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Michelle Brookes

Michelle Brookes

Customer Service Advisor | Santander UK

Greater Leicester Area United Kingdom, United Kingdom

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Michelle Brookes

Summary

Michelle Brookes is a seasoned leader in change management and digital transformation, currently serving as the Head of Portfolio Quality in the Chief Transformation Office at Santander UK. With over a decade of experience in the banking sector, she has demonstrated a strong commitment to optimizing governance and risk management processes. Her leadership of a community of 800 change practitioners showcases her ability to foster collaboration and innovation. Prior to her current role, Michelle held various managerial positions within Santander, where she successfully led teams to achieve exceptional results in customer service and sales. Her earlier career in the beauty industry, including roles at CHANEL and Elizabeth Arden, adds a unique perspective to her approach to customer experience. Michelle's passion for people and change drives her to continually seek improvements in operational efficiency and effectiveness. She is dedicated to aligning organizational goals with superior customer experiences, making her a key player in the transformation landscape of the banking industry.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Michelle Brookes

Work Experience

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Head of Portfolio Quality. Chief Transformation Office at

Santander UK

January 2024 - Present

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Frequently Asked Questions about Michelle Brookes

What is Michelle Brookes email address?

Michelle Brookes's primary email address is ****************@santandercb.co.uk. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michelle Brookes work for?

Michelle Brookes is a Customer Service Advisor at Santander UK.

How can I directly contact Michelle Brookes?

To contact Michelle Brookes directly, you can use the email address ****************@santandercb.co.uk. Complete contact information is available upon registration with Muraena.

Who is Michelle Brookes?

Michelle Brookes is a seasoned leader in change management and digital transformation, currently serving as the Head of Portfolio Quality in the Chief Transformation Office at Santander UK. With over a decade of experience in the banking sector, she has demonstrated a strong commitment to optimizing governance and risk management processes. Her leadership of a community of 800 change practitioners showcases her ability to foster collaboration and innovation. Prior to her current role, Michelle held various managerial positions within Santander, where she successfully led teams to achieve exceptional results in customer service and sales. Her earlier career in the beauty industry, including roles at CHANEL and Elizabeth Arden, adds a unique perspective to her approach to customer experience. Michelle's passion for people and change drives her to continually seek improvements in operational efficiency and effectiveness. She is dedicated to aligning organizational goals with superior customer experiences, making her a key player in the transformation landscape of the banking industry.

Michelle`s contact details

mail

****************@santandercb.co.uk

****************@santander.co.uk

Colleagues

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Sudip Chattopadhyaya

Finance Manager

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Peter Malheiro

Activities Assistant

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Christine Palmer

Credit Risk

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Alex Harbron

Data Entry Operative

Kuldip Samra

Director Trade Finance Sales

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Maldonado Javier

vice president

Sandra Bardoli

PA to Chairman and MD

David Johnson

Product Manager - Insurance

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