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Michelle Brookes

Michelle Brookes

Head of Portfolio Quality. Chief Transformation Office | Santander UK

United Kingdom

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Michelle Brookes

Summary

Michelle Brookes is an accomplished leader with over 20 years of experience in the banking sector, currently serving as the Head of Portfolio Quality at Santander. Her expertise spans various disciplines including change management, digital transformation, and customer engagement, showcasing her ability to drive results in complex environments. Michelle has a proven track record of managing diverse teams and fostering a culture of collaboration and innovation. She has led significant initiatives, such as the Digital First program, which transformed customer interactions through digital solutions. Her commitment to employee development is evident in her leadership of the Retail Banking Graduate Scheme, nurturing the next generation of leaders. A passionate advocate for creating inclusive workplaces, she believes in empowering individuals to thrive and contribute to their fullest potential. Michelle's journey reflects a blend of strategic vision and hands-on management, making her a valuable asset to any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Michelle Brookes

Work Experience

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Head of Portfolio Quality. Chief Transformation Office at

Santander UK

January 2024 - Present

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Senior Manager - Change Community of Practice. Chief Transformation Office at

Santander UK

November 2022 - January 2024

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Retail Banking Graduate Scheme lead at

Santander UK

April 2018 - November 2022

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Digital Transformation Manager - Prioritised Customer Journey Manager at

Santander UK

April 2022 - November 2022

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Digital Transformation Manager - Colleague digital advocacy at

Santander UK

August 2018 - April 2022

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Digital Channel Manager at

Santander UK

April 2017 - August 2018

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Branch Manager at

Santander UK

January 2012 - March 2017

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Superstore Branch Manager at

Santander UK

April 2009 - January 2012

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High Street Branch Manager at

Santander UK

June 2007 - April 2009

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Local Branch Manager at

Santander UK

December 2006 - June 2007

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Mortgage Advisor Abbey National at

Santander UK

April 2005 - December 2006

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Customer Manager Abbey National at

Santander UK

March 2004 - March 2005

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Beauty Consultant at

CHANEL (THAILAND) LIMITED

July 2002 - March 2004

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Cosmetics Manager at

Elizabeth Arden

July 2001 - July 2002

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Customer Service Advisor at

Next

July 1999 - July 2001

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Frequently Asked Questions about Michelle Brookes

What is Michelle Brookes email address?

Michelle Brookes's primary email address is ****************@santandercb.co.uk. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michelle Brookes work for?

Michelle Brookes is a Head of Portfolio Quality. Chief Transformation Office at Santander UK, a company specializing in National commercial banks.

How can I directly contact Michelle Brookes?

To contact Michelle Brookes directly, you can use the email address ****************@santandercb.co.uk. Complete contact information is available upon registration with Muraena.

Who is Michelle Brookes?

Michelle Brookes is an accomplished leader with over 20 years of experience in the banking sector, currently serving as the Head of Portfolio Quality at Santander. Her expertise spans various disciplines including change management, digital transformation, and customer engagement, showcasing her ability to drive results in complex environments. Michelle has a proven track record of managing diverse teams and fostering a culture of collaboration and innovation. She has led significant initiatives, such as the Digital First program, which transformed customer interactions through digital solutions. Her commitment to employee development is evident in her leadership of the Retail Banking Graduate Scheme, nurturing the next generation of leaders. A passionate advocate for creating inclusive workplaces, she believes in empowering individuals to thrive and contribute to their fullest potential. Michelle's journey reflects a blend of strategic vision and hands-on management, making her a valuable asset to any organization.

Michelle`s contact details

mail

****************@santandercb.co.uk

****************@santander.co.uk

Colleagues

Nigel Searle

VP - Senior EUC Developer

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Sam Inskip

Board Member - The Santander Foundation (charity)

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Samir Parmar

Executive Director | Area Manager | Private Banking

Shanthini Satyendra

Co-sponsor Santander Young Leaders Programme

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Paul Samuels

Chief Operating Officer

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Peter Malheiro

Front Office Support, CFO Division

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Adam Everist

Executive Director

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Ferdinando Fanizza

Executive Director - HY, Loans and Illiquids Trader

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Frances Haque

Chief Economist

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Bill Higgins

Managing Director

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