Directory
>
Michelle Donihe
Michelle Donihe
VP-Process & Documentation | Atlanticus
Atlanta, Georgia, United States
Michelle Donihe
Summary
Michelle Donihe Hopkins is a seasoned professional with over 20 years of experience in Contact Center Operations, specializing in both voice and non-voice processes within the telecommunications and financial sectors. Currently serving as the VP of Process & Documentation at Atlanticus, she has a proven track record in managing documentation, training, and quality assurance across various products, including credit cards and loans. Her extensive managerial experience includes overseeing cross-functional teams and driving process improvements that enhance operational efficiency. Fluent in both English and Spanish, Michelle has a deep understanding of customer life cycles, from acquisition to charge-off. She is passionate about leveraging her expertise to foster innovation and improve customer service delivery. With a Bachelor's degree in Social Work from East Tennessee State University, she combines her educational background with her professional experience to create impactful solutions in her field.
Michelle Donihe
Work Experience
VP-Process & Documentation at
Atlanticus
February 2024 - Present
Director-Process and Documentation at
Atlanticus
March 2023 - February 2024
Customer Service & Operations Manager at
Atlanticus
January 2010 - April 2023
Product Process Manager at
Atlanticus
February 2016 - April 2023
Product and Process Manager at
Atlanticus
May 2007 - December 2009
Telemarketing Program Manager at
Compucredit
January 2005 - May 2007
Quality Manager for Customer Service and Telemarketing at
Compucredit
January 2004 - January 2005
Documentation Manager at
Compucredit
February 2002 - January 2004
Lead Supervisor at
Faneuil Inc
January 1992 - January 2001
Michelle Donihe
Education
East Tennessee State University, Bachelors
January 1992 - January 1997
Frequently Asked Questions about Michelle Donihe
What is Michelle Donihe email address?
Michelle Donihe's primary email address is ****************@atlanticus.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michelle Donihe work for?
Michelle Donihe is a VP-Process & Documentation at Atlanticus, a company specializing in Monetary Authorities-Central Bank.
Where Michelle Donihe graduated from?
Michelle Donihe holds a degree in Social Work from East Tennessee State University.
How can I directly contact Michelle Donihe?
To contact Michelle Donihe directly, you can use the email address ****************@atlanticus.com. Complete contact information is available upon registration with Muraena.
Who is Michelle Donihe?
Michelle Donihe Hopkins is a seasoned professional with over 20 years of experience in Contact Center Operations, specializing in both voice and non-voice processes within the telecommunications and financial sectors. Currently serving as the VP of Process & Documentation at Atlanticus, she has a proven track record in managing documentation, training, and quality assurance across various products, including credit cards and loans. Her extensive managerial experience includes overseeing cross-functional teams and driving process improvements that enhance operational efficiency. Fluent in both English and Spanish, Michelle has a deep understanding of customer life cycles, from acquisition to charge-off. She is passionate about leveraging her expertise to foster innovation and improve customer service delivery. With a Bachelor's degree in Social Work from East Tennessee State University, she combines her educational background with her professional experience to create impactful solutions in her field.
Michelle`s contact details
****************@atlanticus.com
***************@compucredit.com
Colleagues
Manager, Credit Analytics
Vice President, Client Development - Fortiva Retail Credit
VP, Marketing Technology
Senior Vice President of Tax
Vice President of Client Development
SVP, Data & Analytics
Senior Vice President Of Business Development
Vice President FP&A
SVP, Bank Partnerships & Project Management
Chief Compliance Officer