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Michael Shiu

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Michael Shiu

Information Technology Engineer | Peraton

California, Sunnyvale, United States

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Michael Shiu

Summary

Michael Shiu is a dynamic and customer-centric executive with extensive experience in customer success, operations, and cybersecurity. With a strong foundation in project management and a PMP certification, he has successfully led cross-functional teams to enhance customer experiences while optimizing operational efficiency. His career spans over two decades, predominantly at HP, where he developed and implemented project management methodologies. Michael's leadership style emphasizes building trust and empathy with clients, fostering a 'customer first' culture. He has also played pivotal roles in startups, establishing customer support organizations from the ground up. His passion for operational excellence is evident in his commitment to process standardization and KPI management. Michael is recognized for his ability to manage complex programs that require collaboration across multiple teams and functions. He holds a Bachelor's degree in Business Administration with a specialization in Information Systems, graduating Magna Cum Laude.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Michael Shiu

Work Experience

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Information Technology Engineer at

HP

May 1988 - April 1992

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IT Project Manager at

HP

May 1992 - April 1996

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Process Re-engineering Technical Project Manager at

HP

November 1993 - May 1996

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PM Methodology & Best Practices Product Manager at

HP

May 1996 - June 1998

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Sr. Technical Program Manager and Strategic Planner at

HP

June 1998 - November 2008

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Customer Success: Customer Experience & Quality Manager at

HP

November 2006 - November 2008

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Senior Manager and Technical Program Manager at

HP

October 2008 - May 2010

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Senior Director - Head of Customer Service and Support Operations at

Looxcie

June 2010 - March 2014

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Vice President - Service Operations at

Vidcie

March 2014 - March 2016

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Director - Head of Customer Support and Customer Success Operations at

Nauto

July 2016 - February 2017

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Senior Program Manager at

Peraton

March 2017 - February 2018

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Account Delivery Manager at

Peraton

March 2018 - February 2020

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Information Assurance, Privacy & Security Manager at

Peraton

March 2020 - June 2021

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Senior Manager - Cybersecurity Operations & Chief of Staff to the CISO at

Peraton

June 2021 - Present

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Michael Shiu

Education

San Francisco State University, Bachelor’s Degree, Business Administration (Information Systems)

Frequently Asked Questions about Michael Shiu

What is Michael Shiu email address?

Michael Shiu's primary email address is ****@looxcie.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michael Shiu work for?

Michael Shiu is a Information Technology Engineer at Peraton.

Where Michael Shiu graduated from?

Michael Shiu holds a degree in Graduated Magna Cum Laude Awarded Chevron Scholarship from San Francisco State University.

How can I directly contact Michael Shiu?

To contact Michael Shiu directly, you can use the email address ****@looxcie.com. Complete contact information is available upon registration with Muraena.

Who is Michael Shiu?

Michael Shiu is a dynamic and customer-centric executive with extensive experience in customer success, operations, and cybersecurity. With a strong foundation in project management and a PMP certification, he has successfully led cross-functional teams to enhance customer experiences while optimizing operational efficiency. His career spans over two decades, predominantly at HP, where he developed and implemented project management methodologies. Michael's leadership style emphasizes building trust and empathy with clients, fostering a 'customer first' culture. He has also played pivotal roles in startups, establishing customer support organizations from the ground up. His passion for operational excellence is evident in his commitment to process standardization and KPI management. Michael is recognized for his ability to manage complex programs that require collaboration across multiple teams and functions. He holds a Bachelor's degree in Business Administration with a specialization in Information Systems, graduating Magna Cum Laude.

Michael`s contact details

mail

****@looxcie.com

**************@mail.peraton.com

*****@peraton.com

****@shiubox.com

************@ngc.com

************@perspecta.com

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