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Michelle Buckley
Michelle Buckley
Managing Director
Dallas, Texas, United States
Michelle Buckley
Summary
Michelle Buckley is a seasoned Managing Director at Southwest Airlines, where she leads a dedicated customer care team focused on delivering exceptional service through innovative engagement strategies. With an MBA from the University of Arizona, she combines her academic background with extensive experience in hospitality and operations management. Her career at Southwest Airlines spans over a decade, during which she has held various leadership roles, consistently promoting a culture of excellence and customer-centricity. Michelle's expertise in Lean Six Sigma methodologies has been instrumental in improving service standards and operational efficiency. She has a proven track record of enhancing customer experience through effective communication and strategic planning. Beyond her professional achievements, Michelle is passionate about fostering team development and promoting a collaborative work environment. Her commitment to excellence has earned her recognition, including an Excellence Award, highlighting her contributions to the aviation industry.
Michelle Buckley
Work Experience
Managing Director at
Southwest Airlines Co.
July 2022 - Present
Senior Director Of Operations, Customer Relations / Rapid Rewards at
Southwest Airlines Co.
January 2020 - July 2022
Director, Operations, Customer Relations & Rapid Rewards at
Southwest Airlines Co.
August 2017 - January 2020
Director, Business Support, Customer Relations & Rapid Rewards at
Southwest Airlines Co.
August 2014 - August 2017
Sr. Business Consultant - Project Portfolio at
Southwest Airlines Co.
May 2013 - August 2014
Manager-Airport Solutions, Ground Operations at
Southwest Airlines Co.
March 2012 - May 2013
Sr. Manager of Customer Service Standards and Training at
AirTran Airways
April 2011 - April 2012
Manager, Customer Service Standards at
AirTran Airways
January 2008 - May 2011
Training Instructor at
AirTran Airways
May 2005 - January 2008
Customer Service Representative at
AirTran Airways
June 2003 - May 2005
Program Manager at
City of Rochester
June 2002 - December 2004
Assistant Branch Manager at
Citizens Financial Group, Inc.
June 2002 - June 2003
Michelle Buckley
Education
The University of Arizona, Master Of Business Administration - Mba
January 2019 - January 2021
Wake Forest University, Bachelor Of Science - Bs
January 1999 - January 2001
nazareth college of rochester
January 1996 - January 1998
Lyons high school
January 1993 - January 1996
Frequently Asked Questions about Michelle Buckley
What is Michelle Buckley email address?
Michelle Buckley's primary email address is ****************@wnco.com. To view the full verified email and additional contact details, sign up for free with Muraena.
Where Michelle Buckley graduated from?
Michelle Buckley holds a degree in from The University of Arizona.
How can I directly contact Michelle Buckley?
To contact Michelle Buckley directly, you can use the email address ****************@wnco.com. Complete contact information is available upon registration with Muraena.
Who is Michelle Buckley?
Michelle Buckley is a seasoned Managing Director at Southwest Airlines, where she leads a dedicated customer care team focused on delivering exceptional service through innovative engagement strategies. With an MBA from the University of Arizona, she combines her academic background with extensive experience in hospitality and operations management. Her career at Southwest Airlines spans over a decade, during which she has held various leadership roles, consistently promoting a culture of excellence and customer-centricity. Michelle's expertise in Lean Six Sigma methodologies has been instrumental in improving service standards and operational efficiency. She has a proven track record of enhancing customer experience through effective communication and strategic planning. Beyond her professional achievements, Michelle is passionate about fostering team development and promoting a collaborative work environment. Her commitment to excellence has earned her recognition, including an Excellence Award, highlighting her contributions to the aviation industry.
Michelle`s contact details
****************@wnco.com
*******@southwest.com
********@tx.rr.com