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Michelle Buckley

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Michelle Buckley

Managing Director

Dallas, Texas, United States

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Michelle Buckley

Summary

Michelle Buckley is a seasoned Managing Director at Southwest Airlines, where she leads a dedicated customer care team focused on delivering exceptional service through innovative engagement strategies. With an MBA from the University of Arizona, she combines her academic background with extensive experience in hospitality and operations management. Her career at Southwest Airlines spans over a decade, during which she has held various leadership roles, consistently promoting a culture of excellence and customer-centricity. Michelle's expertise in Lean Six Sigma methodologies has been instrumental in improving service standards and operational efficiency. She has a proven track record of enhancing customer experience through effective communication and strategic planning. Beyond her professional achievements, Michelle is passionate about fostering team development and promoting a collaborative work environment. Her commitment to excellence has earned her recognition, including an Excellence Award, highlighting her contributions to the aviation industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Michelle Buckley

Work Experience

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Managing Director at

Southwest Airlines Co.

July 2022 - Present

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Senior Director Of Operations, Customer Relations / Rapid Rewards at

Southwest Airlines Co.

January 2020 - July 2022

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Director, Operations, Customer Relations & Rapid Rewards at

Southwest Airlines Co.

August 2017 - January 2020

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Director, Business Support, Customer Relations & Rapid Rewards at

Southwest Airlines Co.

August 2014 - August 2017

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Sr. Business Consultant - Project Portfolio at

Southwest Airlines Co.

May 2013 - August 2014

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Manager-Airport Solutions, Ground Operations at

Southwest Airlines Co.

March 2012 - May 2013

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Sr. Manager of Customer Service Standards and Training at

AirTran Airways

April 2011 - April 2012

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Manager, Customer Service Standards at

AirTran Airways

January 2008 - May 2011

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Training Instructor at

AirTran Airways

May 2005 - January 2008

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Customer Service Representative at

AirTran Airways

June 2003 - May 2005

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Program Manager at

City of Rochester

June 2002 - December 2004

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Assistant Branch Manager at

Citizens Financial Group, Inc.

June 2002 - June 2003

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Michelle Buckley

Education

The University of Arizona, Master Of Business Administration - Mba

January 2019 - January 2021

Wake Forest University, Bachelor Of Science - Bs

January 1999 - January 2001

nazareth college of rochester

January 1996 - January 1998

Lyons high school

January 1993 - January 1996

Frequently Asked Questions about Michelle Buckley

What is Michelle Buckley email address?

Michelle Buckley's primary email address is ****************@wnco.com. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Michelle Buckley graduated from?

Michelle Buckley holds a degree in from The University of Arizona.

How can I directly contact Michelle Buckley?

To contact Michelle Buckley directly, you can use the email address ****************@wnco.com. Complete contact information is available upon registration with Muraena.

Who is Michelle Buckley?

Michelle Buckley is a seasoned Managing Director at Southwest Airlines, where she leads a dedicated customer care team focused on delivering exceptional service through innovative engagement strategies. With an MBA from the University of Arizona, she combines her academic background with extensive experience in hospitality and operations management. Her career at Southwest Airlines spans over a decade, during which she has held various leadership roles, consistently promoting a culture of excellence and customer-centricity. Michelle's expertise in Lean Six Sigma methodologies has been instrumental in improving service standards and operational efficiency. She has a proven track record of enhancing customer experience through effective communication and strategic planning. Beyond her professional achievements, Michelle is passionate about fostering team development and promoting a collaborative work environment. Her commitment to excellence has earned her recognition, including an Excellence Award, highlighting her contributions to the aviation industry.

Michelle`s contact details

mail

****************@wnco.com

*******@southwest.com

********@tx.rr.com

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