005 - June 2012
Director at
CenturyLink
January 2004 - February 2005
Global Sales Management at
Concentrix
January 2000 - January 2004
Global Account Manager at
AT&T
July 1994 - July 2000
Michael Roy
Education
American university of Paris, Graduate Studies
Augustine Institute, Graduate Studies
University of Florida, Bachelor Of Science
University of Florida, Bachelor Of Science - Bs
University of Florida, Bachelor Of Science - Bs
Frequently Asked Questions about Michael Roy
What is Michael Roy email address?
Michael Roy's primary email address is ****@argocontact.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michael Roy work for?
Michael Roy is a Chief Solutions Officer at ARGO, a company specializing in Management, Scientific, & Technical Consulting Services.
Where Michael Roy graduated from?
Michael Roy holds a degree in International Business & Law from American university of Paris.
How can I directly contact Michael Roy?
To contact Michael Roy directly, you can use the email address ****@argocontact.com. Complete contact information is available upon registration with Muraena.
Who is Michael Roy?
Michael Roy is an accomplished Chief Solutions Officer with extensive experience in business process outsourcing and customer engagement, specializing in omnichannel contact center services and predictive analytics. He has a proven track record of developing customized solutions that enhance customer experience and drive growth for clients across various industries including healthcare, telecom, and retail. Michael is known for his consultative approach, leveraging best practices in BPO to create innovative strategies that reduce costs and improve customer loyalty. His leadership style focuses on building trust and fostering partnerships, making him a sought-after speaker and advocate in the field of customer experience. With a strong educational background in international business and marketing from the University of Florida, he combines academic knowledge with practical expertise to lead high-performing teams. Michael's passion for continuous improvement and process automation positions him as a forward-thinking leader in the rapidly evolving landscape of customer engagement.
Michael`s contact details
****@argocontact.com
***********@startek.com
Colleagues
VP of Customer Experience
Founder
Chief Operating Officer/Executive Vice President