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Michael Shiu
Michael Shiu
Information Technology Engineer | Peraton
California, Sunnyvale, United States
Michael Shiu
Summary
Michael Shiu is a dynamic and customer-centric executive with extensive experience in customer success, operations, and cybersecurity. With a strong foundation in project management and a PMP certification, he has successfully led cross-functional teams to enhance customer experiences while optimizing operational efficiency. His career spans over two decades, predominantly at HP, where he developed and implemented project management methodologies. Michael's leadership style emphasizes building trust and empathy with clients, fostering a 'customer first' culture. He has also played pivotal roles in startups, establishing customer support organizations from the ground up. His passion for operational excellence is evident in his commitment to process standardization and KPI management. Michael is recognized for his ability to manage complex programs that require collaboration across multiple teams and functions. He holds a Bachelor's degree in Business Administration with a specialization in Information Systems, graduating Magna Cum Laude.
Michael Shiu
Work Experience
Information Technology Engineer at
HP
May 1988 - April 1992
IT Project Manager at
HP
May 1992 - April 1996
Process Re-engineering Technical Project Manager at
HP
November 1993 - May 1996
PM Methodology & Best Practices Product Manager at
HP
May 1996 - June 1998
Sr. Technical Program Manager and Strategic Planner at
HP
June 1998 - November 2008
Customer Success: Customer Experience & Quality Manager at
HP
November 2006 - November 2008
Senior Manager and Technical Program Manager at
HP
October 2008 - May 2010
Senior Director - Head of Customer Service and Support Operations at
Looxcie
June 2010 - March 2014
Vice President - Service Operations at
Vidcie
March 2014 - March 2016
Director - Head of Customer Support and Customer Success Operations at
Nauto
July 2016 - February 2017
Senior Program Manager at
Peraton
March 2017 - February 2018
Account Delivery Manager at
Peraton
March 2018 - February 2020
Information Assurance, Privacy & Security Manager at
Peraton
March 2020 - June 2021
Senior Manager - Cybersecurity Operations & Chief of Staff to the CISO at
Peraton
June 2021 - Present
Michael Shiu
Education
San Francisco State University, Bachelor’s Degree, Business Administration (Information Systems)
Frequently Asked Questions about Michael Shiu
What is Michael Shiu email address?
Michael Shiu's primary email address is ****@looxcie.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michael Shiu work for?
Michael Shiu is a Information Technology Engineer at Peraton.
Where Michael Shiu graduated from?
Michael Shiu holds a degree in Graduated Magna Cum Laude Awarded Chevron Scholarship from San Francisco State University.
How can I directly contact Michael Shiu?
To contact Michael Shiu directly, you can use the email address ****@looxcie.com. Complete contact information is available upon registration with Muraena.
Who is Michael Shiu?
Michael Shiu is a dynamic and customer-centric executive with extensive experience in customer success, operations, and cybersecurity. With a strong foundation in project management and a PMP certification, he has successfully led cross-functional teams to enhance customer experiences while optimizing operational efficiency. His career spans over two decades, predominantly at HP, where he developed and implemented project management methodologies. Michael's leadership style emphasizes building trust and empathy with clients, fostering a 'customer first' culture. He has also played pivotal roles in startups, establishing customer support organizations from the ground up. His passion for operational excellence is evident in his commitment to process standardization and KPI management. Michael is recognized for his ability to manage complex programs that require collaboration across multiple teams and functions. He holds a Bachelor's degree in Business Administration with a specialization in Information Systems, graduating Magna Cum Laude.
Michael`s contact details
****@looxcie.com
**************@mail.peraton.com
*****@peraton.com
****@shiubox.com
************@ngc.com
************@perspecta.com
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