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Michelle Brookes
Michelle Brookes
Head of Portfolio Quality. Chief Transformation Office | Santander UK
United Kingdom
Michelle Brookes
Summary
Michelle Brookes is an accomplished leader with over 20 years of experience in the banking sector, currently serving as the Head of Portfolio Quality at Santander. Her expertise spans various disciplines including change management, digital transformation, and customer engagement, showcasing her ability to drive results in complex environments. Michelle has a proven track record of managing diverse teams and fostering a culture of collaboration and innovation. She has led significant initiatives, such as the Digital First program, which transformed customer interactions through digital solutions. Her commitment to employee development is evident in her leadership of the Retail Banking Graduate Scheme, nurturing the next generation of leaders. A passionate advocate for creating inclusive workplaces, she believes in empowering individuals to thrive and contribute to their fullest potential. Michelle's journey reflects a blend of strategic vision and hands-on management, making her a valuable asset to any organization.
Michelle Brookes
Work Experience
Head of Portfolio Quality. Chief Transformation Office at
Santander UK
January 2024 - Present
Senior Manager - Change Community of Practice. Chief Transformation Office at
Santander UK
November 2022 - January 2024
Retail Banking Graduate Scheme lead at
Santander UK
April 2018 - November 2022
Digital Transformation Manager - Prioritised Customer Journey Manager at
Santander UK
April 2022 - November 2022
Digital Transformation Manager - Colleague digital advocacy at
Santander UK
August 2018 - April 2022
Digital Channel Manager at
Santander UK
April 2017 - August 2018
Branch Manager at
Santander UK
January 2012 - March 2017
Superstore Branch Manager at
Santander UK
April 2009 - January 2012
High Street Branch Manager at
Santander UK
June 2007 - April 2009
Local Branch Manager at
Santander UK
December 2006 - June 2007
Mortgage Advisor Abbey National at
Santander UK
April 2005 - December 2006
Customer Manager Abbey National at
Santander UK
March 2004 - March 2005
Beauty Consultant at
CHANEL (THAILAND) LIMITED
July 2002 - March 2004
Cosmetics Manager at
Elizabeth Arden
July 2001 - July 2002
Customer Service Advisor at
Next
July 1999 - July 2001
Frequently Asked Questions about Michelle Brookes
What is Michelle Brookes email address?
Michelle Brookes's primary email address is ****************@santandercb.co.uk. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michelle Brookes work for?
Michelle Brookes is a Head of Portfolio Quality. Chief Transformation Office at Santander UK, a company specializing in National commercial banks.
How can I directly contact Michelle Brookes?
To contact Michelle Brookes directly, you can use the email address ****************@santandercb.co.uk. Complete contact information is available upon registration with Muraena.
Who is Michelle Brookes?
Michelle Brookes is an accomplished leader with over 20 years of experience in the banking sector, currently serving as the Head of Portfolio Quality at Santander. Her expertise spans various disciplines including change management, digital transformation, and customer engagement, showcasing her ability to drive results in complex environments. Michelle has a proven track record of managing diverse teams and fostering a culture of collaboration and innovation. She has led significant initiatives, such as the Digital First program, which transformed customer interactions through digital solutions. Her commitment to employee development is evident in her leadership of the Retail Banking Graduate Scheme, nurturing the next generation of leaders. A passionate advocate for creating inclusive workplaces, she believes in empowering individuals to thrive and contribute to their fullest potential. Michelle's journey reflects a blend of strategic vision and hands-on management, making her a valuable asset to any organization.
Michelle`s contact details
****************@santandercb.co.uk
****************@santander.co.uk
Colleagues
VP - Senior EUC Developer
Board Member - The Santander Foundation (charity)
Executive Director | Area Manager | Private Banking
Co-sponsor Santander Young Leaders Programme
Chief Operating Officer
Front Office Support, CFO Division
Executive Director
Executive Director - HY, Loans and Illiquids Trader
Chief Economist
Managing Director