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Miguel Alfaro Pmp

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Miguel Alfaro Pmp

VP Customer Success, Head of Global Customer Support and Critical Response | Blackbaud

Canada

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Miguel Alfaro Pmp

Summary

Miguel Alfaro is a seasoned executive with a robust background in customer success and support, currently serving as the VP of Customer Success at Blackbaud. He has a proven track record of transforming customer experience through innovative strategies, achieving a remarkable 90% customer satisfaction score. With extensive experience at SAP, he successfully managed customer success programs that generated significant annual revenue and improved renewal rates. His educational credentials include advanced degrees in Business Administration and Management Information Systems. Miguel is also a skilled leader, having managed global teams and driven operational efficiencies. He is passionate about digital transformation and has a keen interest in leveraging technology to enhance customer engagement. His multifaceted expertise spans various industries, showcasing his adaptability and strategic mindset.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Miguel Alfaro Pmp

Work Experience

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VP Customer Success, Head of Global Customer Support and Critical Response at

Blackbaud

October 2022 - Present

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Senior Director, Customer Success Portfolio at

Blackbaud

January 2022 - October 2022

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Global Director, Product Manager & Practice Lead, SAP Preferred Success | Customer Success at

SAP

July 2018 - January 2022

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Principal Customer Success Manager at

SAP

January 2016 - August 2019

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SAP S/4HANA & SAP HANA Enablement Champion for Canada at

SAP

August 2016 - July 2017

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Support Engineer at

Sap Product Support

January 2011 - January 2016

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Global Services Delivery Operations Consultant (Fellowship, High Potential Program) at

SAP

October 2014 - March 2015

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Information Technology Team Lead at

Servestsa

June 1999 - October 2010

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Professor, Electronic Engineering & Information Technologies at

UNION DE ESCUELAS FAMILIARES AGRARIAS

April 2005 - July 2010

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Miguel Alfaro Pmp

Education

Erickson Coaching International

January 2016

University of Toronto, Certificate In Enterprise Architecture

January 2015 - January 2016

University of Toronto, Certificate In Project Management

January 2013 - January 2015

Simón Bolívar University (Colombia), Master Of Science (M.Sc.)

Simón Bolívar University (Colombia), Master Of Business Administration (M.B.A.)

Universidad Nacional Experimental Politécnica de la Fuerza Armada, Bachelor Of Engineering (B.Eng.)

Frequently Asked Questions about Miguel Alfaro Pmp

What is Miguel Alfaro Pmp email address?

Miguel Alfaro Pmp's primary email address is *************@blackbaud.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Miguel Alfaro Pmp work for?

Miguel Alfaro Pmp is a VP Customer Success, Head of Global Customer Support and Critical Response at Blackbaud, a company specializing in Prepackaged software.

Where Miguel Alfaro Pmp graduated from?

Miguel Alfaro Pmp holds a degree in The Art & Science Of Coaching from Erickson Coaching International.

How can I directly contact Miguel Alfaro Pmp?

To contact Miguel Alfaro Pmp directly, you can use the email address *************@blackbaud.com. Complete contact information is available upon registration with Muraena.

Is Miguel Alfaro Pmp an immigrant?

Yes, Miguel Alfaro Pmp is an immigrant and currently based in Canada

Who is Miguel Alfaro Pmp?

Miguel Alfaro is a seasoned executive with a robust background in customer success and support, currently serving as the VP of Customer Success at Blackbaud. He has a proven track record of transforming customer experience through innovative strategies, achieving a remarkable 90% customer satisfaction score. With extensive experience at SAP, he successfully managed customer success programs that generated significant annual revenue and improved renewal rates. His educational credentials include advanced degrees in Business Administration and Management Information Systems. Miguel is also a skilled leader, having managed global teams and driven operational efficiencies. He is passionate about digital transformation and has a keen interest in leveraging technology to enhance customer engagement. His multifaceted expertise spans various industries, showcasing his adaptability and strategic mindset.

Miguel`s contact details

mail

*************@blackbaud.com

*************@sap.com

Colleagues

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Steve Halleck

SVP Business Operations

Steve M

Chief Architect

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Paul Gibson

VP & Technical Fellow

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Anthony Boor

Board Member

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Sudip Datta

Chief Product Officer and Senior Vice President

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Thomas Pate

Vice President Business Services

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Tiffany Crumpton

Vice President, Retention & Education Services

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Rob Tomlinson

Head of Enterprise Sales - YourCause - Blackbaud Corporate Impact

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Kyle Crager

SVP, Deputy Head of Human Resources

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Larry Mishkin

VP Engineering - Shared Services

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