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Miguel Alfaro Pmp
Miguel Alfaro Pmp
VP Customer Success, Head of Global Customer Support and Critical Response | Blackbaud
Canada
Miguel Alfaro Pmp
Summary
Miguel Alfaro is a seasoned executive with a robust background in customer success and support, currently serving as the VP of Customer Success at Blackbaud. He has a proven track record of transforming customer experience through innovative strategies, achieving a remarkable 90% customer satisfaction score. With extensive experience at SAP, he successfully managed customer success programs that generated significant annual revenue and improved renewal rates. His educational credentials include advanced degrees in Business Administration and Management Information Systems. Miguel is also a skilled leader, having managed global teams and driven operational efficiencies. He is passionate about digital transformation and has a keen interest in leveraging technology to enhance customer engagement. His multifaceted expertise spans various industries, showcasing his adaptability and strategic mindset.
Miguel Alfaro Pmp
Work Experience
VP Customer Success, Head of Global Customer Support and Critical Response at
Blackbaud
October 2022 - Present
Senior Director, Customer Success Portfolio at
Blackbaud
January 2022 - October 2022
Global Director, Product Manager & Practice Lead, SAP Preferred Success | Customer Success at
SAP
July 2018 - January 2022
Principal Customer Success Manager at
SAP
January 2016 - August 2019
SAP S/4HANA & SAP HANA Enablement Champion for Canada at
SAP
August 2016 - July 2017
Support Engineer at
Sap Product Support
January 2011 - January 2016
Global Services Delivery Operations Consultant (Fellowship, High Potential Program) at
SAP
October 2014 - March 2015
Information Technology Team Lead at
Servestsa
June 1999 - October 2010
Professor, Electronic Engineering & Information Technologies at
UNION DE ESCUELAS FAMILIARES AGRARIAS
April 2005 - July 2010
Miguel Alfaro Pmp
Education
Erickson Coaching International
January 2016
University of Toronto, Certificate In Enterprise Architecture
January 2015 - January 2016
University of Toronto, Certificate In Project Management
January 2013 - January 2015
Simón Bolívar University (Colombia), Master Of Science (M.Sc.)
Simón Bolívar University (Colombia), Master Of Business Administration (M.B.A.)
Universidad Nacional Experimental Politécnica de la Fuerza Armada, Bachelor Of Engineering (B.Eng.)
Frequently Asked Questions about Miguel Alfaro Pmp
What is Miguel Alfaro Pmp email address?
Miguel Alfaro Pmp's primary email address is *************@blackbaud.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Miguel Alfaro Pmp work for?
Miguel Alfaro Pmp is a VP Customer Success, Head of Global Customer Support and Critical Response at Blackbaud, a company specializing in Prepackaged software.
Where Miguel Alfaro Pmp graduated from?
Miguel Alfaro Pmp holds a degree in The Art & Science Of Coaching from Erickson Coaching International.
How can I directly contact Miguel Alfaro Pmp?
To contact Miguel Alfaro Pmp directly, you can use the email address *************@blackbaud.com. Complete contact information is available upon registration with Muraena.
Is Miguel Alfaro Pmp an immigrant?
Yes, Miguel Alfaro Pmp is an immigrant and currently based in Canada
Who is Miguel Alfaro Pmp?
Miguel Alfaro is a seasoned executive with a robust background in customer success and support, currently serving as the VP of Customer Success at Blackbaud. He has a proven track record of transforming customer experience through innovative strategies, achieving a remarkable 90% customer satisfaction score. With extensive experience at SAP, he successfully managed customer success programs that generated significant annual revenue and improved renewal rates. His educational credentials include advanced degrees in Business Administration and Management Information Systems. Miguel is also a skilled leader, having managed global teams and driven operational efficiencies. He is passionate about digital transformation and has a keen interest in leveraging technology to enhance customer engagement. His multifaceted expertise spans various industries, showcasing his adaptability and strategic mindset.
Miguel`s contact details
*************@blackbaud.com
*************@sap.com
Colleagues
SVP Business Operations
Chief Architect
VP & Technical Fellow
Board Member
Chief Product Officer and Senior Vice President
Vice President Business Services
Vice President, Retention & Education Services
Head of Enterprise Sales - YourCause - Blackbaud Corporate Impact
SVP, Deputy Head of Human Resources
VP Engineering - Shared Services