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Michelle Donihe

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Michelle Donihe

VP-Process & Documentation | Atlanticus

Atlanta, Georgia, United States

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Michelle Donihe

Summary

Michelle Donihe Hopkins is a seasoned professional with over 20 years of experience in Contact Center Operations, specializing in both voice and non-voice processes within the telecommunications and financial sectors. Currently serving as the VP of Process & Documentation at Atlanticus, she has a proven track record in managing documentation, training, and quality assurance across various products, including credit cards and loans. Her extensive managerial experience includes overseeing cross-functional teams and driving process improvements that enhance operational efficiency. Fluent in both English and Spanish, Michelle has a deep understanding of customer life cycles, from acquisition to charge-off. She is passionate about leveraging her expertise to foster innovation and improve customer service delivery. With a Bachelor's degree in Social Work from East Tennessee State University, she combines her educational background with her professional experience to create impactful solutions in her field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Michelle Donihe

Work Experience

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VP-Process & Documentation at

Atlanticus

February 2024 - Present

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Director-Process and Documentation at

Atlanticus

March 2023 - February 2024

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Customer Service & Operations Manager at

Atlanticus

January 2010 - April 2023

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Product Process Manager at

Atlanticus

February 2016 - April 2023

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Product and Process Manager at

Atlanticus

May 2007 - December 2009

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Telemarketing Program Manager at

Compucredit

January 2005 - May 2007

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Quality Manager for Customer Service and Telemarketing at

Compucredit

January 2004 - January 2005

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Documentation Manager at

Compucredit

February 2002 - January 2004

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Lead Supervisor at

Faneuil Inc

January 1992 - January 2001

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Michelle Donihe

Education

East Tennessee State University, Bachelors

January 1992 - January 1997

Frequently Asked Questions about Michelle Donihe

What is Michelle Donihe email address?

Michelle Donihe's primary email address is ****************@atlanticus.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michelle Donihe work for?

Michelle Donihe is a VP-Process & Documentation at Atlanticus, a company specializing in Monetary Authorities-Central Bank.

Where Michelle Donihe graduated from?

Michelle Donihe holds a degree in Social Work from East Tennessee State University.

How can I directly contact Michelle Donihe?

To contact Michelle Donihe directly, you can use the email address ****************@atlanticus.com. Complete contact information is available upon registration with Muraena.

Who is Michelle Donihe?

Michelle Donihe Hopkins is a seasoned professional with over 20 years of experience in Contact Center Operations, specializing in both voice and non-voice processes within the telecommunications and financial sectors. Currently serving as the VP of Process & Documentation at Atlanticus, she has a proven track record in managing documentation, training, and quality assurance across various products, including credit cards and loans. Her extensive managerial experience includes overseeing cross-functional teams and driving process improvements that enhance operational efficiency. Fluent in both English and Spanish, Michelle has a deep understanding of customer life cycles, from acquisition to charge-off. She is passionate about leveraging her expertise to foster innovation and improve customer service delivery. With a Bachelor's degree in Social Work from East Tennessee State University, she combines her educational background with her professional experience to create impactful solutions in her field.

Michelle`s contact details

mail

****************@atlanticus.com

***************@compucredit.com

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